Check that the access code is correct making sure you check all the characters are correct, if you’re not sure, ask the person who gave you the access code to double check it from their ‘Learner Management Screen’.

If you have logged in before with the access code, updated your details and added your email address, the access code will no longer be valid as your email will now be needed to access your learning account.

Check your emails for a message titled ‘You have successfully updated your details!’ as this will have been sent to your email with instructions on how to create a password or just click on the ‘Create a new password’ button on the login page and follow the instructions.