Frequently Asked Questions
Business Accounts FAQ
We take pride in our customer service, offering dedicated Support via email ([email protected])
Customer Services FAQ
- If you are using an access code please ensure you are logged out before entering
- If you are copying and pasting a code ensure no empty spaces are copied
- Check your email address is spelled correctly
Secure Payments can be made by all major debit or credit cards via our Secure Servers
We use Stripe to process payments, offering the most stringent level of certification available in the payments industry
We take pride in our customer service, offering dedicated Support via email ([email protected])
Yes, the courses are responsively designed meaning they will function on all devices.
Yes, We are an accredited training provider approved by the CPD Accreditation Group. Our provider number is 776641
You can view all of our courses here https://www.hlonlinetraining.co.uk/online-courses/ Our courses are brought individually , we do not charge a subscription.
Click ‘Create a New Password‘ and follow the instructions, the system will send you a password reset link.
Make sure you check your emails within the hour otherwise your password reset token will expire and don’t forget to check your ‘junk’ or ‘spam’ email folders
You access your training portal from here https://hlservices.psittacus-ble.co.uk/login
Please raise a support ticket to contact us with the correct details and we will get this rectified.
Speak to your line Manager/ Employer or the Company you bought the course(s) from.
If you need further help, please raise a support ticket to contact us.
Check that the access code is correct making sure you check all the characters are correct, if you’re not sure, ask the person who gave you the access code to double check it from their ‘Learner Management Screen’.
If you have logged in before with the access code, updated your details and added your email address, the access code will no longer be valid as your email will now be needed to access your learning account.
Check your emails for a message titled ‘You have successfully updated your details!’ as this will have been sent to your email with instructions on how to create a password or just click on the ‘Create a new password’ button on the login page and follow the instructions.
Click ‘Create a New Password‘ and follow the instructions, the system will send you a password reset link.
Make sure you check your emails within the hour otherwise your password reset token will expire and don’t forget to check your ‘junk’ or ‘spam’ email folders