Staff Appraisal Skills Online Training Course
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Online Certified Communication Course
£8.32£36.00
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This Communication course provides information and opportunities to practise principles of effective communication in a health or social care setting.
1 Hour (Counts Towards CPD Hours)
CPD Accredited Certificate
24/7 Unlimited Accesses For 12 Months
Online Conflict Resolution Training Course
£8.32£36.00
Save 78%
This session provides an introduction to the Conflict Resolution course. In this session you will see why it is so important to be able to diffuse conflict that sometimes occurs in healthcare settings.
1 Hour (Counts Towards CPD Hours)
CPD Accredited Certificate
24/7 Unlimited Accesses For 12 Months
Giving and Receiving Feedback Training Course
£8.32£36.00
Save 78%
This course is designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation (e.g. boss, peers, and subordinates).
1 Hour (Counts Towards CPD Hours)
CPD Accredited Certificate
24/7 Unlimited Accesses For 12 Months
Conflict Management Course
£8.32£36.00
Save 78%
This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
1 Hour (Counts Towards CPD Hours)
CPD Accredited Certificate
24/7 Unlimited Accesses For 12 Months
Mentoring for Mentors Training
£8.32£36.00
Save 78%
This course helps people to clarify their own thoughts on the process and develop a model of mentoring that suits their specific context. The course also provides opportunities to tune up the necessary interpersonal skills that are essential for successful mentoring.
1 Hour (Counts Towards CPD Hours)
CPD Accredited Certificate
24/7 Unlimited Accesses For 12 Months
Your Personal Development Online Course
£8.32£36.00
Save 78%
To be able to do your job well, it is important to understand the main duties and responsibilities of your role.
1 Hour (Counts Towards CPD Hours)
CPD Accredited Certificate
24/7 Unlimited Accesses For 12 Months
Online Interactive Customer Service Course
£8.32£36.00
Save 78%
The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service
1 Hour (Counts Towards CPD Hours)
CPD Accredited Certificate
24/7 Unlimited Accesses For 12 Months
Bullying & Harassment Online Course
£8.32£36.00
Save 78%
In this Bullying and Harassment course you will find out what the Equality Act 2010 protected characteristics are, and the legal issues surrounding harassment and bullying.
1 Hour (Counts Towards CPD Hours)
CPD Accredited Certificate
24/7 Unlimited Accesses For 12 Months
Interactive Discipline and Grievance Course
£8.32£36.00
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In this module, you will learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you are a manager or an individual who is directly affected by these issues this course will guide you through the process.
1 Hour (Counts Towards CPD Hours)
CPD Accredited Certificate
24/7 Unlimited Accesses For 12 Months
Managing People Training
£8.32£36.00
Save 78%
The course will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively.
1 Hour (Counts Towards CPD Hours)
CPD Accredited Certificate
24/7 Unlimited Accesses For 12 Months
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Soft Skills, Customer Service & Management Courses With Certificates

Log in, upskill, and get certified.  Soft Skills, Customer Services & Management training will help you to boost your skills, get your CPD hours, and prepare for your next promotion. 

Are you an experienced Customer Service team leader, or a new starter?  Our Customer Service courses are designed for every phase in your career – from essential Communication and Complaints Handling to Giving & Receiving Feedback, the bumpy territory of Conflict Resolution, and a comprehensive, three-part Management course. As we’re accredited by the CPD Group, every Customer Service course listed here will give you valuable CPD hours.

Want to get your training completed quickly?  All of our Customer Service training courses are fully completed online… so you can do them at home or work, whenever you have time.   (There’s an estimate of the time required in the details for every course.)  You’ll learn best practice, legislation, and tips in every subject.  Once you’ve passed, simply download your certificate and add your brand new knowledge to your CV.