Managing Patient Deaths: Compliance & Management – Level 3 Course

Managing Patient Deaths: Compliance and Management – Level 3 – Online Course

Course overview
This online course explores the processes involved in reviewing patient deaths, investigating safety concerns and using findings to improve healthcare services. Learners examine case record reviews, investigation methods, root cause analysis, action planning and mortality governance. The course also covers quality improvement approaches, patient safety initiatives and communication with families and carers. It takes 3 hours to complete and is worth 3 CPD points.

Please note: This is an advanced Level 3 course covering compliance, investigation and management in the context of patient deaths. It does not replace any practical, regulated or role-specific training an employer may require.

What the course covers
• Key terminology relating to the management of patient deaths
• Case record reviews and their purpose
• Identifying cases for review and understanding who undertakes reviews
• Review methodologies and subsequent actions
• Investigations and the process of carrying them out
• Principles for conducting investigations
• Contributory factors and root cause analysis
• Recording investigation findings and avoiding common reporting errors
• Recommendations, improvement measures and action plans
• Goal setting and techniques for supporting improvement
• Communicating findings and information to families and carers
• Legal information relating to the subject
• Quality improvement and safety in healthcare
• Identifying and implementing changes
• The Plan–Do–Study–Act (PDSA) cycle
• Learning from incidents through a systems-based approach
• Patient Safety Collaboratives and the role of trust boards
• The role of non-executive directors
• Mortality governance and policies for learning from deaths

Who is it for?
This course is intended for healthcare professionals involved in patient care, end-of-life services, patient safety reviews or the management of patient deaths. It may be suitable for:
• Registered nurses, palliative care nurses and intensive care nurses
• Doctors, consultants and other medical professionals
• Care home managers and relevant care home staff
• Hospice and palliative care staff
• Social workers supporting patients and families
• Healthcare professionals working in hospitals and community care services
• Staff involved in case reviews, investigations or quality improvement
• Learners undertaking refresher training, induction, awareness training or further knowledge development

Practical benefits
• Develop understanding of case record reviews and investigation processes
• Recognise how contributory factors can inform patient safety improvements
• Understand the importance of accurate documentation and clear reporting
• Explore how recommendations can be translated into action plans
• Build awareness of quality improvement methods and the PDSA cycle
• Understand the role of governance and organisational policies in learning from deaths
• Recognise the importance of keeping families and carers informed
• Gain a free CPD-accredited course certificate after successfully completing the online quiz

What learners will be able to do
• Explain key concepts associated with compliance and management in relation to patient deaths
• Describe the purpose of case record reviews
• Identify considerations involved in selecting cases for review
• Understand the stages and methods used in investigations
• Recognise how contributory factors and root cause analysis support learning
• Understand the importance of documenting findings and making recommendations
• Describe how action plans and improvement measures can support safer practice
• Explain the purpose of quality improvement approaches, including the PDSA cycle
• Recognise the contribution of governance structures and organisational policies
• Understand the importance of communicating relevant information to families and carers

Is this training a legal requirement?
The course content includes legal information relating to the management of patient deaths, as well as investigations, documentation, reporting and compliance. However, the supplied course information does not identify specific legislation or establish that this particular training course is a legal requirement. Employers should determine any training requirements relevant to their organisation and staff roles.

Assessment and certificate
Learners complete an online quiz at the end of the course. Successful completion earns a free CPD-accredited Managing Patient Deaths: Compliance and Management – Level 3 course certificate, which can be downloaded or printed. Unlimited assessment retakes are available. The course takes approximately 3 hours to complete.