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This Conflict Resolution course provides an introduction to being able to recognise conflict, as well as resolve it in the correct manner.
Learning Outcomes:
• Know the difference between a verbal attack and a non-verbal attack
• Identify when there is conflict within the workplace
• Know and understand why this conflict resolution training is important
We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone.
Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this workshop, you will learn how to turn difficult situations into opportunities for growth.
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.
This session provides an introduction to the Conflict Resolution course. In this session you will see why it is so important to be able to diffuse conflict that sometimes occurs in healthcare settings.
By the end of this session you will be able to:
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this one day workshop is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups.
The Consent in Healthcare Training course aims to help learners understand the key principles of valid consent, the occasions when consent must be sought and how health and social care staff can include children and young people in the decision-making process using ‘Gillick competence’ as a guide.
By the end of this session you will be able to:
Lean principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas, to Henry Ford’s work in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices.
This course will give participants the foundation to begin implementing Lean process improvement tools in their workplace. The first day will explore the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). The second day will give participants tools to perform continuous improvement in their organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and various Lean data mapping methods.
In this Contracts and Written Statements course, you will find out who needs a written statement or contract and what information they should contain. There are processes to go through when a contract is varied or terminated which will also be covered in this module.
Learning Outcomes:
The Control and Administration of Medication Level 3 Course is a comprehensive online training programme designed to equip managers and senior care staff with the essential knowledge required for the safe control, handling, and administration of medicines within social and domiciliary care environments in the UK.
This course is specifically tailored for individuals who will be responsible for supervising or directly undertaking the administration of medicines in their specific care setting, ensuring adherence to current legal requirements and best practice guidelines.
Target Audience: Managers, senior care workers, and other designated staff.
Purpose: To provide the theoretical knowledge necessary to safely manage and administer medication.
UK Standard Alignment: This course fully meets and covers the entirety of the Learning Outcomes for the “Knowledge Set for Medication” as defined by Skills for Care and Development in 2005.
Successful completion of the course involves two components:
Theoretical Component: Successful completion of the online course, which verifies the individual’s knowledge.
Practical Component: Following the online course, the individual must be observed by a designated person to prove their competency in administering a range of medicines in practice.
A downloadable proforma is provided to registered students to help document this practical assessment.
Upon successful completion of both the theoretical and practical components, a manager may formally recognise an individual as a person designated for the administration of medicines.
The course aims to ensure participants can:
Legislation and Guidance: Describe the key legislation and guidance relevant to the safe handling of medicines in the UK.
Organisational Policy: Identify how organisational policies and procedures are crucial for maintaining the safe handling of medicines.
Prescribing and Dispensing: Outline the complete process for the prescribing, dispensing, obtaining, and checking of medicines across different care settings and for both medical and non-medical staff.
Support and Confidentiality: Outline the range of support and guidance available regarding medicines, and explain the critical importance of confidentiality concerning an individual’s medication disclosure.
Types and Classification: Identify the types, purpose, and classification of medicines commonly administered.
Administration Routes and Competence: Explain the various routes by which medicines may be administered, the specific rules that relate to each method, and the necessary level of competence required.
Adverse Effects and Reporting: Outline the importance of checking for, recognising, and reporting effects that may occur due to an adverse reaction, a contraindication, or an interaction between medicines.
Consent and Risk Assessment: Explain the necessity of gaining consent and undertaking a risk assessment before the self-administration or secondary administration (by care staff) of medicines.
Preparation and Accuracy: Describe the importance of meticulous preparation for and administration of medicines to ensure accuracy.
Recording: Identify the importance of accurate recording for both the administration and refusal of medicines, as well as for documenting any administration errors.
Storage and Disposal: Recognise the requirements for ensuring the accuracy and validation of safe storage and recording of medicines, as well as the procedures for their safe disposal.
The COSHH Regulations (2002) are designed to protect people against risks to their health when dealing with or being exposed to hazardous substances. The COSHH training course is designed for candidates who handle chemicals as part of their daily work. The COSHH course is ideal for induction or refresher training to the new regulations. Attendees of this COSHH training course will gain under-pinning knowledge of the below issues and therefore will be able to implement this in their specific work area.
Learning Outcomes:
Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place; for employees, stakeholders, and the community to be involved in discussing big, important questions; and to generate solutions that people within the organisation can take action on.
Fraud can have a substantial impact on a business, no matter what size it is. The two most basic types of fraud are a misappropriation of assets by employees and fraudulent financial reporting by management, whereby misleading or inaccurate financial information is disseminated to investors, stakeholders and the public. The first type of fraud often happens without management knowledge, and the second type is often unknown to employees. Both can devastate a company. This course will help anyone looking to learn more about counter-fraud in the NHS.
The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview.
Many companies advertise with pay per click ads. This course focuses on the largest machine available: Google AdWords. In this one-day course, participants will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWords budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success.
Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is important for the productivity of a company, but it is also important to us personally. Our emotional and physical health can be improved by working in a positive work environment. We should wake up each morning wanting to go to work – not trying to think of excuses to not go. We want to be proud of where we work and enjoy telling others about where we work. As an employee or a leader within a company you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. Even if this is not a company wide reality you can seek to provide this type of environment for your department/ division or those within your sphere of influence. This course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.
Organisations recognise that they do better business when their people are engaged, motivated, and yes, talented. Having the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This course will provide you with just what it takes to have the right people ready. It will help you create a program to measure the talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your organisation by teaching you how to apply the most current research and adapt your organisation to the ever-changing marketplaces.