Showing 1–16 of 27 results

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    Active Listening

    £5.00 £6.00 Inc VAT

    Active listening complete with certificate

    Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.

    Learning Outcomes

    • Define active listening and its key components
    • Identify ways to become a better listener
    • Use body language to reflect a positive listening attitude
    • Understand the difference between sympathy and empathy, and when each is appropriate
    • Create a listening mindset using framing, positive intent, and focus
    • Be genuine in your communications
    • Understand the communication process
    • Ask questions, probe for information, and use paraphrasing techniques
    • Build relationships to create an authentic communication experience
    • Identify common listening problems and solutions
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    Advanced Writing Skills

    £5.00 £6.00 Inc VAT

    Advanced Writing Skills complete with certificate

    This is a course for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.

    Learning Outcomes

    • Make their writing clear, complete, concise, and correct.
    • Improve sentence construction and paragraph development.
    • Deal with specific business requests.
    • Create effective business cases, proposals, and reports.
    • Thoroughly document sources that they use in their writing.
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    Business Etiquette – Gaining That Extra Edge

    £5.00 £6.00 Inc VAT

    Business Etiquette – Gaining That Extra Edge complete with certificate

    If you’ve ever had an awkward moment where:

    • You aren’t sure which fork to use,
    • You don’t know which side plate is yours,
    • You’ve ever had to make small talk with a Very Important Person and been lost for words…

    Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make.

    This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

    Learning Outcomes

    • Network effectively, including making introductions, shaking hands, and using business cards appropriately
    • Dress appropriately for every business occasion
    • Feel comfortable when dining in business and formal situations
    • Feel more confident about your business communication in every situation
    • Develop that extra edge to establishes trust and credibility
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    Business Writing That Works

    £5.00 £6.00 Inc VAT

    Business Writing That Works complete with certificate

    We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t. In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This course will give participants the tools to become better writers.

    Learning Outcomes

    • The value of good written communication.
    • How to write and proofread your work so it is clear, concise, complete, and correct.
    • How to apply these skills in real world situations.
    • Understanding the proper format for memos, letters, and e-mails.
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    Conquering Your Fear of Speaking in Public

    £5.00 £6.00 Inc VAT

    Conquering Your Fear of Speaking in Public Complete with certificate

    Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this one day workshop is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups.

    Learning Outcomes

    • Speak with more confidence in one-on-one conversations
    • Feel more confident speaking socially or small groups such as meetings
    • Practice developing these skills in a safe and supportive setting
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    Creating a Dynamite Job Portfolio

    £5.00 £6.00 Inc VAT

    Creating a Dynamite Job Portfolio Complete with certificate

    The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview.

    Learning Outcomes

    • Speak about themselves using descriptive language
    • Apply the essential elements of cover letters and resumes
    • Understand the need for pre-employment testing and what to expect in their target market
    • Design a personalised portfolio
    • Develop a plan that moves them to a new job within 60 days
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    Creating Winning Proposals

    £5.00 £6.00 Inc VAT

    Creating Winning Proposals Complete with certificate

    Proposals are persuasive documents that are fundamental tools in organisational funding and output. This course will look at sources of funding, types of proposals and how to write proposals that will meet funding agencies requirements. This will include a number of tips and techniques to increase the potential success of your proposals. An important but often overlooked aspect of proposal writing will also be covered- Building and Maintaining Relationships. Relationships are built on honesty. Potential projects must be a good fit for your organisation and your organisation must be ready to do the work contained in the proposal. The most successful proposals are going to be those that fulfil the mission and values of your organisation and that of the funding agencies as well!

    Learning Outcomes

    • Locate potential funders for your organisations on the Internet and use evaluative skills to identify the appropriateness of funding related to their own organisation
    • Explain the necessity of matching funders interests with organisational needs and use this knowledge in decisions about the validity of submitting a funding proposal
    • Describe and understand the basic elements of proposal writing for not-for-profit organisations
    • Describe and understand the basic process for successful proposal writing
    • Analyse effective relationship-building strategies to engage with funders and use this knowledge in writing a funding proposal
    • Describe at least five reasons why funding proposals can be rejected
    • Plan, write and submit a proposal in response to funders guidelines
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    Creative Thinking and Innovation

    £5.00 £6.00 Inc VAT

    Creative Thinking and Innovation Complete with certificate

    Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognise is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done. While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice. Recognising and honing your own creative potential is a process.

    Learning Outcomes

    • Identify the difference between creativity and innovation
    • Recognise their own creativity
    • Build their own creative environment
    • Explain the importance of creativity and innovation in business
    • Apply problem-solving steps and tools
    • Use individual and group techniques to help generate creative ideas
    • Implement creative ideas
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    Critical Thinking

    £5.00 £6.00 Inc VAT

    Critical Thinking Complete with certificate

    In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

    The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This course will give you some practical tools and hands-on experience with critical thinking and problem solving.

    Learning Outcomes

    • Define critical and non-critical thinking
    • Identify your critical thinking style(s), including areas of strength and improvement
    • Describe other thinking styles, including left/right brain thinking and whole-brain thinking
    • Work through the critical thinking process to build or analyse arguments
    • Develop and evaluate explanations
    • Improve key critical thinking skills, including active listening and questioning
    • Use analytical thought systems and creative thinking techniques
    • Prepare and present powerful arguments
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    Developing Your Executive Presence

    £5.00 £6.00 Inc VAT

    Developing Your Executive Presence complete with certificate

    Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This workshop will help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate effectively. You will also receive an introduction to core leadership skills.

    Learning Outcomes

    • Identify the elements of a strong executive presence
    • Build trust and credibility with others
    • Communicate effectively using verbal and non-verbal techniques
    • Create a strong, positive first impression and maintain that impression as you build a relationship with others
    • Develop key leadership skills, including techniques for coaching, motivating, and delivering feedback
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    Effective Planning and Scheduling

    £5.00 £6.00 Inc VAT

    Effective Planning and Scheduling Complete with certificate

    As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This workshop will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.

    Learning Outcomes

    • Define and create a Work Breakdown Structure
    • Identify and understand task relationships
    • Estimate task durations and determine project duration
    • Construct a network diagram
    • Calculate the critical path of a project
    • Use the Program Evaluation and Review Technique (PERT) to create estimates
    • Plan for risks
    • Create a communication plan
    • Effectively allocate project resources
    • Update and monitor the project schedule
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    Emotional Intelligence (One Day)

    £5.00 £6.00 Inc VAT

    Emotional Intelligence (One Day) Complete with certificate

    Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realise. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

    Learning Outcomes

    • Understand what emotional intelligence means
    • Recognise how our emotional health and physical health are related
    • Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
    • Understand the different emotions and how to manage them
    • Create a personal vision statement
    • Understand the difference between optimism and pessimism
    • Validate emotions in others
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    Getting Stuff Done – Personal Development Boot Camp

    £5.00 £6.00 Inc VAT

    Getting Stuff Done – Personal Development Boot Camp complete with certificate

    Why are there so many different organisational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like weight loss or money management. There is no simple, one size fits all answer. You must build a solution that works for you. Over this course, we will explore various time management and organisational tools and techniques so that you can build a customised productivity plan for your personal and professional lives. At the end of the course, you will emerge with a plan that works for you, so that you can start regaining control of your life!

    Learning Outcomes

    • Identify what personal efficiency is, what skill sets can improve your personal productivity, and what attitudes we should cultivate
    • Explain why multi-tasking is a myth
    • Describe what role long-term goals play in short-term efficiency
    • Share a personal vision and develop dreams and goals from it
    • Apply the 80/20 rule and learn how it should affect planning
    • Identify the characteristics of a good organisational system
    • Develop a plan for an efficient workspace, including a customised information centre and a filing system
    • Apply a system that will allow you to process any type of information that crosses your desk, including e-mail, electronic files, paper files, voice mail, text messages, and drop-in visitors
    • Use the Eisenhower principle to prioritise work
    • Say no
    • Use routines to simplify your life
    • Understand why you procrastinate and develop methods for tackling tasks
    • Apply ideas and tools to make your household more productive and efficient
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    Goal Setting

    £5.00 £6.00 Inc VAT

    Goal Setting complete with certificate

    We all have things we want in life. The route to success is to take the things that we dream about and wish for and turn them into reality. This course will lead participants through thinking, planning, and taking action on the things they really want. They will learn ways to ensure that they get where they want to go in life.

    Learning Outcomes

    • Identify what’s important to them in their life
    • Use goal setting activities and appropriate language to articulate what they want out of life
    • Explain what their dreams and goals are for both the short and long term
    • Use motivating techniques to help them reach their goals
    • Understand how to deal with setbacks
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    Intrapreneurship

    £5.00 £6.00 Inc VAT

    Intrapreneurship complete with certificate

    Intrapreneurship has been described as a great way to make beneficial changes to organisations. People can choose to continue with the status quo, or they can work to make a difference in the lives of themselves and others within the company. Who wants to feel empowered and recognised for their innovative and creative ideas? Who wants to make a difference? If participants answer yes to these questions, then this course will help them become energised and ready to push their ideas forward. After participants complete this course, they will have ways to get started and implement their plans.

    Learning Outcomes

    • Understand the importance of intrapreneurship in today’s economy
    • Identify the characteristics of an intrapreneur and assess their own strengths
    • Create an intrapreneurial team within their organisation
    • Understand the process of intrapreneurship
    • Develop a new product or process idea
    • Understand the importance of a sales strategy
    • Create a start-up financial statement
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    Introduction to Neuro Linguistic Programming

    £5.00 £6.00 Inc VAT

    Introduction to Neuro Linguistic Programming complete with certificate

    Your brain, thoughts, and behaviour are at the core of everything that you do every day, even if you aren’t aware of it. In order to truly achieve the results that you want to achieve, you must master the art of bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world. Neuro linguistic programming can give you the tools to do just that. In this introductory course, you will learn the basics of neuro linguistic programming. We will give you the tools to manage your thoughts, and thereby manage yourself.

    Learning Outcomes

    • Define neuro linguistic programming (NLP) and its key terms
    • Describe the key presuppositions of NLP
    • Describe the five senses as seen by NLP
    • Identify states of mind and modes of thinking using predicates and visual cues
    • Develop and refine response strategies for any situation
    • Use enriched language to engage your audience
    • Interpret body language based on NLP principles
    • Ask clean, precise questions to get the information you need
    • Use hypnotic language and positive commands to get results