Showing all 12 results

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    Body Language – Reading Body Language as a Sales Tool

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Body Language – Reading Body Language as a Sales Tool complete with Certificate

    Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals, you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you?

    Learning Outcomes

    • Apply your knowledge of body language to improve communication
    • Understand the impact of space in a conversation
    • Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
    • Use mirroring and matching techniques to build rapport
    • Shake hands with confidence
    • Dress for success

     

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    Building Relationships for Success in Sales

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Building Relationships for Success in Sales complete with certificate

    No one questions that making friends is a good thing. In this workshop, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

    Learning Outcomes

    • The benefits of developing a support network of connections.
    • How building relationships can help you develop your business base.
    • How to apply communication techniques to build your network.
    • The key elements in strong working relationships, and how they might put more of these elements in your working relationships.
    • Key interpersonal skills.
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    Call Centre Training – Sales and Customer Service Training for Call Centre Agents

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Call Centre Training – Sales and Customer Service Training for Call Centre Agents complete with certificate

    Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical course.

    Note that we will use two acronyms interchangeably throughout the course:

    • CSR: Customer Service Representative
    • CCA: Call Center Agent

    Learning Outcomes

    • The nuances of body language and verbal skills
    • Aspects of verbal communication such as tone, cadence, and pitch
    • Questioning and listening skills
    • How to deliver bad news and say “no”
    • Effective ways to negotiate
    • The importance of creating and delivering meaningful messages
    • Tools to facilitate their communication
    • The value of personalising their interactions and developing relationships
    • Vocal techniques that will enhance their speech and communication ability
    • Personalised techniques for managing stress
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    Communications for Small Business Owners

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Communications for Small Business Owners complete with certificate

    Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course is to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.

    Learning Outcomes

    • Define the essential pieces of communication
    • Customise these essential pieces for their company
    • Identify the processes and plans needed for clear communications
    • Develop, maintain, and evolve effective content for their communications
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    CRM – An Introduction to Customer Relationship Management

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    CRM – An Introduction to Customer Relationship Management Complete with certificate

    This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.

    Learning Outcomes

    • Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
    • Analyse the different components of a CRM plan
    • Develop a checklist for readiness and success in CRM
    • Describe how CRM creates value for organisations and customers
    • Consider developmental roles that have the greatest impact on CRM
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    Dynamite Sales Presentations

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Dynamite Sales Presentations complete with certificate

    A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need. This course will help you teach participants how to create a winning proposal and how to turn it into a dynamite sales presentation.

    Learning Outcomes

    • Identify the key elements of a quality proposal
    • Perfect your first impression, including your dress and your handshake
    • Feel more comfortable and professional in face-to-face presentations
    • Write a winning proposal
    • Feel more comfortable and professional in face-to-face presentations
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    Influence and Persuasion

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Influence and Persuasion complete with certificate

    When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This course will help participants learn how to influence and persuade in a variety of areas.

    Learning Outcomes

    • Make decisions about using persuasion versus manipulation
    • Apply the concepts of pushing and pulling when influencing others
    • Use different techniques for getting persuasive conversations and presentations underway
    • Make a persuasive presentation by using the 5 S’s
    • Apply storytelling techniques to extend influence
    • Leverage concepts of neuro linguistic programming in everyday influence and persuasion
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    Kickstarting Your Business with Crowdsourcing

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Kickstarting Your Business with Crowdsourcing complete with certificate

    Today’s fast-paced marketplace demands that businesses think fast. Crowdsourcing can help all types of businesses keep on top of trends and stay competitive. This course will show you how to leverage all types of crowdsourcing (including microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding) to kickstart your business’ growth.

    Learning Outcomes

    • Define what crowdsourcing is and its value to businesses
    • Determine when crowdsourcing makes sense for a project
    • Describe the crowdsourcing process
    • Identify platforms and social media tools that can support your crowdsourcing campaigns
    • Describe the major types of crowdsourcing, including microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding
    • Attract and engage your crowd
  • Sale! preview of the negotiation skills training course

    Negotiation Skills Training Course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Negotiation Skills Training Course complete With Certificate

     

    Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.

    Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

    • How often we all negotiate and the benefits of good negotiation skills.
    • The importance of preparing for the negotiation process, regardless of the circumstances.
    • The various negotiation styles and their advantages and disadvantages.
    • Strategies for dealing with tough or unfair tactics.
    • Skills in developing alternatives and recognizing options.
    • Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.
  • Sale! Selling skills training course overview

    Selling Smarter Course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Selling Smarter Course complete with certificate

    It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood. The back-slapping, high pressure, joke-telling sales person has disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence. This course will help you teach participants how to be one of those smart sales professionals.

    Learning Outcomes

    • Explain and apply concepts of customer focused selling.
    • Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.
    • Apply success techniques to get the most out of your work.
    • Understand productivity techniques to maximise your use of time.
    • Identify ways to find new clients and network effectively.
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    Telemarketing – Using the Telephone as a Sales Tool

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Telemarketing – Using the Telephone as a Sales Tool complete with certificate

    Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalise each sales call.

    Learning Outcomes

    • Build trust and respect with customers and colleagues.
    • Warm up your sales approach to improve success with cold calling.
    • Identify ways to make a positive impression.
    • Identify negotiation strategies that will make you a stronger seller.
    • Create a script to maximise your efficiency on the phone.
    • Learn what to say and what to ask to create interest, handle objections, and close the sale.
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    Trade Shows – Getting the Most Out Of Your Trade Show Experience

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Trade Shows – Getting the Most Out Of Your Trade Show Experience complete with certificate

    Most companies spend huge amounts of time and money designing, construction, outfitting, transporting, and setting up their trade show booth. This course aims to have you understand some of the basic skills that would allow you to get the most out of your trade show experience. The course will start by looking at who attends trade shows and why they are there. It will explore a number of things that should be done before the show even starts, including setting trade show goals, understanding your company, and developing good trade show introductions. It will then look at trade show etiquette and skills emphasising active listening, body language and questioning. A special emphasis will be placed on conducting prospecting. The course will end with an exploration of the follow-up necessary after the show. This course will highlight basic skills that should allow you to generate more leads, prospects and especially qualified prospects at your next trade show.

    Learning Outcomes

    • Understand the types of people that attend trade shows
    • Develop trade show goals, which are S.M.A.R.T. – Specific, Measurable, Achievable, Relevant and Time-bound.
    • Know what your company does (products, marketing strategy, your customers) in order to work successfully in the trade show booth
    • Realise the importance of good conversation from the opening lines of introduction to the closing of the conversation, hopefully with a potential sale.
    • Develop a variety of introductions that could be used to engage potential customers at a trade show.
    • Understand the importance of Pre-Promotion to the success of the trade show.
    • Realise the importance of targeted promotional giveaways.
    • Understand the importance of good booth behaviour including Active Listening, Body Language, and Questioning.
    • Conduct prospecting activities at a trade show, including First Contact, Qualification, Determining Needs, and Closing the Deal
    • Develop and conduct follow-up activities with leads, prospects, and qualified prospects after the trade show.