Showing 33–48 of 280 results
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Business Succession Planning – Developing and Maintaining a Succession Plan complete with certificate
Change is a hallmark of today’s business world. Our workforce is constantly changing – people come and go and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This course will help you teach the basics about creating and maintaining a succession plan.
Learning Outcomes
- Demonstrate an understanding of the value of succession planning for successful businesses.
- Demonstrate expertise with the key elements of a succession plan.
- Create and discuss aspects of a succession plan.
- Discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Business Writing That Works complete with certificate
We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t. In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This course will give participants the tools to become better writers.
Learning Outcomes
- The value of good written communication.
- How to write and proofread your work so it is clear, concise, complete, and correct.
- How to apply these skills in real world situations.
- Understanding the proper format for memos, letters, and e-mails.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Call Centre Training – Sales and Customer Service Training for Call Centre Agents complete with certificate
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical course.
Note that we will use two acronyms interchangeably throughout the course:
- CSR: Customer Service Representative
- CCA: Call Center Agent
Learning Outcomes
- The nuances of body language and verbal skills
- Aspects of verbal communication such as tone, cadence, and pitch
- Questioning and listening skills
- How to deliver bad news and say “no”
- Effective ways to negotiate
- The importance of creating and delivering meaningful messages
- Tools to facilitate their communication
- The value of personalising their interactions and developing relationships
- Vocal techniques that will enhance their speech and communication ability
- Personalised techniques for managing stress
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Cancer Awareness Online Training Course
Most of us will be affected either directly or indirectly by cancer at some point in our lives.
This video course explains the many different types of cancer, their causes, progression and various treatment options and will provide you/your staff team with a good understanding of the many forms of cancer.
Learning Outcomes:
- Statistics
- Causes of cancer
- Risk factors
- Signs and symptoms
- Stages of cancer
- Treatment
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The Care Planning and Record Keeping course enable participants to understand the importance of care planning, their implementation and how to review them. It provides knowledge and understanding to enable candidates to work alongside other professionals and make initial assessments to meet the needs of the individual.
Learning Outcomes:
- How Individual care plans can be different
- Why care plans should be updated
- Working with other professionals
- Observation Skills
- Stages of Care Planning
- The assessment process
- Creating a Care Plan
The certificate is immediately available upon completion online.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This Carers Awareness course is designed to train and help you understand who carers are and what they do. The course will also look at the legal rights of carers and will explore the types of needs they might have.
Learning Outcomes:
- Who is a Carer?
- What is it like to be a Carer?
- The Impact of Caring
- Carers Needs
- Legislation
- The National Carer Strategy
- Work & Caring
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Urinary Catheterisation is a medical procedure used to drain and collect urine from the bladder. Our Catheterisation Course, designed for RGNs & Care Staff, covers both theoretical and practical elements. By the end of the course, attendees will be familiar with reasons for Catheterisation, the equipment selection and the processes involved.
Learning Outcomes:
- Definitions & methods of catheterisation
- Differences between supra-pubic & urethra catheters
- Advantages/disadvantages of urinary catheters
- Reasons for catheterisation
- Male/female anatomy
- Male catheterisation procedure (theory)
- Female catheterisation procedure (theory)
- Post-procedure catheter positioning
- Post-procedure checklist
- Record keeping
The certificate is immediately available upon completion online.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Change Management – Change and How to Deal With It complete with certificate
Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.
In this course, you will learn how to manage and cope with change and how to help those around you too.
Learning Outcomes
- Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
- See change not as something to be feared and resisted but as an essential element of the world to be accepted.
- Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
- Recognise that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.
- See change as an opportunity for self-motivation and innovation.
- Identify strategies for helping change be accepted and implemented in the workplace.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Coaching and Mentoring complete with certificate
Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organisation.
Learning Outcomes
- How coaching can be used to develop a team
- The coaching and mentoring skills that help improve individual performance
- The behaviours and practices of an effective coach
- How to recognise employees’ strengths and give them the feedback they need to succeed
- How to identify employee problems and ways that they can help correct them
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This communication course aims to educate the learner in appropriate forms of verbal and nonverbal communication.
Learning Outcomes:
• Be aware of how communication should be carried out within their role
• Understand how the way they communicate impacts upon patients and colleagues
• Know what form of communication is deemed as appropriate
• Know what communication aids are available when need should arise, and be able to identify when help is required with communicating
• Have knowledge and understanding of confidentiality
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This Communication course provides information and opportunities to practise principles of effective communication in a health or social care setting.
By the end of this session you will be able to:
- Identify the main reasons why you communicate in your job, and how the way you do it affects individuals and colleagues
- Explain the use of appropriate verbal and non-verbal communication in a health or social care setting
- Identify when an individual requires assistance with communication aids/technologies and when to take action
- Give examples of adjusting to an individual’s communication needs and preferences
- Identify barriers to effective communication in health and social care settings and how to overcome them
- Practice communication methods that reduce barriers and meet the communication needs and preferences of individuals
- Describe what confidentiality means in relation to your role in a health or social care setting
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Communication Strategies complete with certificate
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this course is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Communications for Small Business Owners complete with certificate
Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course is to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.
Learning Outcomes
- Define the essential pieces of communication
- Customise these essential pieces for their company
- Identify the processes and plans needed for clear communications
- Develop, maintain, and evolve effective content for their communications
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Conducting Effective Performance Reviews complete with certificate
Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.
Learning Outcomes
- To recognise the importance of having a performance review process for employees.
- How to work with employees to set performance standards and goals.
- Skills in observing, giving feedback, listening, and asking questions.
- An effective interview process and the opportunity to practice the process in a supportive atmosphere.
- How to make the performance review legally defensible
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Conference and Event Management complete with certificate
Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This two-day course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music). While this course is specifically for corporate event planning, the elements here can also be applied to more personal event planning like anniversaries, special birthday gatherings, weddings, and more. Essentially, we’re creating an effective and well-planned design that is ready for implementation and can be used over and over again.
Learning Outcomes
- Plan a complete corporate event, including an agenda, budget, goals, venue, audience, food, and whatever else your client needs
- Keep your event on budget
- Design an advertising and marketing plan that includes a comprehensive use of media, take-aways, and/or swag bags
- Determine whether partners, sponsors, and volunteers can help to make your event unforgettable
- Create an atmosphere of service that delegates will remember
- Select speakers and a master of ceremonies to add impact to your event
- Create a diversity plan
- Evaluate the process once it’s all wrapped up
