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This course provides a practical introduction to Bullying & Harassment in the Workplace, helping learners understand the subject, recognise its workplace relevance and apply appropriate good practice within their role.

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Bullying & Harassment in the Workplace Course Summary

Course Name: Bullying & Harassment in the Workplace Course
Duration: 1 hour
Delivery: Online Training Course
Certificate Included: Instant Digital Certificate
Accreditation: CPD Accredited
Suitable For: Employees, managers, employers, HR professionals, union representatives, health and safety representatives, workplace mediators, counsellors and healthcare and social care staff
Assessment: Online Multiple Choice Test
Access: Instant Access with 12-month anytime course access

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What is Bullying & Harassment in the Workplace training?

Bullying & Harassment in the Workplace training provides practical knowledge for recognising, preventing and responding to inappropriate behaviour at work.

The course explores what bullying is, counterproductive behaviour, organisational climate and justice, different forms of bullying and unacceptable behaviour, employer and manager responsibilities, recording concerns, mediation, formal and legal action, cyberbullying and bullying involving patients, relatives or other third parties.

Learners also examine the psychological and physical effects bullying can have on individuals and the wider organisation. The training supports workplace competence by helping people understand how concerns should be identified, recorded, reported and addressed while contributing to respectful workplace standards.

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Who Is This Course For?

This introductory Level 1 course is suitable for employees and workers across a wide range of sectors, including healthcare, social care, care homes, domiciliary care, businesses, education and other workplace settings.

It is particularly relevant to employers, managers, supervisors, HR professionals, employees, trade union representatives, health and safety representatives, workplace mediators and counsellors. It can also support induction, refresher training, workplace awareness and knowledge enhancement.

Healthcare and social care teams may find the content particularly relevant where staff experience difficult behaviour from colleagues, patients, patients’ relatives, service users or other third parties.

Key Benefits

✓ Recognise bullying, harassment and unacceptable workplace behaviour
✓ Identify verbal, physical and cyberbullying behaviours
✓ Understand the physical and psychological effects on individuals
✓ Know appropriate actions for reporting and responding to concerns
✓ Understand employer, manager and individual responsibilities
✓ Promote a respectful, safer and more inclusive workplace culture

Course Modules

• Bullying & Harassment in the Workplace – Course Introduction

• What is Bullying?

• Counterproductive Behaviour

• Psychological Contracts

• Organisational Justice

• Organisational Climate

• Bullying in the Workplace

• Organisational and Individual Impact

• Forms of Bullying & Unacceptable Behaviours

• Employer Responsibilities

• Employer Actions

• Manager Actions

• Individual Actions

• If You Are Bullied

• Keeping a Record

• Mediation

• Formal and Legal Action

• Bullying by a Patient, Patient Relative, or Third Party

• Cyber Bullying

• Witnessing Bullying

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Learning Outcomes

By the end of this course, learners will be able to:

• Explain the core principles and terminology associated with Bullying & Harassment in the Workplace
• Recognise why the subject matters in day-to-day practice
• Identify common risks, concerns or situations relevant to the topic
• Understand individual responsibilities and role boundaries
• Apply appropriate good-practice principles in workplace situations
• Communicate effectively with relevant people when issues arise
• Recognise when advice, reporting or escalation is required
• Use the learning to support safer, more consistent practice

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What Our Learners Say?

“Clear, practical and easy to follow. It gave me more confidence when dealing with difficult workplace behaviour.”

Sarah Mitchell

Care Home Manager

“The course helped me recognise behaviours I had previously overlooked and understand how concerns should be handled.”

James Wilson

HR Adviser

“Concise and relevant training with useful information for managers and employees.”

Rebecca Turner

Registered Nurse

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Why Is Bullying & Harassment in the Workplace training important?

Bullying and harassment can affect physical and psychological health, staff morale, working relationships, productivity and retention. Persistent unacceptable behaviour can also contribute to work-related stress. HSE guidance identifies bullying and harassment as behaviours that can contribute to work-related stress and recommends systems for responding to unacceptable behaviour.

Training helps workers recognise concerns earlier and understand appropriate routes for recording, reporting and responding to them. For managers and employers, this supports consistent workplace standards and helps build an environment where concerns are taken seriously.

In healthcare and social care, the course is also relevant to situations involving patients, service users, relatives and other third parties. HSE emphasises that workers in health and social care should not regard violent or aggressive behaviour as a normal part of their work.

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Is Bullying & Harassment in the Workplace training a legal requirement in the UK?

There is no general UK law requiring every employee to complete a specific “Bullying & Harassment in the Workplace” training course.

However, employers have legal responsibilities that make effective prevention, policies, management procedures and appropriate training important. The Equality Act 2010 protects workers from unlawful harassment related to protected characteristics and from sexual harassment.

Since 26 October 2024, the Worker Protection (Amendment of Equality Act 2010) Act 2023 has required employers to take reasonable steps to prevent sexual harassment of workers.

Training is therefore an important practical measure, although completing this particular course alone does not demonstrate that an employer has fulfilled all its legal duties. Employers should also maintain appropriate policies, reporting arrangements, risk assessments and management procedures.

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Bullying & Harassment in the Workplace training FAQ?

Workplace bullying generally involves unacceptable behaviour that intimidates, humiliates, degrades or undermines another person. Harassment has a specific legal meaning under the Equality Act 2010 where unwanted conduct related to a protected characteristic, or sexual harassment, meets the statutory test. Not every instance of workplace conflict is legally harassment, so context and circumstances matter.

The training is suitable for employees, managers, employers, HR professionals, trade union representatives, health and safety representatives, workplace mediators and counsellors. It is also relevant to healthcare and social care teams where staff may encounter inappropriate behaviour from colleagues, patients, service users, relatives or other third parties.

The completion of this specific course is not generally a legal requirement. However, employers have legal responsibilities to prevent unlawful harassment and, since October 2024, must take reasonable steps to prevent sexual harassment of workers. Training can form part of an organisation’s wider prevention and compliance arrangements.

There is no single statutory interval requiring everyone to complete this particular course. Employers should determine appropriate training frequency based on their risks, policies, workforce and sector. Refresher training can be particularly useful following policy changes, incidents, complaints, organisational changes or when managers need to reinforce expected standards.

The Caredemy Bullying & Harassment in the Workplace Course takes approximately 1 hour to complete. It is self-paced, allowing learners to study online at a convenient time. The existing course also includes a multiple-choice assessment and unlimited exam retakes.

The course covers what bullying is, counterproductive behaviour, psychological contracts, organisational justice and climate, workplace bullying, its impact, unacceptable behaviours, employer and manager responsibilities, individual actions, recording concerns, mediation, formal and legal action, cyberbullying and witnessing bullying.

Yes. Workplace bullying and unacceptable behaviour can involve people outside the immediate workforce. The Caredemy course specifically includes bullying by a patient, patient relative or third party. This is particularly relevant to healthcare and social care workers who may interact with patients, service users, relatives and members of the public.

After successfully completing the online multiple-choice assessment, learners receive a CPD-accredited Bullying & Harassment in the Workplace certificate. The existing course requires a minimum score of 80%, with unlimited retakes available, and the certificate can be downloaded from the course portal.

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UK Regulations And Guidance

Useful References:

• Equality Act 2010
• Worker Protection (Amendment of Equality Act 2010) Act 2023
• Acas – Bullying at Work

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