Customer Service

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service

Learning Outcomes:

• The benefits of excellent customer service
• Deliver excellent customer service
• Handle complaints with care
• Recognise & adapt to customer behaviour styles
• Manage customer satisfaction levels