Customer Service

This one-hour online Customer Service course covers customer needs, communication, empathy, service quality, customer feedback and techniques for handling difficult interactions. Suitable for frontline staff, managers, sales professionals, receptionists, hospitality teams, public sector employees and others in customer-facing roles, it helps learners develop a customer-focused approach and understand effective service practices. The course includes an online quiz, one CPD point and a CPD-accredited digital certificate on successful completion.