Showing all 5 results

  • Sale! Complaints Handling Training Course

    Complaints Handling course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    In this Complaints Handling course, we’ll be looking at how to achieve good customer service responding to any complaints, the complaints handling process, and how to identify incidents and errors.

    • Agreed Ways of Working: Complaints and Incidents
    • Complaints and how to respond
    • Complaints handling process
    • Formal complaints
    • Recognising incidents, errors and near misses
    • Module summary

    You will learn the following:

    • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
    • Describe who to ask for advice and support in handling comments and complaints;
    • Explain the importance of learning from comments and complaints to improve the quality of service;
    • Describe how to recognise adverse events, incidents, errors and near misses;
    • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses.
    • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
  • Sale! Dental Nurses and Technicians Online Training

    Dental Nurses & Technicians Online Mandatory Training Bundle (12 Courses)

    Original price was: £113.64.Current price is: £27.00. £32.40 Inc VAT

    HL Online Training is one of the leading training providers offering CPD Accredited and Certificated online training courses. These courses are aligned with the Skills for Health’s UK Core Skills Training Framework (CSTF), the Care Quality Commission (CQC) recommendations and include the latest NHS, government, and expert guidelines.

    A nationally recognised certificate is awarded upon completion. You can review or retake a module at no additional cost.

    This course is for the following:

    • Dental nurses working for the NHS
    • Dental nurses working in the private sector
    • Locum dental nurses
    • Agency Dental Nurses
    • Dental Technicians
    • Non-clinical dental practice staff you can select the appropriate courses for your role)

    Statutory & Mandatory UK core skills training framework (CSTF) Courses:

    • Conflict Resolution (Primary Care)
    • Equality, Diversity & Human Rights (Primary Care)
    • Fire Safety (Primary Care)
    • Infection Prevention & Control: Clinical (Primary Care)
    • Infection Prevention & Control: Non-clinical (Primary Care)
    • Health, Safety & Welfare (Primary Care)
    • Information Governance
    • Moving & Handling (Primary Care)
    • Patient Moving & Handling (Primary Care)
    • Safeguarding Adults Level 1
    • Safeguarding Children Level 1
    • Safeguarding Children Level 2
  • Sale! Dentists and Orthodontists Training Course

    Dentists & Orthodontists Online Mandatory Training Bundle (12 Courses)

    Original price was: £113.64.Current price is: £27.00. £32.40 Inc VAT

    HL Online Training is one of the leading training providers offering CPD Accredited and Certificated online training courses. These courses are aligned with the Skills for Health’s UK Core Skills Training Framework (CSTF), the Care Quality Commission (CQC) recommendations and include the latest NHS, government, and expert guidelines.

    A nationally recognised certificate is awarded upon completion. You can review or retake a module at no additional cost.

    This course is for the following:

    • Dentists
    • Orthodontists
    • Dental nurses
    • Dental Technicians
    • Dental practice staff (Non-Clinical)

    Statutory & Mandatory UK core skills training framework (CSTF) Courses:

    • Conflict Resolution (Primary Care)
    • Equality, Diversity & Human Rights (Primary Care)
    • Fire Safety (Primary Care)
    • Infection Prevention & Control: Clinical (Primary Care)
    • Infection Prevention & Control: Non-clinical (Primary Care)
    • Health, Safety & Welfare (Primary Care)
    • Information Governance
    • Moving & Handling (Primary Care)
    • Patient Moving & Handling (Primary Care)
    • Safeguarding Adults Level 1
    • Safeguarding Children Level 1
    • Safeguarding Children Level 2

  • Sale! Management in Preventing Radicalisation

    Preventing Radicalisation (NHS & Health & Social Care) course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    This course has been specifically designed to help learners identify indicators of radicalisation, along with providing familiarisation of strategies designed to prevent radicalisation.

    What Is Radicalisation?

    Radicalisation is defined as the process by which people come to support terrorism and extremism and, in some cases, to then participate in terrorist groups. Radicalisation has far reaching implications and can cross socio-economic groups.

    Radicalisation can happen for a variety of ideologies including anti-globalisation, environmentalism and animal rights activism.

    This module will help you learn effective management in Preventing Radicalisation.

  • Sale! Stress Awareness Online Tarining Course

    Stress Awareness course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    This course is designed to give you an overview of stress awareness at work. The module explains what stress is and how it is expressed physically and psychologically.

    We identify potential causes of stress to yourself and to colleagues, explain how to minimise feelings of stress before it becomes a serious problem and offer some short-term coping strategies for dealing with stress as well as longer-term solutions.

    Introduction and Overview:                                                                                                                              In section one, you will learn what stress is, how it can work for or against you and your potential responses to stress.

    Stress in the Workplace:
    In section two, we introduce you to work-related stress, demonstrating how to spot problems and showing how stress can be both good or bad.

    Risk Factors for Work-Related Stress:
    In section three, we look at different risk factors relating to Work-Related Stress and how to minimise them.

    Dealing with Stress:
    In section four, you will go through some scenarios aimed to help you understand how best to cope with stress.

    Email stress:
    In section five, we will look at email as a source of stress and we offer some tips on good practice when writing emails.

    Resources:
    In section six we offer some links to further information on dealing with work-related stress.