Question 1

How long are the certificates valid for, what is the expiry on them or when do they expire?

Vicky · Accepted Answer

The certificates do not expire however best practice suggests a renewal period of 3 years for training. The recommended renewal date of is printed on your certificate. Please check with your employer for their best practice and renewal policy.

Question 2

I would like to work in people's homes as a care worker but I don't know the course to have, what advice do you give me?

Vicky · Accepted Answer

The care certificate may be what you are looking for, it is for persons new to care https://www.hlonlinetraining.co.uk/online-courses/care-certificate-course/

Question 3

Are you courses high quality?

Vicky · Accepted Answer

Our testimonials page will speak for itself https://www.hlonlinetraining.co.uk/testimonials/

Question 4

Hello We are looking for a new elearnign platform to provide refresher training for our carers and nurses, last year we purchased 3000 credits, can you provide me courses and prices?

Vicky · Accepted Answer

We can send you a pdf of all our courses (we have over 100). Our pricing is available here https://www.hlonlinetraining.co.uk/pricing/

Question 5

Is this care certificate transferable to use if I was to go to another place of work?

Vicky · Accepted Answer

You would only need to do the learning once, however, the business would use the competency assessment tools to show competence in the workplace. Our portal will keep your certificate and grades on the system to view at a later date.

Question 6

I do private care live in and interested in purchasing courses for myself Can I do that?

Vicky · Accepted Answer

All our courses are available to purchase online. You can complete them at a time and date that suits

Question 7

I'm enquiring about a safeguarding children course for parents

Vicky · Accepted Answer

You can view all of our safeguarding courses and what there content is here https://www.hlonlinetraining.co.uk/product-category/health-social-care/safeguarding/

Question 8

I have to complete a moving and hadling course as mine is out of date can you help please?

Vicky · Accepted Answer

You can refresh any of your courses, simply browse, add to the basket and checkout https://www.hlonlinetraining.co.uk/online-courses/

Question 9

I work night's, should I attend training after working a night shift?

Vicky · Accepted Answer

You can access the courses 24 hours per day 7 days per week at a time that is convenient to you

Question 10

Can I see a Certificate?

Vicky · Accepted Answer

You can view the ceritficate here https://www.hlonlinetraining.co.uk/wp-content/uploads/2018/03/example-free-certificate.jpg

Question 11

Can I have a discount?

Vicky · Accepted Answer

Please view our pricing page for the best prices. https://www.hlonlinetraining.co.uk/pricing/

Question 12

I have no training in a hca but its something I have always wanted to do and work with children what training do I need?

Vicky · Accepted Answer

The care certificate is for persons new to care, more details are here https://www.hlonlinetraining.co.uk/care-certificate-online/

Question 13

Will you price match?

Vicky · Accepted Answer

Yes, please send us your quote and we will look to match anything similar.

Question 14

Do you have free courses on offer?

Vicky · Accepted Answer

We offer free courses periodically, to receive details of these please sign up for our newsletter. All our courses have free certificates.

Question 15

What is the procedure for the care certificate?

Vicky · Accepted Answer

The Care Certificate consist of two parts:

				1.	15 online courses to be completed by the learner
				2.	15 work books to be completed in full by both learner and by the manager

The workbook has 3 parts:

					1.	Work based observations which must be completed by the manager
					2.	Evidencing questions to be completed by learner
					3.	Feedback section for manager to confirm competence and provide feedback

Summary:


		ALL 15 online courses to be completed by learner and manager to download certificates
		ALL 15 work books to be completed by learner and handed to the manager
		Manager must ensure any work based observations in the work books are carried out
		Manager must complete the competence/feedback section at the end of each work book
		Only once all 15 online courses are complete with certificates and all 15 workbooks are completed in full can you issue learner with the Care Certificate.

Question 16

What is included in the Care Certificate Package you offer?

Vicky · Accepted Answer

You get all the standards 1 to 15

Competency assessment booklets and Workbooks

A certificate is available per standard for free on completion of the learnings

Question 17

Do I need to complete a level 1 or level 2 qualification in care before I take level 3?

Vicky · Accepted Answer

To take the Level 3 qualification, you must be working in a care setting already. For the Level 2 qualification, you may have no previous experience, or you might be working in care and want recognition for your current skills.

Question 18

Do the CPD accredited courses meet the requirements of Ofsted ?

Vicky · Accepted Answer

Our courses refresh on current training, increase awareness or further develop knowledge.  Whilst they follow frameworks they are not part of Ofsted.

Question 19

I am looking at starting a career as a healthcare assistant. With no previous experience what is the best course for me to do?

Vicky · Accepted Answer

This course is a good place for persons new in to care https://www.hlonlinetraining.co.uk/online-courses/health-care-assistant-hca-training-course/

Question 20

Who are you accredited by?

Vicky · Accepted Answer

We are accredited by the CPD Accreditation Group

Question 21

How many courses and certificates do I receive?

Vicky · Accepted Answer

You would receive one certificate per course subject, so if you brought a bundle with 3 courses , you would receive 3 certificates, 1 per course

Question 22

Do you do NVQ health care for carers?

Vicky · Accepted Answer

We do not offer NVQ`s at this time

Question 23

Can you please tell me the duration of your HCA health care assistant course?

Vicky · Accepted Answer

The course is estimated at around 18 hours

https://www.hlonlinetraining.co.uk/online-courses/health-care-assistant-hca-training-course/

Question 24

Is the PDF certificate is included in the course fee?

Vicky · Accepted Answer

Yes, the certificate is included in the price of the course.

Question 25

I would like to do some free courses in the health and social care sector. Would you provide free courses and certificates?

Vicky · Accepted Answer

Our courses are affordable and your certificate is available to you at no charge. Please browse our range of course for full pricing

Question 26

Can we have our own company logo on our portal? (white labelled)

Vicky · Accepted Answer

We can arrange for you to have your own logo on the portal and certificates, please contact us for further details

Question 27

How Do I Purchase / Buy / Pay for credits

Vicky · Accepted Answer

Please contact us https://www.hlonlinetraining.co.uk/contact-us/ and we will arrange this for you

You can pay via invoice or credit/debit card and offer a pay as you go or bulk purchase solution

Question 28

Can I have the Answers to my course?

Vicky · Accepted Answer

We are CPD accredited and cannot give out the answers. please revise the learning.

Question 29

Are your courses OFSTED Certified?

Vicky · Accepted Answer

No,  our courses are not associated with OFSTED. Please see the qualifications section of the website to see the latest qualifications we offer

Question 30

How many CPD hours will I receive

Vicky · Accepted Answer

For the CPD courses, the below is a guide

Level 1 course = 1CPD Point (1 hour)

Level 2 course - 2 CPD Points (2 hours)

Level 3 course - 3 CPD Points (3 hours)

Question 31

Please help me to login I have forgotten or not received any details

Vicky · Accepted Answer

If you have forgotten your password or would like your login details re-sent to you please reset your password here https://hlservices.psittacus-ble.co.uk/password/remind

These videos are a guide to help you with any questions you may have

How To Login Using Your Email & Password

How To Enter Your Access Code

How To Create A New Password & Have Login Details Resent To You

Tips:

If you are using an access code please ensure you are logged out before entering
If you are copying and pasting a code ensure no empty spaces are copied
Check your email address is spelled correctly

If you need any further help or questions please let me know

Question 32

Can I have more information regarding the care certificate?

Vicky · Accepted Answer

Further reading about the care certificate can be found here:

The Position On The Care certificate By The Care Quality Commission (CQC)

The Care Certificate For Health & Social Care Professionals Questions & Answers (Q&A) by Skills for Care

What Is The Care Certificate?

If you wish to purchase the care certificate this is available to Buy Online

Discounts are available for businesses that purchase in bulk

Question 33

Manager Guide for Learner Reports, Bulk Assign, Certificate Downloads ON/OFF & Course Expiry Email Notifications

Vicky · Accepted Answer

Please watch the below video Learner Reports, Bulk Assign, Certificate Downloads ON/OFF & Course Expiry Email Notifi#cations

Question 34

Manager guide - Upload company policies and procedures

Vicky · Accepted Answer

Please watch this video Upload Company Policies & Procedures

Question 35

Manager guide - How to set pass grades and number of test attempts

Vicky · Accepted Answer

Please watch this video How To Set The Pass Grade & Number Of Test Attempts

Question 36

Managers Guide - Review your learners progress and view or print certificates

Vicky · Accepted Answer

Return to the Dashboard and going to the middle button the on the right marked Manage Learners. This will take you to a page which lists all your learners. It will state, the name, email address and when they last logged in.

Next to the box marked Assign, there is a button marked Learner Report. Click on the download button and an Excel Spreadsheet will appear which lists all the courses you have assign to the learner.

It will tell you whether they have opened the course, how far they are from completing the course, how many attempts they have taken to complete it, their percentage pass and whether their certificate it available.

To view/print, the learner's certificates press the "Request Certificates" button.

Video Tutorial: Management And Learner Reporting

Question 37

Manager Guide - Assign courses to a learner

Vicky · Accepted Answer

Assign Courses

Once you have bought the course you wish your learner to complete, you need to assign the course to them.

To Assign CPD Courses

From the dashboard, select the top right button which says Manage Courses from the dashboard.

Find the name of the course, then click the Add/Remove learner button (Ensure there is a number of 1 or higher in the places left column, if it is 0 please refer to step 2 of adding a course.)

Find the learner you wish to complete this course and highlight them

Click on the button in the middle of the boxes which says Add, the name will then transfer into the box called Learners Assigned.

Click the blue button at the bottom of the page which says Save Changes.

A Green box will appear at the top of the page saying that The Changes Have Been Made. An email will automatically be sent to your learner informing them that there is a course waiting for them to complete if set up via an email address.

Video Tutorial: How To Assign Courses To Learners

Video Tutorial: How To Assign The Care Certificate

Video Tutorial: Remove A Learner From A Course

Video Tutorial: How To Assign A Course To Yourself As A Manager

Question 38

Manager Guide - Add a course to a learner

Vicky · Accepted Answer

Add Courses

Once you have added your learner you will want to purchase a course for them to complete.You need to go back to the Dashboard and click on the top left button marked 'Add Courses'

Select courses individually from either the "CPD Online Courses" tab, or the Care Certificate from the "Packages" tab.

To purchase any of the individual units, view the page where the box says CPD Courses

Scroll down the list until you see the course you wish to purchase

Select the quantity and click Add to Basket,

Scroll down the page and click Place Order and continue to payment method.

Video Tutorial: How To Purchase Courses

Question 39

Manager guide - Create a learner

Vicky · Accepted Answer

Create A Learner

To add a Learner

Go to the middle left box on the white side of the page which says Create Learner.

Go down the page to where it says Create Individual Learner and enter in your learner's first name, last name and email address (if a red box comes up informing you that this email address is already in use then see if the learner has an alternative email address to use)

If no email is entered an access code will be created, you will find this code from the manage learners page. Please send them the login page link and access code.

At the bottom of the page tick the box which asks to confirm that you have read the policies and then click on the blue button that says Create Learner. A green box will appear at the top of the screen informing you that your learner has been added to your hierarchy.

Video Tutorial: How To Add A Learner

Video Tutorial: How To Find The Learners Acess Code (If not set up by email)

Adding a large number of learners

At the top of this page, there is a download tab where you can download a CSV file. Fill out this information, save the document, then click Upload CSV file and all your learners will be added.

Video Tutorial: How To Bulk Upload Learners

Question 40

Managers Guide - Logging in

Vicky · Accepted Answer

You can access the training system here https://hlservices.psittacus-ble.co.uk/login

Should you have any issue logging in please reset your password or select "Create A New Password" from the login page and your details will be resent to you.

Video Tutorial: Logging In

Video Tutorial: Reset Password & Get Login Details Sent To Your Email

Question 41

A managers guide to using the system (Overview)

Vicky · Accepted Answer

I have drafted a guide on how to use our system. Please watch this training video overview. It is broken down into smaller sections below for your convenience.

You can access the training system here https://hlservices.psittacus-ble.co.uk/login

Should you have any issue logging in please reset your password or select "Create A New Password" from the login page and your details will be resent to you.

Video Tutorial: Logging In

Video Tutorial: Reset Password & Get Login Details Sent To Your Email

If you have any issues with logging in or using the system then please contact the SUPPORT TEAM - you will see a red button on the bottom left-hand side of every page on the training system which is titled support.

For any sales enquiries please get in touch with me directly.

Video Tutorial: How To Contact The Support Team

CREATE, ADD, ASSIGN

There are 3 steps to follow and they must be done in this order:

Step 1 Create the learner
Step 2 Add the courses
Step 3 Assign the courses

Step 1 - Create A Learner

To add a Learner

Go to the middle left box on the white side of the page which says Create Learner.

Go down the page to where it says Create Individual Learner and enter in your learner's first name, last name and email address (if a red box comes up informing you that this email address is already in use then see if the learner has an alternative email address to use)

If no email is entered an access code will be created, you will find this code from the manage learners page. Please send them the login page link and access code.

At the bottom of the page tick the box which asks to confirm that you have read the policies and then click on the blue button that says Create Learner. A green box will appear at the top of the screen informing you that your learner has been added to your hierarchy.

Video Tutorial: How To Add A Learner

Video Tutorial: How To Find The Learners Acess Code (If not set up by email)

Adding a large number of learners

At the top of this page, there is a download tab where you can download a CSV file. Fill out this information, save the document, then click Upload CSV file and all your learners will be added.

Video Tutorial: How To Bulk Upload Learners

Step 2 - Add Courses

Once you have added your learner you will want to purchase a course for them to complete.You need to go back to the Dashboard and click on the top left button marked 'Add Courses'

Select courses individually from either the "CPD Online Courses" tab, or the Care Certificate from the "Packages" tab.

To purchase any of the individual units, view the page where the box says CPD Courses

Scroll down the list until you see the course you wish to purchase

Select the quantity and click Add to Basket,

Scroll down the page and click Place Order and continue to payment method.

Video Tutorial: How To Purchase Courses

Step 3 - Assign Courses

Once you have bought the course you wish your learner to complete, you need to assign the course to them.

To Assign CPD Courses

From the dashboard, select the top right button which says Manage Courses from the dashboard.

Find the name of the course, then click the Add/Remove learner button (Ensure there is a number of 1 or higher in the places left column, if it is 0 please refer to step 2 of adding a course.)

Find the learner you wish to complete this course and highlight them

Click on the button in the middle of the boxes which says Add, the name will then transfer into the box called Learners Assigned.

Click the blue button at the bottom of the page which says Save Changes.

A Green box will appear at the top of the page saying that The Changes Have Been Made. An email will automatically be sent to your learner informing them that there is a course waiting for them to complete if set up via an email address.

Video Tutorial: How To Assign Courses To Learners

Video Tutorial: How To Assign The Care Certificate

Video Tutorial: Remove A Learner From A Course

Video Tutorial: How To Assign A Course To Yourself As A Manager

To Review Your Learners Progress and view or print certificates

Return to the Dashboard and going to the middle button the on the right marked Manage Learners. This will take you to a page which lists all your learners. It will state, the name, email address and when they last logged in.

Next to the box marked Assign, there is a button marked Learner Report. Click on the download button and an Excel Spreadsheet will appear which lists all the courses you have assign to the learner.

It will tell you whether they have opened the course, how far they are from completing the course, how many attempts they have taken to complete it, their percentage pass and whether their certificate it available.

To view/print, the learner's certificates press the "Request Certificates" button.

Video Tutorial: Management And Learner Reporting

ADVANCED TUTORIALS:

Please view the below videos to help you make the most out of the system

Video Tutorial: Management And Learner Reporting

Video Tutorial: How To Set The Pass Grade & Number Of Test Attempts

Video Tutorial: Upload Company Policies & Procedures

Video Tutorial: Learner Reports, Bulk Assign, Certificate Downloads ON/OFF & Course Expiry Email Notifi#cations

I hope this walk through has assisted you and that you continue to use it to enhance your learner's training.

Please feel free to contact me for any further assistance.

Question 42

How do I request a refund

Vicky · Accepted Answer

Please can you provide the following information via email to help@www.hlonlinetraining.co.uk

Date of course purchase:

Course title to be refunded:

Learner email address:

Learner name:

Which website was the purchase made:

Reason for refund:

Question 43

Is the site secure for payments made?

Vicky · Accepted Answer

Secure Payments can be made by all major debit or credit cards via our Secure Servers

We use Stripe to process payments, offering the most stringent level of certification available in the payments industry

Question 44

Is the exam included in the price?

Vicky · Accepted Answer

The exam is included in the price.

Exam retakes - We offer unlimited retakes at no extra cost.

Question 45

Do I get reports and an audit trail?

Vicky · Accepted Answer

All evidence of learning and certification will remain in our system for your future reference, easily keeping track of candidates.

An audit trail is easily accessible with training logs

A learner matrix is also available detailing dates of course access, progression, grade, amount of attempts and login times.

You have access to this saving you both time and paperwork.

Question 46

How do I get in contact?

Vicky · Accepted Answer

We take pride in our customer service, offering dedicated Support via email (help@www.hlonlinetraining.co.uk)

Question 47

What are the key management functions available?

Vicky · Accepted Answer

Administrative access to your learner profiles
Option to set the pass rate and grading
Discretionary control for the number of resits on a course
Easily add your own company policies and procedures
Certification management with instant access to learner Certificates
Options for certificate download available to the learner or just the organisation
Records & Files kept indefinitely
Refresher reminders 12 weeks before the due date

Dedicated Support We take pride in our customer service, offering dedicated Tutor Support via email, online messenger, and telephone. Complete with Relevant Documentation The courses come complete with both online “classroom” style training and downloadable documentation to aid the learning. A Certificate is available immediately upon completion. Full Reporting All evidence of learning and certification will remain in our system for your future reference. A learner matrix is also available. You have access to this saving you both time and paperwork. Multi-Device Access You are able to access training courses on a desktop, laptop, tablet or mobile device no fixed term contract.

Question 48

What format and types of courses are available?

Vicky · Accepted Answer

Elearning - This means using a computer or laptop to deliver part of, or all of, a course, whether it’s in a school, part of your mandatory employee training, or to further your own career at home. E-Books - E-Books are electronic versions of e-learning courses, usually in PDF form, which can be read on a computer, a laptop, or a specifically designed handheld device, for example tablets. Video Learning - Video learning is a useful alternative to e-learning as videos can be shown to large groups of people, which can be very useful in classroom based learning and work-based courses.

Question 49

Do I need a class room, room hire or a trainer to deliver the courses?

Vicky · Accepted Answer

We reduce the cost of delivering learning – no room hire, trainer or travel expenses

Question 50

Can I leave my course half way through?

Vicky · Accepted Answer

You have the ability to control the pace of learning. The course features automatic bookmarking allowing learners to take a break and return to the learning at the point they left off.

Question 51

What are the benefits of using a learner management system?

Vicky · Accepted Answer

Reduces the cost of delivering learning – no room hire, trainer or travel expenses
Secure access 24 hours a day, 7 days a week
Ability to control pace of learning – progress at the learner’s own speed
Automatic course bookmarking allows learners to take a break and return to the learning at the point they left off
Learners are in control of their own learning which increases motivation, engagement, and retention of learners
Engaging interactive multimedia learning experience
Up to date industry standard content
A consistent message is given to all learners
Certificate of Completion with every CPD course, including evidence of Knowledge Assessment
TQUK Accredited Regulated Qualifications available

Question 52

What is mandatory training

Vicky · Accepted Answer

Mandatory training refers to the compulsory training that is required for employees to carry out their duties safely and effectively. Many organisations deliver mandatory training as part of their routine induction training, then as required thereafter. This may be refresher training annually, or mandatory training updates every 2-3 years. This training may then be referred to as 'mandatory training update' or 'refresher mandatory training.

Question 53

Are your health & social care courses aligned with the skills for health core skills training framework (CSTF)?

Vicky · Accepted Answer

Our statutory, mandatory and specialist health and social care training courses are delivered in line with the relevant UK legislation and recommended practice including the Continuing Professional Development (CPD) and alignment to the Skills for Health’s Core Skills Training Framework (CSTF)

Question 54

Can I get a discount for my business/charity?

Vicky · Accepted Answer

We offer a discounted price structure from as low as 99p, please get in touch and we will assist in working out the most competitive way on how we can save you money on your training budget and help with compliance.

Question 55

Is the certification awarded for the mandatory training acceptible for inspection and auditing wthin the healh & social care frameworks?

Vicky · Accepted Answer

Our statutory, mandatory and specialist care training courses are delivered in line with the relevant UK legislation and recommended practice mapped and aligned to the QCF framework and the below organisations.

Continuing Professional Development (CPD)
Alignment to the Skills for Health’s Core Skills Training Framework (CSTF)
Care Quality Commission (CQC)
Health and Safety Executive (HSE)
National Institute for Health and Clinical Excellence (NICE)
The Resuscitation Council (UK)
Qualifications and Credits Framework (QCF)
Nursing and Midwifery Council (NMC) revalidation for registered nurses and midwives

Please ask us for recommendations from other businesses for how it has improved their inspection ratings, helped with passing audits and remaining compliant.

Question 56

As a business can the manager receive the certificates, not the learners?

Vicky · Accepted Answer

Yes, You can turn off the option for the learner to receive certificates, meaning only the business will have access to them.

Question 57

How much do the certificates cost for candidates and my staff and what is displayed on them?

Vicky · Accepted Answer

All our courses are accredited by the CPD and are nationally recognised.

Once they have completed the assessment they will be awarded a free accredited certificate in PDF format which is immediately available to print.

You can turn off the option for the learner to receive certificates, meaning only the business will have access to them.

The certificate will display the CPD logo as proof of your knowledge and competencies gained from taking this course.

All evidence of learning and certification will remain on our system to peruse for your future reference.

Question 58

Do your courses meet regulatory compliance?

Vicky · Accepted Answer

Yes, they are aligned and mapped to key frameworks

Question 59

Can I share the course information on my intranet or similar?

Vicky · Accepted Answer

No. To download, store, archive, rip or anything like this is illegal. We have sophisticated tracking software imbedded in our material to protect our interests.

Question 60

How long do I get to access my course?

Vicky · Accepted Answer

You get 24/7 Unlimited Accesses For 12 Months

Question 61

Are your courses short or abbrievated verison?

Vicky · Accepted Answer

No, Our statutory, mandatory and specialist care training courses are delivered in line with the relevant UK legislation and recommended practice mapped and aligned to the QCF framework and the below organisations.

Continuing Professional Development (CPD)
Alignment to the Skills for Health’s Core Skills Training Framework (CSTF)
Care Quality Commission (CQC)
Health and Safety Executive (HSE)
National Institute for Health and Clinical Excellence (NICE)
The Resuscitation Council (UK)
Qualifications and Credits Framework (QCF)
Nursing and Midwifery Council (NMC) revalidation for registered nurses and midwives

Question 62

How do I get a receipt for payment?

Vicky · Accepted Answer

A receipt is emailed to you upon purchase.

Question 63

What if I can not pay with a debit or credit card?

Vicky · Accepted Answer

Don't worry, we will raise an invoice that can be paid directly into the bank account, please contact us and we will arrange as appropriate.

Question 64

When do I need to retake the course?

Vicky · Accepted Answer

It depends on the course type, national guidelines, legal requirements and the  Inspectorate. There is no one simple answer to this question.Refresher training immediately accessible, standards compliant and very affordable.

Buy 1 Course Get 2 Free	Get 2 quantity of cheapest item from the category Buy 1 Course Get Any 2 Courses Free
Buy 2 Courses Get 4 Free	Get 4 quantity of cheapest item from the category Buy 1 Course Get Any 2 Courses Free
Buy 3 Courses Get 6 Free	Get 6 quantity of cheapest item from the category Buy 1 Course Get Any 2 Courses Free
Buy 4 Courses Get 8 Free	Get 8 quantity of cheapest item from the category Buy 1 Course Get Any 2 Courses Free
Buy 5 Courses Get 10 Free	Get 10 quantity of cheapest item from the category Buy 1 Course Get Any 2 Courses Free

Buy 1 Course Get 2 Free	Get 2 quantity of cheapest item from the category Buy 1 Course Get Any 2 Courses Free
Buy 2 Courses Get 4 Free	Get 4 quantity of cheapest item from the category Buy 1 Course Get Any 2 Courses Free
Buy 3 Courses Get 6 Free	Get 6 quantity of cheapest item from the category Buy 1 Course Get Any 2 Courses Free
Buy 4 Courses Get 8 Free	Get 8 quantity of cheapest item from the category Buy 1 Course Get Any 2 Courses Free
Buy 5 Courses Get 10 Free	Get 10 quantity of cheapest item from the category Buy 1 Course Get Any 2 Courses Free

you are viewing: Developing Your Training Programme

Developing Your Training Programme