Receiving and Acting on Complaints In Care Course (Level 4)
Original price was: £30.00.£15.00Current price is: £15.00. + VATThis one-hour online course helps care staff understand how to receive, record, handle and respond to complaints, with a focus on CQC Regulation 16. It covers accessible and effective complaints systems, appropriate action, complaint monitoring and the role of the CQC. Suitable for induction and refresher training, it ends with an online multiple-choice test and an instant CPD-accredited digital certificate.