Safeguarding Service Users from Abuse & Improper Treatment Course

Safeguarding Service Users from Abuse & Improper Treatment Course – Online Course

Course overview
This online course introduces the principles and responsibilities involved in protecting people receiving health and social care from abuse, neglect and improper treatment. Learners explore Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including safeguarding procedures, professional responsibilities, discrimination, restraint, deprivation of liberty and the importance of dignity and person-centred care.

Please note: This course provides knowledge-based safeguarding training for workplace awareness and development. It does not replace role-specific safeguarding training, practical instruction or local reporting procedures required by an employer.

What the course covers
• Introduction to safeguarding service users from abuse and improper treatment
• Understanding Regulation 13 and provider responsibilities
• Safeguarding systems and processes
• Training, education and staff responsibilities
• Actions to take following suspected or identified abuse
• Recognising and addressing discrimination
• Understanding restraint and its appropriate use
• Preventing degrading treatment
• Meeting individual needs and promoting dignity
• Understanding deprivation of liberty

Who is it for?
This course is suitable for healthcare professionals, nurses, healthcare assistants, care workers, domiciliary carers, residential care staff, social care practitioners, support workers, volunteers, agency and bank staff, supervisors, managers and safeguarding leads. It is appropriate for people working with adults or children receiving health or social care and can support induction, refresher training and continuing professional development.

Practical benefits
• Develop awareness of safeguarding responsibilities and Regulation 13
• Recognise potential abuse, neglect and improper treatment
• Understand appropriate reporting and escalation procedures
• Promote dignity, respect, equality and person-centred care
• Understand the importance of effective safeguarding systems
• Recognise concerns relating to restraint and deprivation of liberty
• Support safer working practices and a positive safeguarding culture

What learners will be able to do
By the end of the course, learners will be able to:
• Explain the main principles of safeguarding service users
• Recognise common signs and indicators of abuse or neglect
• Identify potential safeguarding risks and concerns
• Understand their responsibilities and role boundaries
• Describe appropriate steps to take when a safeguarding concern arises
• Understand the importance of accurate, objective recording
• Follow relevant reporting and escalation procedures
• Recognise the importance of dignity, equality and person-centred care

Is this training a legal requirement?
Legislation does not require all staff to complete this specific course by name. However, Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 requires relevant providers in England to protect service users from abuse and improper treatment. Employers should ensure staff receive safeguarding training appropriate to their roles and understand how to recognise, prevent and report concerns. This course can support safeguarding awareness but does not replace an employer’s wider legal and professional responsibilities.

Assessment and certificate
The course takes approximately 1 hour to complete and is delivered online. Learners complete an online multiple-choice assessment and receive an instant digital CPD-accredited certificate after successful completion.