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This course provides a practical introduction to Person-Centred Approaches Step 1, helping learners understand the subject, recognise its workplace relevance and apply appropriate good practice within their role.

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Person-Centred Approaches Step 1 Course Summary

Course Name: Person-Centred Approaches Step 1 Course
Duration: 2.5 hours
Delivery: Online Training Course
Certificate Included: Instant Digital Certificate
Accreditation: CPD Accredited
Suitable For: Healthcare, social care, community, voluntary, education and other workplace professionals
Assessment: Online Multiple Choice Test
Access: Instant Access, with 12-month course access

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What is Person-Centred Approaches Step 1 training?

Person-Centred Approaches Step 1 training provides an introductory framework for understanding and applying person-centred behaviours, skills and knowledge in the workplace.

The course explores what person-centred practice means, why it matters and how a worker’s own values, beliefs, assumptions and biases can influence interactions with the people they support. Learners also develop practical communication skills, including active listening, appropriate questioning, empathy and signposting.

The training progresses to challenging conversations, providing support, advocacy, co-production and measuring person-centred outcomes. These skills can help staff involve people more effectively in decisions, understand what matters to them and contribute to service improvement.

This approach reflects the wider UK emphasis on personalised care, individual choice, wellbeing and involvement in care and support planning. The Care Act statutory guidance places people’s needs and goals at the centre of care and support, while CQC Regulation 9 requires regulated providers to deliver care and treatment that is appropriate, meets people’s needs and reflects their preferences.

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Who Is This Course For?

Person-Centred Approaches Step 1 is an introductory Level 1 course suitable for staff undertaking induction, refresher training, awareness training or knowledge enhancement. It is particularly relevant to care assistants, support workers, healthcare assistants, nurses, allied health professionals, social workers, mental health practitioners, community and voluntary sector workers, family support workers, teachers, trainers, healthcare managers and social care leaders.

It can be useful across care homes, domiciliary care, community services, healthcare environments, mental health services, voluntary organisations and other workplaces where staff interact with people who require support

Key Benefits

✓ Recognise how personal values, assumptions and bias can affect person-centred practice
✓ Apply practical communication techniques when gathering information and building relationships
✓ Use active listening, empathy and appropriate questioning in workplace conversations
✓ Respond more effectively when discussing challenging subjects or providing support
✓ Understand the role of advocacy and co-production in involving people in decisions
✓ Use person-centred outcomes and feedback to identify opportunities for service improvement

Course Modules

Module 1


Module 2


Module 3

• Person-Centred Approaches Step 1 – Course Introduction

• What is a Person-Centred Approach?

• Importance of a Person-Centred Approach

• Benefits of a Person-Centred Approach

• Knowledge and Activities of a Person-Centred Approach

• Values

• Values and Personal Bias

• Values and Growth Mindset

• Person-Centred Approaches Framework

• When You Do Not Apply Your Values

• Importance of Good Communication

• Impact for People

• Environmental Awareness

• Non-Verbal Body Language

• Active Listening

• Different Types of Questions

• Empathy

• Key Terms

• Ask Before Advising

• Signposting

• Conversations About Challenging Subjects

• Providing Support

• Advocacy Support

• Co-Production

• Measuring Person-Centred Outcomes

• Opportunities to Improve Service

• Person-Centred Approaches Step 1 – Course Introduction

• What is a Person-Centred Approach?

• Importance of a Person-Centred Approach

• Benefits of a Person-Centred Approach

• Knowledge and Activities of a Person-Centred Approach

• Values

• Values and Personal Bias

• Values and Growth Mindset

• Person-Centred Approaches Framework

• When You Do Not Apply Your Values

• Importance of Good Communication

• Impact for People

• Environmental Awareness

• Non-Verbal Body Language

• Active Listening

• Different Types of Questions

• Empathy

• Key Terms

• Ask Before Advising

• Signposting

• Conversations About Challenging Subjects

• Providing Support

• Advocacy Support

• Co-Production

• Measuring Person-Centred Outcomes

• Opportunities to Improve Service

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Learning Outcomes

By the end of this course, learners will be able to:

• Explain the core principles and terminology associated with Person-Centred Approaches Step 1
• Recognise why the subject matters in day-to-day practice
• Identify common risks, concerns or situations relevant to the topic
• Understand individual responsibilities and role boundaries
• Apply appropriate good-practice principles in workplace situations
• Communicate effectively with relevant people when issues arise
• Recognise when advice, reporting or escalation is required
• Use the learning to support safer, more consistent practice

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What Our Learners Say?

“The course was easy to use and very informative.”

Popoola A

Care Support Worker

“It helped me understand how to better support the person I care for.”

Noushad M

Support Worker

“The course was informative and useful for my daily work.”

Gheorghe S.

Care Assistant

[cd_product_rating]/5 from [cd_product_review_count]+ learners

Why Is Person-Centred Approaches Step 1 training important?

Person-centred practice helps staff provide support that respects an individual’s needs, preferences, values and choices rather than relying on a one-size-fits-all approach.

In health and social care, this can support dignity, independence, communication, involvement and better experiences for people receiving care or support. It also helps staff recognise how personal assumptions or bias may affect professional interactions.

For regulated health and social care services, CQC Regulation 9 requires care and treatment to be appropriate, meet people’s needs and reflect their preferences. Providers are also expected to involve people in assessment, planning and decisions and make reasonable adjustments where necessary.

Developing practical person-centred communication and co-production skills therefore supports professional competence, service quality and workplace expectations.

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Is Person-Centred Approaches Step 1 training a legal requirement in the UK?

There is no general UK law requiring every worker to complete a course specifically called Person-Centred Approaches Step 1. However, person-centred practice is an important requirement and expectation within regulated health and social care.

CQC Regulation 9 requires regulated providers to ensure care and treatment is appropriate, meets people’s needs and reflects their preferences. It also requires appropriate involvement in care decisions and reasonable adjustments.

The Care Act 2014 and its statutory guidance place wellbeing, individual needs, goals, choice and control at the centre of adult care and support.

Employers should therefore identify appropriate training through their organisational training needs, role requirements, policies, competency frameworks and regulatory expectations. Completing this course can provide evidence of relevant learning, but it does not by itself demonstrate practical competence in every aspect of person-centred care.

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Person-Centred Approaches Step 1 training FAQ?

Person-Centred Approaches Step 1 training is an introductory course covering the values, behaviours, communication skills and knowledge needed to work in a person-centred way. It covers personal values and bias, communication, active listening, empathy, challenging conversations, advocacy, co-production and measuring person-centred outcomes.

The course is suitable for healthcare and social care professionals, including care assistants, support workers, healthcare assistants, nurses, allied health professionals and social workers. It can also benefit community and voluntary sector workers, family support workers, educators, trainers, managers and other staff whose roles involve supporting or working with people.

No, there is no general legal requirement for every worker to complete this specific course. However, person-centred care is supported by UK legislation and regulatory requirements. CQC Regulation 9 requires regulated providers to ensure care and treatment meets people’s needs and reflects their preferences.

You will learn how person-centred approaches work in practice, how personal values and bias can influence interactions, and how to use communication techniques such as active listening, empathy and appropriate questioning. The course also covers challenging conversations, advocacy, co-production, person-centred outcomes and service improvement.

The published course duration is approximately 2.5 hours. It is completed online and can be studied at the learner’s own pace. The course provides instant access following purchase and includes 12-month access.

Yes. Learners who successfully complete the online quiz receive a CPD-accredited digital certificate that can be downloaded or printed. The course also includes exam retakes, allowing learners to retake the assessment if required.

Person-centred approaches can be applied when communicating with people, gathering information, discussing choices, providing support and involving individuals in decisions. Staff can use active listening, empathy, appropriate questions and advocacy support to understand what matters to the individual and contribute to personalised outcomes.

Person-centred training can help staff understand behaviours and communication practices that support personalised care. CQC Regulation 9 requires regulated providers to involve people in assessment and care decisions and ensure care reflects their needs and preferences. Training can support staff knowledge, although organisations remain responsible for ensuring appropriate competence and practice.

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UK Regulations And Guidance

Useful References:

• Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 – Regulation 9: Person-centred care
• Care Act 2014 – Care and Support Statutory Guidance
• Reasonable adjustments: a legal duty – Equality Act 2010

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