Care Certificate Standard 3 – Duty of Care Course

Care Certificate Standard 3 – Duty of Care – Online Course

Course overview
This online course introduces the principles of duty of care in health and social care settings. It explores the responsibilities workers have towards the people they support, their colleagues, themselves and the wider public. Learners will develop an understanding of acting in others’ best interests, responding to concerns and applying appropriate practice in everyday situations. The course takes approximately one hour to complete and is CPD accredited, with one CPD point awarded.

Please note: This is introductory Level 1 training designed to develop awareness and theoretical knowledge of duty of care. It does not replace practical, regulated or role-specific training that an employer may require.

What the course covers
• Introduction to duty of care
• Defining duty of care and understanding responsibilities
• Internal risk assessment
• Recognising and handling dilemmas
• Comments and complaints
• Responding when things go wrong
• Legal obligations relating to duty of care
• Reporting incidents
• Communication and managing confrontation
• Promoting effective communication
• Assertiveness in workplace situations
• Duty of candour
• Communication strategies

Who is it for?
This course is suitable for people working in health and social care who want to develop their understanding of duty of care and professional responsibilities. It is appropriate for:
• Care assistants
• Support workers
• Nursing staff and trainee nurses
• Social care workers
• Allied healthcare professionals
• Care coordinators and managers
• Mental health support workers
• Staff completing induction or refresher training
• Learners seeking to improve their awareness and knowledge of duty of care

Practical benefits
• Develop a clearer understanding of duty of care responsibilities
• Recognise concerns, dilemmas and situations that require action
• Understand the importance of acting in the best interests of others
• Improve awareness of complaints and incident reporting
• Strengthen communication and assertiveness in challenging situations
• Understand when to seek advice or escalate concerns
• Support safer and more consistent practice in health and social care settings

What learners will be able to do
• Explain the main principles and terminology associated with duty of care
• Recognise the importance of duty of care in everyday practice
• Identify common risks, concerns and workplace situations
• Understand individual responsibilities and role boundaries
• Apply appropriate good-practice principles in workplace situations
• Communicate effectively with relevant people when concerns arise
• Recognise when advice, reporting or escalation is required
• Understand approaches to handling dilemmas, complaints and incidents
• Apply learning to support safer and more consistent care practices

Is this training a legal requirement?
The course covers legal obligations associated with duty of care, but the supplied course information does not identify a specific law or regulation or establish that completing this online course is a legal requirement. Learners should follow the relevant responsibilities, workplace procedures and role-specific training requirements that apply to their work.

Assessment and certificate
Learners complete an online quiz at the end of the course. Unlimited assessment retakes are available. On successful completion, learners receive a free CPD-accredited digital certificate that can be downloaded or printed. A hard-copy certificate can also be requested. The course is suitable for induction, refresher training, awareness and knowledge enhancement.