Conflict Resolution: An Introduction Level 1 Course

Conflict Resolution: An Introduction – Online Course

Course overview
This online course gives learners a practical introduction to conflict resolution. It helps them understand the subject, recognise its relevance in the workplace and apply good practice within their own role. The content has a health and social care focus, covering types of assault, examples of conflict and how staff can be protected. The course takes approximately one hour, carries 1 CPD point and is CPD accredited.

Please note: This is an introductory, Level 1 course that provides awareness and knowledge of conflict resolution. It does not replace any practical, regulated or role-specific training an employer may require.

What the course covers
• Types of assault
• Examples of conflict
• Protecting staff, including who is at risk
• Training on conflict resolution
• Tackling violence
• Protecting staff from conflict
• NHS Protect
• Withholding treatment

Who is it for?
The course suits anyone who needs conflict resolution training as part of their role, whether for induction, awareness, knowledge enhancement or refresher training. It is relevant to a broad range of roles in health and social care, including:
• Nurses and nursing assistants
• Doctors and medical practitioners
• Social workers
• Care assistants and support workers
• Mental health professionals
• Managers and team leaders
• Administrative and reception staff
• Pharmacists and pharmacy technicians
• Paramedics and other emergency service workers
• Dietitians, nutritionists, physiotherapists and occupational therapists
• Human resources personnel

Practical benefits
• Build a clear understanding of conflict resolution principles and terminology
• Recognise situations where conflict may arise in care settings
• Understand how staff can be protected from conflict and violence
• Understand your own responsibilities and role boundaries
• Know when advice, reporting or escalation is needed
• Provide evidence of understanding for staff induction
• Gain a free CPD-accredited certificate for professional development

What learners will be able to do
• Explain the core principles and terminology of conflict resolution
• Recognise why the subject matters in day-to-day practice
• Identify common risks, concerns and situations relevant to the topic
• Understand individual responsibilities and role boundaries
• Apply good-practice principles in workplace situations
• Communicate effectively with relevant people when issues arise
• Recognise when advice, reporting or escalation is required
• Use the learning to support safer, more consistent practice

Assessment and certificate
Learners complete a quiz at the end of the course. After passing, they receive a CPD-accredited certificate instantly, which they can download or print at home for free. A hard copy can also be requested for delivery to a home or work address. Unlimited retakes are available for learners who want to improve their grade. The course is allocated immediately after purchase. For organisations buying for others, a complimentary learner management system shows course progress, quiz results and certification, and a compliance matrix supports audits and inspections.