Please raise a support ticket to contact us with the correct details and we will get this rectified.

Speak to your line Manager/ Employer or the Company you bought the course(s) from. If you need further help, please raise a support ticket to contact us.

Check that the access code is correct making sure you check all the characters are correct, if you’re not sure, ask the person who gave you the access code to double check it from their ‘Learner Management Screen’. If you have logged in before with the access code, updated your details and added your email…

Click ‘Create a New Password‘ and follow the instructions, the system will send you a password reset link. Make sure you check your emails within the hour otherwise your password reset token will expire and don’t forget to check your ‘junk’ or ‘spam’ email folders