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Care certificate online training

Are you new to the Care sector?

Then the online Care Certificate Course will be just what you need.  It includes the agreed set of 15 Standards that establishes the skills, behaviour and knowledge expected in the Health and Social Care sector.

The course comes with Work-based Learning Competency Assessment Booklets and downloadable workbooks aligned With The Skills For Care Framework

Affordable & compliant
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Course Option

1 Care certificate training Course includes all 15 standards, competency assessment booklets, workbooks & certificates

Example Of The Care Certificate Work Based Learning Competency Booklet

Example Of The Care Certificate Workbook

What Are The 15 Care Certificate Standards?

Understand your role

Equality and diversity

Privacy and dignity

Safeguarding adults

Your personal development

Work in a person-centred way

Fluids and nutrition

Safeguarding Children

Duty of care


Awareness of mental health, dementia and learning disability

Basic Life Support

Health and Safety

Handling information

Infection prevention and control

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long as you have not downloaded a certificate from the course purchased we will give you your money back.

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Standards 1-15 and workbooks

All Care certificate Standards 1-15

Competency Assessment Bookle

Care Certificate Workbooks

Learner Certificate For Each Standard

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 I had some experience but very little in the way of training or qualifications. HL Online Training helped me get the training I needed and it was really affordable. mattis, pulvinar dapibus leo.

Charlie Ward

/ Job Seeker


Over the last few months a number of our staff members have used HL to improve their skills and bring themselves up to statutory requirements.

Allen Holland

/ Training & Compliance Manager


Within a few weeks the staff had all been introduced to the online training and has become a vital part of our business, training staff well and keeping costs down.

Brendan Marshall

/ HR Manager

How it works? Follow these 4 simple steps



Are you a business?
Then buy the Care Certificate course via your online portal.

Are you an individual?
Then simply buy online.



Assign your learner to the course.  We’ll send them their login details.  They can then enrol and start work on the first of the 15 standards



Each standard comprises a downloadable work pack with questions and observations.  Each standard will be assessed.


Certificate Issued

Once all 15 standards, workbooks and competency assessments have been completed, the learner will be issued with the Care Certificate.

What is the care certificate?

The Care Certificate is an identified set of standards for the Heal and Care sector.  It’s forth

    Health Care Assistants     Assistant Practitioners   Care Support Workers   NHS clinical support roles with direct patient

The Certificate is designed for those who are new into care.  It gives them, their colleagues and employers the confidence that they have the necessary introductory skillsknowledge and behaviours to provide compassionate, safe and high-quality care and support.


The Care Certificate is based on 15 standards, all of which must be completed.

The approach can be phased – as each learner meets an individual standard their supervisor may allow them to practice with indirect or remote supervision against that standard.

The assessment of the Care Certificate should be as rigorous as the assessment of any formal qualification.  The learner and employer are jointly responsible for recording the documentation of assessment and evidence of practice in the workbooks provided.  This record will be used in gathering evidence for the Care Certificate and can be used as evidence when changing roles or moving between employers.


How will the care certificate online benefit your business?

We’re a leading accredited and trusted provider for the UK’s Health and Social Care sector.  Sign up for our courses and your organisation will receive cost-efficient and effective delivery.

We deliver the Care Certificate in line with the relevant UK legislation and recommended practice.

Following guidance from the Care Quality Commission (CQC ), Skills for Health align the Certificate with the Core Skills Training Framework (CSTF)

The online element of the course ensures excellent value with no compromise on quality.


Our easy-to-use online learning system records and evidences the knowledge required for each of the 15 standards.  It comes with both a Work-based Learning Competency Booklet, and the Care Certificate workbooks for each module.

Each learner can follow the course online or from a printed version.  Following completion, they take a multiple-choice test either online or from the booklet.  They will then be graded.  The learner has the opportunity to retake the test.

To support new workers and the training process as a whole, we provide work-based Learning Competency Assessment booklets.  A manager uses the workbooks to make the assessment.  On successful completion of all 15 care standards, the manager issues the learner with the ‘Care Certificate’.  The process is then complete.


Learners can either follow the course online via their bespoke e-learning portal.  The online course has a “classroom” style with an interactive, user-friendly approach.  Learners can pause and resume at any time.  They should allow approximately 18 hours for completion.

Our courses are ‘responsive’ – they’re available via desktoplaptoptablet or mobile device.

Are you an individual learner?
Then you can buy your course directly from our website.

Perhaps you’re a business or organisation?  If so, get in touch and we’ll set you up with your own portal with full management and learner reporting, enabling you to remain compliant.  We’ll allocate a dedicated account manager, ensuring you receive the best possible value.  There’s no set-up cost.  Once enrolled, the system is free to use.  All you do is select the courses that suits your needs.


Frequently Asked Questions (FAQ) About The Care Certificate

The Care Certificate is the minimum training, supervision and assessment that those staff new to care (health and adult social care) should receive as part of induction.

The Care Certificate is intended to be used at the start of a career in health and social care. It ensures that people joining the sector can receive appropriate training, support and workplace assessment before they start to deliver care out of the line of sight of more experienced workers.

It provides a foundation for those working in healthcare support and social care worker roles in England, ensuring that the new worker is able to provide a compassionate and caring service.

There are fifteen standards that must be completed, involving knowledge learning, practical skills development and workplace assessments. Completion of all standards is required to attain the Care Certificate.

Related Resource: Care Certificate Standards

The Care Certificate consists of the following 15 Standards:

1. Understand Your Role

2. Your Personal Development

3. Duty of Care

4. Equality and Diversity

5. Work in a Person Centred Way

6. Communication

7. Privacy and Dignity

8. Fluids and Nutrition

9. Awareness of Mental health, Dementia and Learning Disabilities

10. Safeguarding Adults

11. Safeguarding Children

12. Basic Life Support

13. Health and Safety

14. Handling Information

15. Infection Prevention and Control

Related Resources: Care Certificate Standards, Care Certificate Framework, Self-assessment tool, Mapping document

Following the report of the Francis Inquiry in 2013 which identified serious failures in healthcare provision, Camilla Cavendish was asked by the Secretary of State to review and make recommendations on the recruitment, learning and development, management and support of healthcare assistants and social care support workers, to help ensure that this workforce provided compassionate care.

The resulting report, The Cavendish Review: An Independent Review into Healthcare Assistants and Support Workers in the NHS and Social Care Settings (July 2013) found that preparation of healthcare assistants and social care support workers for their roles providing care was inconsistent. The report recommended development of a Certificate of Fundamental Care – the “Care Certificate”.

Related resources: The Cavendish review: an independent review into healthcare assistants and support workers in the NHS and social care settings, The Francis Enquiry

The Care Certificate is part of a structured induction but does not replace all of the learning required for staff induction. As well as the Care Certificate standards new staff will be expected to have information, knowledge and competencies specific to the environment in which care will be provided. 

For example, new staff may receive induction on how to report accidents, and what to do in case of fire which will be specific to the location in which they work. The Care Certificate programme will not focus on the skills and knowledge needed to work safely and effectively in a particular location. The content of this remains the employer’s responsibility.

Related Resources: Care Certificate Standards, Care Certificate Framework


No, to be awarded the Care Certificate the person must acquire knowledge and demonstrate competence in all 15 standards.

Assessment of knowledge and understanding is prefixed with verbs such as “describe”, “explain”, “define”, “list” or “identify” and can be based upon written or verbal evidence such as a workbook, written questions, case studies or sound files.

Evidence of performance prefixed with words such as “demonstrate”, “take steps to”, “use” or “show” must be undertaken in the workplace during learners’ real work activity and observed by the assessor (unless the use of simulation is specifically allowed). Learners can practice and develop their skills in a classroom or similar setting but most of the assessment evidence must be collected during real work activity.

Related Resources: Care Certificate Standards, Care Certificate Framework

No. For those individuals joining with no past training and experience, each employer is likely to run a series of training sessions for their new workers. It is possible that these courses – sometimes referred to as “mandatory training” may cover some content of the Care Certificate.

Since the introduction of the Care Certificate, many employers continue to deliver their mandatory sessions and complement them with additional training, supervision and workplace assessment.

Related Resources: Care Certificate Standards, Care Certificate Framework

Providers regulated by the CQC are expected to ensure that the standards of the Care Certificate are covered in their induction of new staff. Below is an extract from the CQC statement on the Care Certificate:

“CQC expects providers to induct, support and train their staff appropriately. In our guidance for providers on how to meet the regulations, we are explicit about our expectation that those who employ healthcare support workers and adult social care workers should be able to demonstrate that staff have, or are working towards, the skills set out in the Care Certificate, as the benchmark for staff induction.”

Related resource: CQC statement on the Care Certificate



The Standards – overview of what is covered by the 15 Standards

Care Certificate Framework (Assessor) – highlighting what needs to be assessed and how

Guidance Document – complementing the framework, this guidance explains more about training, support and workplace assessment

Care Certificate Overview videos – brief introductory videos explaining what the Care Certificate is for 1) new workers and 2) employers

The Care Certificate Workbook –covering the knowledge learning parts of the 15 induction standards

Care Certificate Presentations – downloads covering knowledge learning part of the induction standard, excluding Standards 10, 11, 12 and 13

Self-Assessment Tool – practical resource to support recruitment processes to help identify what past learning may exist

Mapping Document – practical resource to support recruitment processes showing the overlap between earlier induction programmes and Level 2 and Level 3 Diplomas in Health and Social Care

Certificate Template – for use by employers to complete once the new worker has completed their Care Certificate induction.

Questions and Answers – this regularly updated questions reflects key points for employers, workers and learning providers

The Care Certificate and Learning Providers – this statement was issued to protect employers around miscommunications about what the Care Certificate was and how it can be delivered

Observation Record Template – practical resource to enable assessors to record observations as the new worker progresses through the induction

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New Workers, New to Care

The Care Certificate is aimed at the following types of workers joining a health or adult social care organisation without any past training or sector experience.


Healthcare Support Workers / Health Care Assistants / Assistant Practitioners / any individual giving support to clinical roles in the NHS where there is any direct contact with patients.

Adult social care

Care Assistant / Care Worker / Homecare Worker / Care Support Workers. These workers will be giving direct care in in residential, nursing homes and hospices, home care workers, domiciliary care staff.

Related Resources: Care Certificate Standards, Care Certificate Framework

The Care Certificate is aimed at those new to health and adult social care, with no previous experience. For staff employed before 1 April 2015, they will already have completed the previous training required for induction.

Employers are responsible for judging whether the jobs of individual staff require them to complete extra work to achieve the standards within the Care Certificate. If individuals have the competencies and knowledge required for the Care Certificate the employer can choose to credit them with having obtained the Care Certificate.

Related Resources: Care Certificate Mapping Document, Care Certificate Self-Assessment, Care Certificate “Certificate”

For those joining a health and adult social care organisation with previous experience, it is the new employer’s responsibility to check that the new worker can evidence past learning and identify any outstanding training and assessment needs. In some cases this may mean that the employer will require the individual to complete the Care Certificate.

Related Resources: Care Certificate Mapping Document, Care Certificate Self-Assessment

During the piloting of the Care Certificate in 2014, the indication was that for a full-time member of staff, the average amount of time taken to complete the Care Certificate was 12 weeks.

It is likely that employers will find that the time taken to complete the certificate will vary depending upon a range of factors, including; the hours worked by the learner, teaching methods chosen, previous educational achievement, resources and opportunities for assessment, and the availability of assessors.

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