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This 1.5-hour introductory online course helps primary care staff recognise the warning signs and causes of conflict and respond with confidence. It covers communication strategies, reporting incidents and post-incident support. Suitable for induction, awareness and refresher training, it ends with a quiz, unlimited retakes and a free CPD-accredited certificate.
This one-hour introductory online course covers conflict resolution in health and social care, including types of assault, examples of conflict, who is at risk and how staff can be protected. It is suitable for nurses, care and support workers, doctors, social workers, managers and administrative staff. Learners finish with a quiz and receive a free CPD-accredited certificate, with unlimited retakes available.
This online Conflict Resolution course provides awareness training for individuals, health and social care workers, and organisations seeking induction or refresher learning. Study through an interactive online platform, with downloadable learning materials and unlimited email tutor support. The course includes an automatically marked multiple-choice assessment, with unlimited retakes at no extra cost. Learners who achieve the required pass mark receive a free CPD-accredited digital certificate.