Managing Patient Deaths: Communication & Empathy – Level 2 Course

Description

Course details

Managing Patient Deaths: Communication and Empathy Level 2 Online Training Overview

This course provides a practical introduction to Managing Patient Deaths: Communication & Empathy – Level 2, helping learners understand the subject, recognise its workplace relevance and apply appropriate good practice within their role.

Duration: 2 Hours     CPD Points: 2

What You will learn

Managing Patient Deaths: Communication and Empathy Level 2 Learning Objectives

By the end of this course, learners will be able to:

• Explain the core principles and terminology associated with Managing Patient Deaths: Communication & Empathy – Level 2
• Recognise why the subject matters in day-to-day practice
• Identify common risks, concerns or situations relevant to the topic
• Understand individual responsibilities and role boundaries
• Apply appropriate good-practice principles in workplace situations
• Communicate effectively with relevant people when issues arise
• Recognise when advice, reporting or escalation is required
• Use the learning to support safer, more consistent practice

Lessons

Course Content

Unit 1
Unit 1

• Managing Patient Deaths Level 2 – Course Introduction
• Offering Condolences
• Saying Sorry
• A Meaningful Apology
• Duty of Candour Copy
• Duty of Candour in Practice
• Keeping Carers and Family Informed
• Communication
• Engaging Specialists
• Support for Staff Members
• Empathy Museum
• Chronology of Tasks

On successful completion of the quiz, you will be awarded a CPD accredited Managing Patient Deaths: Communication & Empathy – Level 2 Course free course certificate.

Who is this for?

Who is this Managing Patient Deaths: Communication and Empathy Level 2 training for?

This online course has been written at an introductory level 2 for intermediate levels that fit the criteria to take training as part of their role. 

This includes:

• Refresher training
• Inductions
• Awareness
• Knowledge enhancement

Managing Patient Deaths: Communication & Empathy – Level 2 Training: Who is it for?

The Managing Patient Deaths: Communication & Empathy – Level 2 Course is designed for healthcare professionals in the UK who are involved in providing care and support to patients and families during the sensitive and emotional process of patient deaths. This course is essential for professionals working in healthcare settings such as hospitals, hospices, care homes, palliative care services, and community care providers.

Who should attend the Managing Patient Deaths: Communication & Empathy – Level 2 Course:

1. Nurses: Registered nurses, healthcare assistants, and nursing professionals involved in caring for patients at the end of life and supporting families through the death of a loved one.

2. Healthcare Assistants: Caregivers and support staff working closely with patients and families during the end-of-life process, offering emotional support and practical assistance.

3. Social Workers: Social workers providing counseling and support services to patients and families dealing with loss and grief following the death of a patient.

4. Chaplains and Spiritual Care Providers: Religious and spiritual care professionals offering emotional and spiritual support to patients and families during the end-of-life journey.

5. Counsellors and Therapists: Mental health professionals specializing in grief counseling and therapy, providing emotional support to individuals coping with loss.

Key Benefits of the Managing Patient Deaths: Communication & Empathy – Level 2 Course:

• Communication Skills Development: Enhance communication skills to effectively discuss end-of-life care options, support families through the process, and convey empathy and compassion during difficult conversations.

• Empathy Training: Learn techniques for fostering empathy and understanding when interacting with patients and families facing loss, helping them feel heard and supported in their grief.

• Cultural Competence: Understand the significance of cultural competency in providing sensitive care to patients and families from diverse backgrounds, respecting their beliefs and customs related to death and dying.

• Supportive Care Strategies: Acquire practical strategies for providing emotional support and practical assistance to patients and families during the end-of-life journey, ensuring their needs are met with compassion and sensitivity.

• Self-Care and Resilience: Develop self-care techniques and resilience-building strategies to cope with the emotional demands of caring for patients at the end of life and supporting families through the grieving process.

The Managing Patient Deaths: Communication & Empathy – Level 2 Course is designed to equip healthcare professionals with the essential communication skills, empathy, and compassionate care strategies needed to support patients and families during the challenging and emotional process of patient deaths, promoting dignity, comfort, and understanding throughout the end-of-life journey.

Managing Patient Deaths: Communication & Empathy – Level 2 FAQ

Managing Patient Deaths: Communication & Empathy – Level 2 Frequently Asked Questions

When will I receive my Managing Patient Deaths: Communication & Empathy – Level 2 course?

Your course is instantly allocated to you upon completion of your purchase.

Is the Managing Patient Deaths: Communication & Empathy – Level 2 course CPD accredited?

Yes, the Managing Patient Deaths: Communication & Empathy – Level 2 course has been assessed and awarded a CPD accreditation by the CPD standards office.

Do I receive a Managing Patient Deaths: Communication & Empathy – Level 2 certificate

Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited Managing Patient Deaths: Communication & Empathy – Level 2 course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.

Can I retake the Managing Patient Deaths: Communication & Empathy – Level 2 course to improve my grade?

Yes, the Managing Patient Deaths: Communication & Empathy – Level 2 course comes complete with unlimited exam retakes

Is this Managing Patient Deaths: Communication & Empathy – Level 2 course ideal for refresher training, induction or to improve your knowledge?

Yes, the Managing Patient Deaths: Communication & Empathy – Level 2 course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.

Can I purchase this Managing Patient Deaths: Communication & Empathy – Level 2 course for other persons than myself?

We offer a complimentary learner management system to view the learner’s course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections. 

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