Conflict Resolution in Primary Care Course

OVERVIEW

Conflict Resolution in Primary Care Course Online Training Overview

This course provides a practical introduction to Conflict Resolution in Primary Care, helping learners understand the subject, recognise its workplace relevance and apply appropriate good practice within their role.

Duration: 1.5 Hour     CPD Points: 2

What You will learn?

Conflict Resolution in Primary Care Course Learning Objectives

By the end of this course, learners will be able to:

• Explain the core principles and terminology associated with Conflict Resolution in Primary Care
• Recognise why the subject matters in day-to-day practice
• Identify common risks, concerns or situations relevant to the topic
• Understand individual responsibilities and role boundaries
• Apply appropriate good-practice principles in workplace situations
• Communicate effectively with relevant people when issues arise
• Recognise when advice, reporting or escalation is required
• Use the learning to support safer, more consistent practice

On successful completion of the quiz, you will be awarded a CPD accredited Conflict Resolution in Primary Care free course certificate.

Lessons

Course Content

Unit 1
Unit 2
Unit 3
Unit 1

• Conflict Resolution in Primary Care – Course Introduction
• Introduction
• Type of Assault
• Example of Conflict
• Protecting Staff
• Who is at Risk?
• Training
• tackling Violence
• Protecting Staff From Conflict
• NHS Protect
• Withholding Treatment

Unit 2

• Warning Signs
• Stages of Anger
• Causes of Conflict
• Long-Term and Temporary Factors
• Distance
• Organisational Factors
• Cultural Diversity
• Communication Breakdown
• Contributing Factors
• Common Responses
• Strategies 

Unit 3

• Impact Factors
• Strategies for Communicating
• The Way You Use Words
• Using Empathy
• Body Language
• Using Distance as a Strategy
• Active Listening
• Question with Care
• Reasonable Force
• Withholdind Treatment
• Reporting Incidents
• Post-Incident Effects
• Types of Support
• Know What Support is Available
• Debriefing Meetings
• Changes Made
• How Debriefing Helps

On successful completion of the quiz, you will be awarded a CPD accredited Conflict Resolution free course certificate.

Who is this for?

Who is this Conflict Resolution in Primary Care training course for?

This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes

• Refresher training
• Inductions
• Awareness
• Knowledge enhancement

Conflict Resolution in Primary Care Training: Who Is It For?

The Conflict Resolution in Primary Care Training Course in the UK is tailored to professionals working in primary care settings, equipping them with the essential skills and strategies needed to effectively manage and resolve conflicts that may arise in their day-to-day interactions with patients, colleagues, and other stakeholders. This course is particularly beneficial for a wide range of professionals working in primary care, including:

• General Practitioners (GPs): Physicians who provide primary medical care and are often at the forefront of patient interactions, where conflicts may arise due to various reasons such as diagnosis, treatment plans, and patient expectations.

• Practice Managers: Professionals responsible for the smooth operation of primary care facilities, who often encounter conflicts related to staff management, patient complaints, and operational issues, and require effective conflict resolution skills to maintain a harmonious work environment.

• Nurses and Healthcare Assistants: Frontline clinical staff members who engage with patients on a daily basis and may face conflicts related to patient care, communication, and treatment adherence, making conflict resolution skills essential for maintaining positive patient relationships.

• Reception and Administrative Staff: Individuals responsible for managing appointments, patient queries, and administrative tasks, who may encounter conflicts arising from scheduling issues, communication challenges, and patient dissatisfaction, necessitating effective conflict resolution abilities.

• Community Pharmacists: Professionals involved in dispensing medications, providing health advice, and supporting patients in managing their medications, who may face conflicts related to prescription errors, patient concerns, and communication breakdowns, highlighting the need for conflict resolution skills.

• Social Workers and Care Coordinators: Professionals involved in supporting vulnerable populations and coordinating care services, who may encounter conflicts related to complex family dynamics, care plans, and resource allocation, making conflict resolution vital in their roles.

Participants engaging in the Conflict Resolution in Primary Care Training Course will undergo comprehensive training in various aspects of conflict resolution, including de-escalation techniques, active listening, negotiation skills, and strategies for addressing different types of conflicts encountered in primary care settings. The course may cover topics such as understanding conflict triggers, effective communication in conflict situations, maintaining professionalism during disputes, and approaches for achieving mutually acceptable resolutions.

Upon completion of this course, participants will possess the necessary skills and knowledge to proactively identify, manage, and resolve conflicts that may arise in their primary care roles. They will be equipped to navigate challenging interactions with patients, colleagues, and other stakeholders, contributing to a positive and supportive care environment.

In summary, the Conflict Resolution in Primary Care Training Course is designed for general practitioners, practice managers, nurses, healthcare assistants, reception and administrative staff, community pharmacists, and social workers in the UK. By participating in this course, healthcare professionals demonstrate their commitment to fostering constructive relationships, mitigating conflicts, and maintaining a professional and supportive environment within primary care settings.

Conflict Resolution in Primary Care FAQ

Conflict Resolution in Primary Care Frequently Asked Questions

When will I receive my Conflict Resolution in Primary Care course?

Your course is instantly allocated to you upon completion of your purchase.

Is the Conflict Resolution in Primary Care course CPD accredited?

Yes, the Conflict Resolution in Primary Care course has been assessed and awarded a CPD accreditation by the CPD standards office.

Do I receive a Conflict Resolution in Primary Care certificate

Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited Conflict Resolution in Primary Care course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.

Can I retake the Conflict Resolution in Primary Care course to improve my grade?

Yes, the Conflict Resolution in Primary Care course comes complete with unlimited exam retakes

Is this Conflict Resolution in Primary Care course ideal for refresher training, induction or to improve your knowledge?

Yes, the Conflict Resolution in Primary Care course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.

Can I purchase this Conflict Resolution in Primary Care course for other persons than myself?

We offer a complimentary learner management system to view the learner’s course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections. 

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