Showing 65–80 of 280 results
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Creating Winning Proposals Complete with certificate
Proposals are persuasive documents that are fundamental tools in organisational funding and output. This course will look at sources of funding, types of proposals and how to write proposals that will meet funding agencies requirements. This will include a number of tips and techniques to increase the potential success of your proposals. An important but often overlooked aspect of proposal writing will also be covered- Building and Maintaining Relationships. Relationships are built on honesty. Potential projects must be a good fit for your organisation and your organisation must be ready to do the work contained in the proposal. The most successful proposals are going to be those that fulfil the mission and values of your organisation and that of the funding agencies as well!
Learning Outcomes
- Locate potential funders for your organisations on the Internet and use evaluative skills to identify the appropriateness of funding related to their own organisation
- Explain the necessity of matching funders interests with organisational needs and use this knowledge in decisions about the validity of submitting a funding proposal
- Describe and understand the basic elements of proposal writing for not-for-profit organisations
- Describe and understand the basic process for successful proposal writing
- Analyse effective relationship-building strategies to engage with funders and use this knowledge in writing a funding proposal
- Describe at least five reasons why funding proposals can be rejected
- Plan, write and submit a proposal in response to funders guidelines
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Creative Thinking and Innovation Complete with certificate
Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognise is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done. While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice. Recognising and honing your own creative potential is a process.
Learning Outcomes
- Identify the difference between creativity and innovation
- Recognise their own creativity
- Build their own creative environment
- Explain the importance of creativity and innovation in business
- Apply problem-solving steps and tools
- Use individual and group techniques to help generate creative ideas
- Implement creative ideas
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Crisis Management Complete with certificate
Viable organisations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organisation is ready to manage any kind of crisis.
Learning Outcomes
- Assign people to an appropriate crisis team role
- Conduct a crisis audit
- Establish the means for business continuity
- Determine how to manage incidents
- Help teams recover from a crisis
- Apply the crisis management process
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Critical Thinking Complete with certificate
In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?
The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This course will give you some practical tools and hands-on experience with critical thinking and problem solving.
Learning Outcomes
- Define critical and non-critical thinking
- Identify your critical thinking style(s), including areas of strength and improvement
- Describe other thinking styles, including left/right brain thinking and whole-brain thinking
- Work through the critical thinking process to build or analyse arguments
- Develop and evaluate explanations
- Improve key critical thinking skills, including active listening and questioning
- Use analytical thought systems and creative thinking techniques
- Prepare and present powerful arguments
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
CRM – An Introduction to Customer Relationship Management Complete with certificate
This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
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Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service
Learning Outcomes:
- The benefits of excellent customer service
- Deliver excellent customer service
- Handle complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Customer Service Training – Critical Elements of Customer Service Complete with certificate
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Customer Service Training – Managing Customer Service Complete with certificate
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This Data Protection course has been developed to provide you with an understanding of the issues surrounding data protection in the workplace. It covers the legal requirements of the Data Protection Act and suggestions for keeping your own data safe.
Learning Outcomes:
- Why protect data?
- Obtain data fairly and lawfully
- Process data for specified purpose
- Accurate and up-to-date data
- Adequate, relevant and not excessive
- Do not keep data for longer than necessary
- Process data as per data subject rights
- Keep data secure
- Do not transfer data outside EEA
- Keep your own data safe
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Dealing with the Media – Creating a positive working relationship complete with certificate
The media is more widespread and pervasive than it’s ever been and its reach is growing all the time. Depending on your line of work or hobbies, or just a plain twist of fate, you could end up being the answer part of a question and answer session with a member of the media.
It’s easy to become nervous or tongue-tied when being in this situation. Plenty of people get distracted when they consider that what they are saying could very soon be on some news organisation’s website or Twitter feed.
Being uneasy is perfectly understandable, but you can learn to deal with the media, on a one-off basis, or as a recurring situation. This course will give you the tools you need when dealing with the media and putting your best foot forward without putting your foot in your mouth.
Learning Outcomes
- Prepare for an interview
- Be interviewed successfully
- Craft a media statement
- Develop and issue a press release
- Understand libel and slander
- Develop a media package
- Understand various media outlets
- Build relationships with the media
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Delegation – The Art Of Delegating Effectively complete with certificate
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organisation.
Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This course will explore many of the facets of delegation, including when to delegate and whom to delegate to. We will also go through the delegation process step by step and learn about techniques to overcome problems.
Learning Outcomes
- Clearly identify how delegation fits into their job and how it can make them more successful
- Identify different ways of delegating tasks
- Use an eight-step process for effective delegation
- Give better instructions for better delegation results
- Recognise common delegation pitfalls and how to avoid them
- Monitor delegation results
- Give effective feedback
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
On our Dementia An Understanding course, the learner will become familiar with the person-centred approach to dementia. By the end of the course, the learner will have a knowledge of dementia and what it involves. The learner will learn about diet and communication techniques for the person with dementia.
Course Outline:
- Understanding dementia
- Treatments and drugs available
- Practical help available
- Care for people with dementia
- Prevention and redirection techniques
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course on Dementia has been designed to help you understand what delirium is, the clinical guidelines for managing delirium and the clinical guidelines for managing dementia. This has been developed using the latest guidance from the medical and nursing Royal Colleges, the Department of Health and the National Institute of Health and Clinical Excellence (NICE)
1 – Delirium
2 – Clinical guidelines for managing delirium
3 – Clinical guidelines for managing dementia
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course on Dementia has been designed to help you understand about dealing with agitation, psychosis and depression in people with dementia and also how to deal with challenging behaviours using a person-centred approach.
This has been developed using the latest guidance from the medical and nursing Royal Colleges, the Department of Health and the National Institute for Health and Clinical Excellence (NICE).
Course Contents :
- Cognitive tests
- Agitation and psychosis
- Depression and dementia
- Supporting Carers
- Dealing with challenging behaviours using a person-centred approach
- Identifying solutions
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This e-learning module on Dementia has been designed to help you understand the clinical guidelines for managing dementia, interventions for cognitive symptoms, interventions for comorbid emotional disorders, palliative care issues and drug treatments.
This has been developed using the latest guidance from the medical and nursing Royal Colleges, the Department of Health and the National Institute of Health and Clinical Excellence (NICE)
Learning Objectives:
- Clinical guidelines for managing dementia
- Interventions for cognitive symptoms and maintenance of function
- Interventions for comorbid emotional disorders
- Palliative care, pain relief and care at the end of life
- Drug treatments
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course on Dementia has been designed to help you understand what dementia is, the different types of dementia, how to diagnose dementia and how to care for people with dementia. This has been developed using the latest guidance from the medical and nursing Royal Colleges, the Department of Health and the National Institute for Health and Clinical Excellence (NICE).
Learning Outcomes:
- Dementia
- Types of dementia
- The social model of dementia
- Comorbidities
