Human Resources

Showing all 6 results

  • Sale! Age Discrimination Course

    Age Discrimination Course

    Original price was: £30.00.Current price is: £15.00. + VAT

    This course aims to promote the understanding of ageism. This refers to the discrimination of a person due to their age, usually because they are older. This course provides an understanding of how the individual can be aware of such age discrimination issues, and how they can incorporate this into their daily work.

    Learning Outcomes:

    • Know and understand age equality legislation
    • Understand the main aspects of age discrimination, and the issues many face
    • Understand how to create an environment that embraces those of all ages
    • Understand those issues that older staff and patients might face
  • Sale! Bullying & Harassment in the Workplace Course

    Bullying & Harassment in the Workplace Course

    Original price was: £30.00.Current price is: £15.00. + VAT

    In this Bullying and Harassment course you will find out what the Equality Act 2010 protected characteristics are, and the legal issues surrounding harassment and bullying.

    Learning Outcomes:

    • What is bullying and harassment?
    • What’s the difference?
    • Examples of behaviours
    • Why it is important?
    • The law
    • Protected characteristics
    • Who is liable?
    • Who is responsible?
    • Importance of perception
    • Processes and procedures
    • Case studies

    The certificate is immediately available upon completion online.

  • Sale! Care Certificate Standard 4 - Equality, Diversity and Inclusion Course

    Care Certificate Standard 4 – Equality, Diversity and Inclusion Course

    Original price was: £30.00.Current price is: £15.00. + VAT

    This course aims to raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the workplace. Equality and Diversity can be compromised by candidates own values, opinions, and prejudices, this course explores how prejudices develop and how they may influence people. Candidates will gain an awareness of the discriminatory practice and gain knowledge on how to promote equal opportunities for all and recognise the value of diversity.

    Learning Outcomes:

    • Equality and Diversity what does it mean?
    • Understanding Individual Needs
    • Respecting Individual needs
    • Equality & Diversity and the Law
    • Factors essential to promoting Equality & Diversity
  • Sale! Online Conflict Resolution Training (3 Course Bundle)

    Online Conflict Resolution Training (3 Course Bundle)

    Original price was: £90.00.Current price is: £45.00. + VAT

    This session provides an introduction to the Conflict Resolution course. In this session you will see why it is so important to be able to diffuse conflict that sometimes occurs in healthcare settings.

    By the end of this session you will be able to:

    • Explain why it is important for people who work in healthcare to have training in conflict resolution
    • Differentiate between physical and non-physical assault
    • Determine whether you are at risk of experiencing conflict in your role in healthcare
  • Sale! Privacy and Dignity in care Course

    Privacy and Dignity in care Course

    Original price was: £30.00.Current price is: £15.00. + VAT

    This theory course presents Dignity, Privacy & Respect in a format that is both easy to digest and apply to the work environment. It will benefit all employees who work within a Health and Social Care environment. It will also benefit those who require this knowledge as part of their induction or as part of their company mandatory training programme. Successful completion of the training will give learners the under-pinning knowledge of Dignity, Privacy & Respect. It will enable learners to understand the above learning outcomes and be able to implement those outcomes within their working environment.

    Learning Outcomes:

    • Definitions of Dignity, Privacy & Respect
    • Legislation Policy/Procedure of Organisation
    • Poor Practice
    • Discrimination
    • Best Practice
    • Specific Care Needs
    • Implementing Change
    • Person Centred Care using Dignity, Privacy & Respect
  • Sale! Receiving and Acting on Complaints In Care Course (Level 4)

    Receiving and Acting on Complaints In Care Course (Level 4)

    Original price was: £30.00.Current price is: £15.00. + VAT

    In this Complaints Handling course, we’ll be looking at how to achieve good customer service responding to any complaints, the complaints handling process, and how to identify incidents and errors.

    • Agreed Ways of Working: Complaints and Incidents
    • Complaints and how to respond
    • Complaints handling process
    • Formal complaints
    • Recognising incidents, errors and near misses
    • Module summary

    You will learn the following:

    • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
    • Describe who to ask for advice and support in handling comments and complaints;
    • Explain the importance of learning from comments and complaints to improve the quality of service;
    • Describe how to recognise adverse events, incidents, errors and near misses;
    • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses.
    • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.