Good Governance in Care Course (Level 4)

Good Governance in Care Course (Level 4) – Online Course

Course overview
This online course introduces the principles of good governance in health and social care, explaining how effective leadership, accountability and organisational systems contribute to safe, high-quality services. Learners explore quality assurance, risk management, policies and procedures, audits, record keeping, communication and continuous improvement. The course also covers Regulation 17 and the role of the Care Quality Commission (CQC) in overseeing care standards.

Please note: This Level 4 course provides knowledge-based training in good governance within care settings. It does not replace role-specific training, professional guidance or any additional training required by an employer.

What the course covers
• Introduction to good governance in care
• Understanding Regulation 17
• The role of the Care Quality Commission (CQC)
• Governance requirements under Regulation 17
• Systems and processes for maintaining standards
• Conducting regular audits
• Effective communication and sharing information
• Seeking input and feedback
• Risk assessment and management
• Maintaining accurate service user records
• Maintaining staff records
• Establishing effective systems to support quality and improvement

Who is it for?
This course is suitable for registered managers, deputy managers, team leaders, supervisors, care coordinators, quality assurance leads, healthcare professionals and support staff working in health and social care. It is particularly relevant to those involved in compliance, audits, risk management, record keeping, monitoring service standards and supporting inspections across care homes, domiciliary care, supported living and healthcare services.

Practical benefits
• Develop an understanding of good governance principles in care
• Recognise how effective systems support safe and high-quality services
• Understand the importance of accountability and risk management
• Build awareness of quality assurance and auditing processes
• Recognise how accurate records and feedback support service improvement
• Understand the connection between governance arrangements and CQC expectations
• Support consistent, person-centred care and continuous improvement

What learners will be able to do
By the end of the course, learners will be able to:
• Explain the key principles of good governance in care
• Describe the purpose of Regulation 17
• Recognise the importance of effective systems, processes and accountability
• Identify how audits and risk assessments support quality assurance
• Understand the role of accurate records and information sharing
• Recognise how feedback can inform service improvement
• Understand individual responsibilities and role boundaries
• Identify when concerns should be reported or escalated

Is this training a legal requirement?
This specific online course is not itself legally mandatory. However, Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 requires relevant providers in England to establish and operate effective systems and processes to assess, monitor and improve the quality and safety of their services. Good governance training can help staff understand their responsibilities and support organisational compliance, but it does not replace the provider’s legal duties.

Assessment and certificate
The course is delivered online and takes approximately 1 hour to complete. Learners complete an online multiple-choice assessment and receive an instant digital CPD-accredited certificate after successful completion.