Mandatory Training for Residential Care Home Staff

What The CQC?

What the CQC?

The CQC compliance is essential for any business that provides health or social care in the UK. Failure to comply can result in financial and reputational damage and in some cases see your facility being closed down.

As with many compliance requirements attaining, maintaining and even proving compliance with CQC can prove challenging and very time consuming it need not be so.

What does the CQC do?

Regulation of health and social care services throughout England is the primary function of the CQC (Care Quality Commission).  Looking at and assessing 5 key competencies any health or social care environment be certified that it is safe, effective, caring, responsive and well-managed.

The primary function of the CQC can be split into 4 roles:

  •  To ensure care providers in the UK are properly registered
  •  Making sure health and social care services are monitored, inspected and rated
  • Inform and protect those who may use health or social services if a facility does not meet CQC standards
  • Be the independent voice when major care issues are discussed or aired

The 13 fundamental standards of the CQC

There are 13 so-called “fundamental standards” that CQC compliant health and social care provider must meet at all times. These are:

Care must always be Person Centred

Those in care must be treated with dignity and respect

Consent must always be obtained

Patient safety must be assured

Abuse must be safeguarded at all times

Food and drink must meet acceptable standards

Premises and equipment used must be of acceptable standards and quality

Complaints must be handled timeously and professionally

Good governance must prevail at all times

Appropriate Staffing levels must be attained at all times

Staff must be fit and proper for the roles they serve

Duty and service must be open and honest at all times

Ratings and performance must be displayed



Questions you might have about the CQC

  • Who or what does the CQC regulate?
  • The CQC regulates only health and social care providers in the UK and they are done so by three categories:
  • Hospitals, General doctors, dentists, ambulance services and mental care that provide any form of care or support
  • Environments where adults are cared for in homes or their own home by care and support services and staff
  • Mental Health Act candidates and patents have their rights restricted and are supported by caregivers
  • This list of services monitored by the CQC will help you know if you need to comply.
  • Ambulances
  • care homes
  • children’s services
  • clinics
  • community-based initiatives
  • dentists
  • GPs and doctors
  • Hospices
  • Hospitals
  • mental health services
  • secure settings
  • home care agencies
  • mobile doctors
  • over-the-phone services

What care-specific policies and procedures are needed?

It is vital to have up-to-date care specific policies and procedures in place to become and remain CQC compliant. The policies and procedures also assist in employee training and general management.

There are a number of templates online that can be used for CQC compliance that make things easier.

What is a statement of purpose?

Legally required to be submitted to the CQC a statement of purpose is required if your organisation wishes to inform the CQC of the services and activities you provide that must be regulated. This document must include your reasons for introducing the service you offer and its purpose, your current services provided and the needs they fulfil. Furthermore, your contact details, as well as the legal entity details of the organisation providing the services as well as the locations the services, are provided must be included.

What are the Key Lines of Enquiry for the CQC?

The key lines of enquiry (KLOES) for the CQC used when inspecting health, and social care providers are:

  • Are those in care safe?
  • Are those caring for patients effective?
  • Are the carers or is the caregiving provider caring?
  • Are the needs of people responded to?
  • Is the organisation or facility well-led?

This is all the CQC will focus on and ask. However, many other areas will overlap and be looked into.

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