We pride ourselves in the service and support that we offer. Please check out our frequently asked questions (FAQ) as this may resolve a question you may have.

Search Frequently Asked Questions (FAQ)

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Business Accounts FAQ

We can send you a pdf of all our courses (we have over 100). Our pricing is available here https://www.hlonlinetraining.co.uk/pricing/

Yes, please send us your quote and we will look to match anything similar.

We can arrange for you to have your own logo on the portal and certificates, please contact us for further details

Please contact us https://www.hlonlinetraining.co.uk/contact-us/ and we will arrange this for you

You can pay via invoice or credit/debit card and offer a pay as you go or bulk purchase solution

  • Return to the Dashboard and going to the middle button the on the right marked Manage Learners. This will take you to a page which lists all your learners. It will state, the name, email address and when they last logged in.
  • Next to the box marked Assign, there is a button marked Learner Report. Click on the download button and an Excel Spreadsheet will appear which lists all the courses you have assign to the learner.
  • It will tell you whether they have opened the course, how far they are from completing the course, how many attempts they have taken to complete it, their percentage pass and whether their certificate it available.
  • To view/print, the learner’s certificates press the “Request Certificates” button.
Assign Courses
Once you have bought the course you wish your learner to complete, you need to assign the course to them.
To Assign CPD Courses
  • From the dashboard, select the top right button which says Manage Courses from the dashboard.
  • Find the name of the course, then click the Add/Remove learner button (Ensure there is a number of 1 or higher in the places left column, if it is 0 please refer to step 2 of adding a course.)
  • Find the learner you wish to complete this course and highlight them
  • Click on the button in the middle of the boxes which says Add, the name will then transfer into the box called Learners Assigned.
  • Click the blue button at the bottom of the page which says Save Changes. 
  • A Green box will appear at the top of the page saying that The Changes Have Been Made. An email will automatically be sent to your learner informing them that there is a course waiting for them to complete if set up via an email address.
 
Add Courses
Once you have added your learner you will want to purchase a course for them to complete.You need to go back to the Dashboard and click on the top left button marked ‘Add Courses’
Select courses individually from either the “CPD Online Courses” tab, or the Care Certificate from the “Packages” tab.
  • To purchase any of the individual units, view the page where the box says CPD Courses
  • Scroll down the list until you see the course you wish to purchase
  • Select the quantity and click Add to Basket,
  • Scroll down the page and click Place Order and continue to payment method.
Video Tutorial: How To Purchase Courses

Create A Learner

To add a Learner
  • Go to the middle left box on the white side of the page which says Create Learner.
  • Go down the page to where it says Create Individual Learner and enter in your learner’s first name, last name and email address (if a red box comes up informing you that this email address is already in use then see if the learner has an alternative email address to use)
  • If no email is entered an access code will be created, you will find this code from the manage learners page. Please send them the login page link and access code.
  •  At the bottom of the page tick the box which asks to confirm that you have read the policies and then click on the blue button that says Create Learner. A green box will appear at the top of the screen informing you that your learner has been added to your hierarchy.
Video Tutorial: How To Add A Learner
Adding a large number of learners
At the top of this page, there is a download tab where you can download a CSV file. Fill out this information, save the document, then click Upload CSV file and all your learners will be added.
You can access the training system here https://hlservices.psittacus-ble.co.uk/login
Should you have any issue logging in please reset your password or select “Create A New Password” from the login page and your details will be resent to you.
Video Tutorial: Logging In
I have drafted a guide on how to use our system. Please watch this training video overview. It is broken down into smaller sections below for your convenience.
You can access the training system here https://hlservices.psittacus-ble.co.uk/login
Should you have any issue logging in please reset your password or select “Create A New Password” from the login page and your details will be resent to you.
Video Tutorial: Logging In
If you have any issues with logging in or using the system then please contact the SUPPORT TEAM – you will see a red button on the bottom left-hand side of every page on the training system which is titled support.
For any sales enquiries please get in touch with me directly.
CREATE, ADD, ASSIGN
There are 3 steps to follow and they must be done in this order:
  • Step 1 Create the learner
  • Step 2 Add the courses
  • Step 3 Assign the courses
Step 1 – Create A Learner
To add a Learner
  • Go to the middle left box on the white side of the page which says Create Learner.
  • Go down the page to where it says Create Individual Learner and enter in your learner’s first name, last name and email address (if a red box comes up informing you that this email address is already in use then see if the learner has an alternative email address to use)
  • If no email is entered an access code will be created, you will find this code from the manage learners page. Please send them the login page link and access code.
  •  At the bottom of the page tick the box which asks to confirm that you have read the policies and then click on the blue button that says Create Learner. A green box will appear at the top of the screen informing you that your learner has been added to your hierarchy.
Video Tutorial: How To Add A Learner
Adding a large number of learners
At the top of this page, there is a download tab where you can download a CSV file. Fill out this information, save the document, then click Upload CSV file and all your learners will be added.
Step 2 – Add Courses
Once you have added your learner you will want to purchase a course for them to complete.You need to go back to the Dashboard and click on the top left button marked ‘Add Courses’
Select courses individually from either the “CPD Online Courses” tab, or the Care Certificate from the “Packages” tab.
  • To purchase any of the individual units, view the page where the box says CPD Courses
  • Scroll down the list until you see the course you wish to purchase
  • Select the quantity and click Add to Basket,
  • Scroll down the page and click Place Order and continue to payment method.
Video Tutorial: How To Purchase Courses
Step 3 – Assign Courses
Once you have bought the course you wish your learner to complete, you need to assign the course to them.
To Assign CPD Courses
  • From the dashboard, select the top right button which says Manage Courses from the dashboard.
  • Find the name of the course, then click the Add/Remove learner button (Ensure there is a number of 1 or higher in the places left column, if it is 0 please refer to step 2 of adding a course.)
  • Find the learner you wish to complete this course and highlight them
  • Click on the button in the middle of the boxes which says Add, the name will then transfer into the box called Learners Assigned.
  • Click the blue button at the bottom of the page which says Save Changes. 
  • A Green box will appear at the top of the page saying that The Changes Have Been Made. An email will automatically be sent to your learner informing them that there is a course waiting for them to complete if set up via an email address.
 
 
To Review Your Learners Progress and view or print certificates
  • Return to the Dashboard and going to the middle button the on the right marked Manage Learners. This will take you to a page which lists all your learners. It will state, the name, email address and when they last logged in.
  • Next to the box marked Assign, there is a button marked Learner Report. Click on the download button and an Excel Spreadsheet will appear which lists all the courses you have assign to the learner.
  • It will tell you whether they have opened the course, how far they are from completing the course, how many attempts they have taken to complete it, their percentage pass and whether their certificate it available.
  • To view/print, the learner’s certificates press the “Request Certificates” button.
ADVANCED TUTORIALS:
Please view the below videos to help you make the most out of the system
 
I hope this walk through has assisted you and that you continue to use it to enhance your learner’s training.
Please feel free to contact me for any further assistance.

All evidence of learning and certification will remain in our system for your future reference, easily keeping track of candidates.

An audit trail is easily accessible with training logs

A learner matrix is also available detailing dates of course access, progression, grade, amount of attempts and login times.

You have access to this saving you both time and paperwork.

We take pride in our customer service, offering dedicated Support via email (help@www.hlonlinetraining.co.uk, online messenger, and telephone (0203 770 2026)

 

  • Administrative access to your learner profiles
  • Option to set the pass rate and grading
  • Discretionary control for the number of resits on a course
  • Easily add your own company policies and procedures
  • Certification management with instant access to learner Certificates
  • Options for certificate download available to the learner or just the organisation
  • Records & Files kept indefinitely
  • Refresher reminders 12 weeks before the due date

Dedicated Support

We take pride in our customer service, offering dedicated Tutor Support via email, online messenger, and telephone.

Complete with Relevant Documentation

The courses come complete with both online “classroom” style training and downloadable documentation to aid the learning. A Certificate is available immediately upon completion.

Full Reporting

All evidence of learning and certification will remain in our system for your future reference. A learner matrix is also available. You have access to this saving you both time and paperwork.

Multi-Device Access

You are able to access training courses on a desktop, laptop, tablet or mobile device no fixed term contract.

We reduce the cost of delivering learning – no room hire, trainer or travel expenses

  • Reduces the cost of delivering learning – no room hire, trainer or travel expenses
  • Secure access 24 hours a day, 7 days a week
  • Ability to control pace of learning – progress at the learner’s own speed
  • Automatic course bookmarking allows learners to take a break and return to the learning at the point they left off
  • Learners are in control of their own learning which increases motivation, engagement, and retention of learners
  • Engaging interactive multimedia learning experience
  • Up to date industry standard content
  • A consistent message is given to all learners
  • Certificate of Completion with every CPD course, including evidence of Knowledge Assessment 
  • TQUK Accredited Regulated Qualifications available

We offer a discounted price structure from as low as 99p, please get in touch and we will assist in working out the most competitive way on how we can save you money on your training budget and help with compliance.

Yes, You can turn off the option for the learner to receive certificates, meaning only the business will have access to them.

All our courses are accredited by the CPD and are nationally recognised.

Once they have completed the assessment they will be awarded a free accredited certificate in PDF format which is immediately available to print.

You can turn off the option for the learner to receive certificates, meaning only the business will have access to them.

The certificate will display the CPD logo as proof of your knowledge and competencies gained from taking this course.

All evidence of learning and certification will remain on our system to peruse for your future reference.

No. To download, store, archive, rip or anything like this is illegal. We have sophisticated tracking software imbedded in our material to protect our interests.

A receipt is emailed to you upon purchase.

Don’t worry, we will raise an invoice that can be paid directly into the bank account, please contact us and we will arrange as appropriate.

We take pride in helping businesses to remain compliant, refresh training and obtain reporting. Our system will assist in keeping the house in order giving a solution to aid with compliance and training.

We welcome you to ask us for other clients we have helped and hear it first hand how other companies have benefited.

Each credit is per course per learner with the certificate and reporting modules stating the learner’s name and record of progression. This aids compliance and keeps reporting in one place, saving you both time and paperwork.

Example, you have 5 learners that need fire safety. You would purchase 5 fire safety courses and allocate 1 course individually to each of the 5 learners.

We are confident you will love what we offer and would be happy for you to see the system and the courses. Please get in touch and we will arrange a free training course for you.

Please let us know the following:

Your business name:

Business email address:

How many learners do you have?

We will give you full training and guide you on how to maximise the system and the courses for your business. The more you purchase, the greater the savings.

It is 1 credit per learner per course.

Example, you have 10 learners that need 5 courses each, you would need 50 credits. (10 learners x 5 courses = 50 credits).

These can be purchased on a pay as you go or bulk purchase, we leave you with the flexibility of choice.

A credit is for the allocation of 1 CPD course per learner. A credit does not expire. This is applicable to CPD courses, ebooks and video learning.

Once the credit is allocated the learner will have 12 months to action the course.

A credit does not cover a qualification or the care certificate package. These are purchased separately.

Prices start from 99p per user, or £1.49 per course. See our pricing page for more details.

A member of the team will help to see the best options to ensure a cost-effective plan is in place.

We do not charge any fee to use the LMS. It’s free to use.

The system lets you purchase what you need to when you need to. You can mix and match as suits

Yes, the system automatically emails you a reminder from 12 weeks before the refresher training is due. You have the function to turn these alerts off.

The matrix report covers full details including the dates of training. This can be downloaded and filtered as appropriate.

On occasion our emails may slip into your junk or spam folder, please check this in the first instance.

You can request a password reset here. Your details will be resent to you.

Alternatively please get in touch and we will be happy to resolve any questions you may have.

Setup can be actioned in 1 minute or less, at which time your login will be emailed to you and you will be ready to go. Remember help is on hand for any questions you may have.

The system has been built with the user in mind, making it friendly and easy to use! We offer full support and guides, help is at hand should you need it.

Get in touch with us on 0203 770 2026 or email vicky@www.hlonlinetraining.co.uk. We will help your business to work out the best solution to help you remain compliant, stay within your training budget and how the management system can reduce both paperwork and save time.

We specialise in accredited Online Training Courses for a variety of subjects including Health & Social Care, Human Resources (HR), Health & Safety, Food Hygiene & Safety and soft skills.

Online training makes the courses more affordable and accessible for all without compromising quality. You will be able to learn at a time and pace that suits you or your employees.

Our system comes with a simple-to-use Learning Management System with powerful reporting tools, and is designed to reduce both your administration burden and training costs.

Courses FAQ

Our testimonials page will speak for itself https://www.hlonlinetraining.co.uk/testimonials/

Category: Courses FAQ

You can access the courses 24 hours per day 7 days per week at a time that is convenient to you

Category: Courses FAQ

You can view the ceritficate here https://www.hlonlinetraining.co.uk/wp-content/uploads/2018/03/example-free-certificate.jpg

Category: Courses FAQ

Please view our pricing page for the best prices. https://www.hlonlinetraining.co.uk/pricing/

Category: Courses FAQ

We offer free courses periodically, to receive details of these please sign up for our newsletter. All our courses have free certificates.

Category: Courses FAQ

You get all the standards 1 to 15

Competency assessment booklets and Workbooks

A certificate is available per standard for free on completion of the learnings

To take the Level 3 qualification, you must be working in a care setting already. For the Level 2 qualification, you may have no previous experience, or you might be working in care and want recognition for your current skills.

Our courses refresh on current training, increase awareness or further develop knowledge.  Whilst they follow frameworks they are not part of Ofsted.

Category: Courses FAQ

This course is a good place for persons new in to care https://www.hlonlinetraining.co.uk/online-courses/health-care-assistant-hca-training-course/

We are accredited by the CPD Accreditation Group

Category: Courses FAQ

You would receive one certificate per course subject, so if you brought a bundle with 3 courses , you would receive 3 certificates, 1 per course

Category: Courses FAQ

We do not offer NVQ`s at this time

The course is estimated at around 18 hours

Category: Courses FAQ

Yes, the certificate is included in the price of the course.

Category: Courses FAQ

Our courses are affordable and your certificate is available to you at no charge. Please browse our range of course for full pricing

We are CPD accredited and cannot give out the answers. please revise the learning.

Category: Courses FAQ

No,  our courses are not associated with OFSTED. Please see the qualifications section of the website to see the latest qualifications we offer

Category: Courses FAQ

For the CPD courses, the below is a guide

Level 1 course = 1CPD Point (1 hour)

Level 2 course – 2 CPD Points (2 hours)

Level 3 course – 3 CPD Points (3 hours)

Category: Courses FAQ

The exam is included in the price.

Exam retakes – We offer unlimited retakes at no extra cost.

Category: Courses FAQ

Elearning –  This means using a computer or laptop to deliver part of, or all of, a course, whether it’s in a school, part of your mandatory employee training, or to further your own career at home.

E-Books – E-Books are electronic versions of e-learning courses, usually in PDF form, which can be read on a computer, a laptop, or a specifically designed handheld device, for example tablets.

Video Learning – Video learning is a useful alternative to e-learning as videos can be shown to large groups of people, which can be very useful in classroom based learning and work-based courses.

Category: Courses FAQ

You have the ability to control the pace of learning.

The course features automatic bookmarking allowing learners to take a break and return to the learning at the point they left off.

Category: Courses FAQ

Yes, they are aligned and mapped to key frameworks

Category: Courses FAQ

You get 24/7 Unlimited Accesses For 12 Months

Category: Courses FAQ

No, Our statutory, mandatory and specialist care training courses are delivered in line with the relevant UK legislation and recommended practice mapped and aligned to the QCF framework and the below organisations.

  • Continuing Professional Development (CPD)
  • Alignment to the Skills for Health’s Core Skills Training Framework (CSTF)
  • Care Quality Commission (CQC)
  • Health and Safety Executive (HSE)
  • National Institute for Health and Clinical Excellence (NICE)
  • The Resuscitation Council (UK)
  • Qualifications and Credits Framework (QCF)
  • Nursing and Midwifery Council (NMC) revalidation for registered nurses and midwives
Category: Courses FAQ

It depends on the course type, national guidelines, legal requirements and the  Inspectorate. There is no one simple answer to this question.Refresher training immediately accessible, standards compliant and very affordable.

Category: Courses FAQ

All evidence of learning and certification will remain on our system to peruse for your future reference and is available from your dashboard.

Category: Courses FAQ

Once you have completed your assessment you will be awarded a free accredited certificate in PDF format which is immediately available to download and print.

The certificate will display the CPD logo as proof of your knowledge and competencies gained from taking this course.

Hard copies of the certificate are available for an additional fee of £3.99. These are purchased once the course is completed online and sent in the post.

All evidence of learning and certification will remain on our system to peruse for your future reference.

Category: Courses FAQ

Once you have completed your assessment you will be awarded a free accredited certificate in PDF format which is immediately available to print.

The certificate will display the CPD logo as proof of your knowledge and competencies gained from taking this course.

Hard copies of the certificate are available for an additional fee of £3.99. These are purchased once the course is completed online.

All evidence of learning and certification will remain on our system to peruse for your future reference.

Category: Courses FAQ

Once you have completed your assessment you will be awarded a free nationally recognised accredited certificate in PDF format which is immediately available.

The certificate will display the CPD logo as proof of your knowledge and competencies gained from taking this course.

Hard copies of the certificate are available for an additional fee of £3.99. These are purchased once the course is completed online.

All evidence of learning and certification will remain on our system to peruse for your future reference.

Category: Courses FAQ

We offer an unlimited pass guarantee.

Don’t worry if you don’t pass or want to improve your grade, with our unlimited pass guarantee can retake the test as many times as you wish to at no extra cost.

Category: Courses FAQ

A pass mark of 75% is required.

Category: Courses FAQ

The main benefits are as follows:

Gain new skills
Improve job prospects
Enhance employment opportunities
Improve career satisfaction
Tracks prior learning
Up-to-date with your job requirements
Enhance your CV
Help lead the way to further education
Dedicates Commitment and value
Preparation for promotion

Category: Courses FAQ

At the end of the learning, you will be given a multiple choice test. At the end of the test, you will be graded and a nationally recognised certificate is issued.

Category: Courses FAQ

F0r the CPD accredited courses as a guide, level 1 is 1 hour, level 2 is 2 hours and level 3, 3 hours.

Category: Courses FAQ

You can access the course 24 hours per day, 7 days per week

Category: Courses FAQ

Customer Services FAQ

If you have forgotten your password or would like your login details re-sent to you please reset your password here https://hlservices.psittacus-ble.co.uk/password/remind 
These videos are a guide to help you with any questions you may have
 
 
Tips:
  • If you are using an access code please ensure you are logged out before entering
  • If you are copying and pasting a code ensure no empty spaces are copied
  • Check your email address is spelled correctly
If you need any further help or questions please let me know
Please can you provide the following information via email to help@www.hlonlinetraining.co.uk
Date of course purchase:
Course title to be refunded:
Learner email address:
Learner name:
Which website was the purchase made:
Reason for refund:

Secure Payments can be made by all major debit or credit cards via our Secure Servers

We use Stripe to process payments, offering the most stringent level of certification available in the payments industry

We take pride in our customer service, offering dedicated Support via email (help@www.hlonlinetraining.co.uk, online messenger, and telephone (0203 770 2026)

 

Yes, the courses are responsively designed meaning they will function on all devices.

Yes, We are an accredited training provider approved by the CPD Accreditation Group. Our provider number is 776641

You can view all of our courses here https://www.hlonlinetraining.co.uk/online-courses/ Our courses are brought individually , we do not charge a subscription.

Click ‘Create a New Password‘ and follow the instructions, the system will send you a password reset link.

Make sure you check your emails within the hour otherwise your password reset token will expire and don’t forget to check your ‘junk’ or ‘spam’ email folders

Category: Login Issues

You access your training portal from here https://hlservices.psittacus-ble.co.uk/login

Please raise a support ticket to contact us with the correct details and we will get this rectified.

Speak to your line Manager/ Employer or the Company you bought the course(s) from.

If you need further help, please raise a support ticket to contact us.

Check that the access code is correct making sure you check all the characters are correct, if you’re not sure, ask the person who gave you the access code to double check it from their ‘Learner Management Screen’.

If you have logged in before with the access code, updated your details and added your email address, the access code will no longer be valid as your email will now be needed to access your learning account.

Check your emails for a message titled ‘You have successfully updated your details!’ as this will have been sent to your email with instructions on how to create a password or just click on the ‘Create a new password’ button on the login page and follow the instructions.

Click ‘Create a New Password‘ and follow the instructions, the system will send you a password reset link.

Make sure you check your emails within the hour otherwise your password reset token will expire and don’t forget to check your ‘junk’ or ‘spam’ email folders

Health & Social Care FAQ

The care certificate may be what you are looking for, it is for persons new to care https://www.hlonlinetraining.co.uk/online-courses/care-certificate-course/

You would only need to do the learning once, however, the business would use the competency assessment tools to show competence in the workplace. Our portal will keep your certificate and grades on the system to view at a later date.

All our courses are available to purchase online. You can complete them at a time and date that suits

The care certificate is for persons new to care, more details are here https://www.hlonlinetraining.co.uk/care-certificate-online/

The Care Certificate consist of two parts:

     1. 15 online courses to be completed by the learner
    2. 15 work books to be completed in full by both learner and by the manager

The workbook has 3 parts:

     1.Work based observations which must be completed by the manager
      2. Evidencing questions to be completed by learner
     3. Feedback section for manager to confirm competence and provide feedback

Summary:

   
 
ALL 15 online courses to be completed by learner and manager to download certificates
 
ALL 15 work books to be completed by learner and handed to the manager
 
Manager must ensure any work based observations in the work books are carried out
 
Manager must complete the competence/feedback section at the end of each work book
 
Only once all 15 online courses are complete with certificates and all 15 workbooks are completed in full can you issue learner with the Care Certificate.

You get all the standards 1 to 15

Competency assessment booklets and Workbooks

A certificate is available per standard for free on completion of the learnings

To take the Level 3 qualification, you must be working in a care setting already. For the Level 2 qualification, you may have no previous experience, or you might be working in care and want recognition for your current skills.

This course is a good place for persons new in to care https://www.hlonlinetraining.co.uk/online-courses/health-care-assistant-hca-training-course/

We do not offer NVQ`s at this time

Our courses are affordable and your certificate is available to you at no charge. Please browse our range of course for full pricing

Further reading about the care certificate can be found here:

If you wish to purchase the care certificate this is available to Buy Online

Discounts are available for businesses that purchase in bulk

Mandatory training refers to the compulsory training that is required for employees to carry out their duties safely and effectively. Many organisations deliver mandatory training as part of their routine induction training, then as required thereafter. This may be refresher training annually, or mandatory training updates every 2-3 years. This training may then be referred to as ‘mandatory training update’ or ‘refresher mandatory training.

Our statutory, mandatory and specialist health and social care training courses are delivered in line with the relevant UK legislation and recommended practice including the Continuing Professional Development (CPD) and alignment to the Skills for Health’s Core Skills Training Framework (CSTF)

Our statutory, mandatory and specialist care training courses are delivered in line with the relevant UK legislation and recommended practice mapped and aligned to the QCF framework and the below organisations.

  • Continuing Professional Development (CPD)
  • Alignment to the Skills for Health’s Core Skills Training Framework (CSTF)
  • Care Quality Commission (CQC)
  • Health and Safety Executive (HSE)
  • National Institute for Health and Clinical Excellence (NICE)
  • The Resuscitation Council (UK)
  • Qualifications and Credits Framework (QCF)
  • Nursing and Midwifery Council (NMC) revalidation for registered nurses and midwives

Please ask us for recommendations from other businesses for how it has improved their inspection ratings, helped with passing audits and remaining compliant.