Showing 1–16 of 46 results

  • Sale! Placeholder

    Beyond Workplace Politics

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Beyond Workplace Politics complete with Certificate

    Workplace politics encompasses the power and authority processes and behaviors that are at work in a particular workplace. It is how the links between people in the workplace work. There are workplace politics at play in every organization! In 1990, two American psychologists (Dr. Jack Mayer and Dr. Peter Salovey) purported that if there was a cognitive intelligence or IQ then there must be an emotional intelligence (sometimes known as EQ). Daniel Goleman, the co-founder of the Collaborative for Academic, Social, and Emotional Learning (CASEL) theorized the social aspect of behavior as a complement to the emotional. His definition expanded to: “Social and emotional intelligence involves understanding your feelings and behaviors, as well as those of others, and applying this knowledge to your interactions and relationships.” In his work with CASEL he developed five interrelated sets of Social and Emotional Competencies: Self-Awareness, Self-Management, Social Awareness, Good Relationship Skills, and Responsible Decision Making. This course will explore the social and emotional competencies and their role in working beyond workplace politics!

    Learning Outcomes

    • – Understand what Workplace Politics is and why it is not always bad.
    • – Distinguish between formal and informal workplace hierarchies.
    • – Use practical steps to negate the influence of rumors.
    • – Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
    • – Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
    • – Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
    • – Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
    • – Identify good relationship skills.
    • – See the importance of responsible decision making and identify decision traps that should be avoided.
  • Sale! E-Learning Bribery Act Awareness Course

    Bribery Act Awareness course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    The UK Bribery Act 2010 came into force on the 1st of July 2011 making it a legal requirement for all business operating within the UK to ensure adequate training and protection is in place against corruption and bribery in an organisation.

    This online bribery awareness training course will enable the user to gain a full understanding required to recognise and prevent bribery from happening within the workplace. In addition, this Bribery Act Awareness training course will assist with procedures and how to create and put into practice an anti-bribery policy/risk assessment.

    This e-learning bribery act awareness course is designed for businesses across all market sectors and will help them demonstrate their due diligence under the new legislation.

    Learning Outcomes:

    • The nature of bribery
    • Anti-bribery corruption legislation
    • The implications of a bribery compliance program
    • Consequences of failing to implement a bribery program

    The certificate is immediately available upon completion online.

  • Sale! Bullying & Harassment Online Course

    Bullying & Harassment course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    In this Bullying and Harassment course you will find out what the Equality Act 2010 protected characteristics are, and the legal issues surrounding harassment and bullying.

    Learning Outcomes:

    • What is bullying and harassment?
    • What’s the difference?
    • Examples of behaviours
    • Why it is important?
    • The law
    • Protected characteristics
    • Who is liable?
    • Who is responsible?
    • Importance of perception
    • Processes and procedures
    • Case studies

    The certificate is immediately available upon completion online.

  • Sale! Placeholder

    Bullying in the Workplace

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Bullying in the Workplace complete with certificate

    Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent.

    This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers?

    All of these questions (and more!) will be answered.

    Learning Outcomes

    • Define what bullying is and is not
    • Understand the costs of bullying to people and organisations
    • Identify bullying behaviours and the reasons behind them
    • Know some ways to prevent bullying and understand what role you can play
    • Know some ways to protect yourself from bullying
    • Know what to do if you are bullied
    • Identify appropriate solutions for a bullying incident (within and outside the organisation)
    • Assist in creating an anti-bullying policy
  • Sale! Placeholder

    Business Ethics for the Office

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Business Ethics for the Office complete with certificate

    What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment

    Learning Outcomes

    • Understand the difference between ethics and morals
    • Understand the value of ethics
    • Identify some of your values and moral principles
    • Be familiar with some philosophical approaches to ethical decisions
    • Identify some ways to improve ethics in your office
    • Know what is required to start developing an office code of ethics
    • Know some ways to avoid ethical dilemmas
    • Have some tools to help you make better decisions
    • Be familiar with some common ethical dilemmas
  • Sale! Placeholder

    Change Management – Change and How to Deal With It

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Change Management – Change and How to Deal With It complete with certificate

    Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

    In this course, you will learn how to manage and cope with change and how to help those around you too.

    Learning Outcomes

    • Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
    • See change not as something to be feared and resisted but as an essential element of the world to be accepted.
    • Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
    • Recognise that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.
    • See change as an opportunity for self-motivation and innovation.
    • Identify strategies for helping change be accepted and implemented in the workplace.
  • Sale! Complaints Handling Training Course

    Complaints Handling course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    In this Complaints Handling course, we’ll be looking at how to achieve good customer service responding to any complaints, the complaints handling process, and how to identify incidents and errors.

    • Agreed Ways of Working: Complaints and Incidents
    • Complaints and how to respond
    • Complaints handling process
    • Formal complaints
    • Recognising incidents, errors and near misses
    • Module summary

    You will learn the following:

    • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
    • Describe who to ask for advice and support in handling comments and complaints;
    • Explain the importance of learning from comments and complaints to improve the quality of service;
    • Describe how to recognise adverse events, incidents, errors and near misses;
    • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses.
    • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
  • Sale! Placeholder

    Conflict Resolution – Dealing With Difficult People

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Conflict Resolution – Dealing With Difficult People complete with certificate

    We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone.

    Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this workshop, you will learn how to turn difficult situations into opportunities for growth.

    Learning Outcomes

    • Recognise how their own attitudes and actions impact others.
    • Use new and effective techniques for dealing with difficult people.
    • Use techniques for managing and dealing with anger.
    • Develop coping strategies for dealing with difficult people and difficult situations.
  • Sale! Placeholder

    Conflict Resolution – Getting Along In The Workplace

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Conflict Resolution – Getting Along In The Workplace complete with certificate

    Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.

    However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

    This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.

    Learning Outcomes

    • What conflict is and how it can escalate.
    • The types of conflict and the stages of conflict.
    • The five most common conflict resolution styles and when to use them.
    • How to increase positive information flow through non-verbal and verbal communication skills.
    • Effective techniques for intervention strategies.
    • Ways to manage conflicts to enhance productivity and performance
  • Sale! Online Conflict Resolution Training Course

    Conflict Resolution course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    This session provides an introduction to the Conflict Resolution course. In this session you will see why it is so important to be able to diffuse conflict that sometimes occurs in healthcare settings.

    By the end of this session you will be able to:

    • Explain why it is important for people who work in healthcare to have training in conflict resolution
    • Differentiate between physical and non-physical assault
    • Determine whether you are at risk of experiencing conflict in your role in healthcare
  • Sale! Contracts and Written Statements Course

    Contracts & Written Statements course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    In this Contracts and Written Statements course, you will find out who needs a written statement or contract and what information they should contain. There are processes to go through when a contract is varied or terminated which will also be covered in this module.

    Learning Outcomes:

    • Contracts and written statements
    • What’s the difference?
    • How do they work?
    • Who needs one?
    • What’s in a written statement?
    • What makes a contract?
    • The process for varying a contract
    • Getting agreement
    • Dealing with problems
    • Legal layoffs
    • Terminating a contract
  • Sale! Placeholder

    Creating a Positive Work Environment

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Creating a Positive Work Environment Complete with certificate

    Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is important for the productivity of a company, but it is also important to us personally. Our emotional and physical health can be improved by working in a positive work environment. We should wake up each morning wanting to go to work – not trying to think of excuses to not go. We want to be proud of where we work and enjoy telling others about where we work. As an employee or a leader within a company you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. Even if this is not a company wide reality you can seek to provide this type of environment for your department/ division or those within your sphere of influence. This course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.

    Learning Outcomes

    • Recognise what a positive workplace looks like
    • Know and understand the key elements necessary to create and maintain a positive work environment
    • Understand as an employee what you can to do personally to create and maintain a positive work environment
    • Understand as a leader the responsibility you have to create and maintain a positive work environment
    • Discover what type of team player you are and how that relates to your functioning in the team
    • Know the importance of effective workplace relationships in creating and maintaining a positive work environment
    • Know and understand the importance of working as a team and guidelines to good teamwork
    • Discover your personal strengths and weaknesses in working cooperatively
    • Discover your preference for dealing with workplace conflict
    • Learn and practice various methods to deal with workplace problems
    • Learn some of the common meeting problems to how make your meetings more positive and effective.
  • Sale! Placeholder

    Crisis Management

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Crisis Management Complete with certificate

    Viable organisations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organisation is ready to manage any kind of crisis.

    Learning Outcomes

    • Assign people to an appropriate crisis team role
    • Conduct a crisis audit
    • Establish the means for business continuity
    • Determine how to manage incidents
    • Help teams recover from a crisis
    • Apply the crisis management process
  • Sale! Customer Service Bundle Training Courses

    Customer Service Bundle (6 Courses)

    Original price was: £56.82.Current price is: £37.00. £44.40 Inc VAT

    The Customer Service training bundle is ideal within a business and retail environment.

    This package comes complete with 6 courses all of which are CPD Accredited and Certificated following the Qualifications and Credit Framework (QCF).

    Courses include:

    • Communication
    • Complaints Handling
    • Conflict Resolution
    • Customer Service
    • Giving & Receiving Feedback
    • Managing Conflict

    The certificate is immediately available upon completion online.

  • Sale! Online Interactive Customer Service Course

    Customer Service course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service

    Learning Outcomes:

    • The benefits of excellent customer service
    • Deliver excellent customer service
    • Handle complaints with care
    • Recognise & adapt to customer behaviour styles
    • Manage customer satisfaction levels
  • Sale! Placeholder

    Customer Service Training – Critical Elements of Customer Service

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Customer Service Training – Critical Elements of Customer Service Complete with certificate

    While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

    Learning Outcomes

    • Demonstrate a customer service approach
    • Understand how your own behaviour affects the behaviour of others
    • Demonstrate confidence and skill as a problem solver
    • Apply techniques to deal with difficult customers
    • Make a choice to provide customer service