Showing 17–32 of 280 results
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Beyond Workplace Politics complete with Certificate
Workplace politics encompasses the power and authority processes and behaviors that are at work in a particular workplace. It is how the links between people in the workplace work. There are workplace politics at play in every organization! In 1990, two American psychologists (Dr. Jack Mayer and Dr. Peter Salovey) purported that if there was a cognitive intelligence or IQ then there must be an emotional intelligence (sometimes known as EQ). Daniel Goleman, the co-founder of the Collaborative for Academic, Social, and Emotional Learning (CASEL) theorized the social aspect of behavior as a complement to the emotional. His definition expanded to: “Social and emotional intelligence involves understanding your feelings and behaviors, as well as those of others, and applying this knowledge to your interactions and relationships.” In his work with CASEL he developed five interrelated sets of Social and Emotional Competencies: Self-Awareness, Self-Management, Social Awareness, Good Relationship Skills, and Responsible Decision Making. This course will explore the social and emotional competencies and their role in working beyond workplace politics!
Learning Outcomes
- – Understand what Workplace Politics is and why it is not always bad.
- – Distinguish between formal and informal workplace hierarchies.
- – Use practical steps to negate the influence of rumors.
- – Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
- – Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
- – Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
- – Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
- – Identify good relationship skills.
- – See the importance of responsible decision making and identify decision traps that should be avoided.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This Blood Transfusion Training course aims to provide a general introduction to blood transfusions for healthcare staff who are not directly involved in blood sampling, the decision to transfuse or administering blood transfusions. Healthcare staff who are more closely involved in the blood transfusion process will receive more detailed and specific training appropriate for their role and their organisation.
By the end of this session you will be able to:
- Name the different blood groups and describe why it is important that people get the correct blood group in a blood transfusion
- List different types of blood products and name at least one purpose of each type of blood product
- Describe how someone’s blood group is determined
- Explain why blood transfusions are sometimes clinically necessary
- Briefly, describe the risks and benefits associated with blood transfusions
- Describe alternatives to blood transfusions – for example, oral iron tablets
- Briefly describe the process associated with collecting a blood sample, collecting a blood bag from the blood storage point and administering it to a patient – including key checks clinical staff must make and why
- Briefly, describe the concerns patients may have about receiving a blood transfusion
- Explain why it is important to gain the patient’s consent for a blood transfusion and the reasons why some patients may refuse this treatment
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Body Language – Reading Body Language as a Sales Tool complete with Certificate
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals, you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you?
Learning Outcomes
- Apply your knowledge of body language to improve communication
- Understand the impact of space in a conversation
- Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
- Use mirroring and matching techniques to build rapport
- Shake hands with confidence
- Dress for success
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Branding – Creating and Managing Your Corporate Brand complete with certificate
Your brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product and offer a promise that you can live up to.
This course will get you started on the road to creating a perfect brand.
Learning Outcomes
- Define what a brand is (particularly a strong brand) and what branding is about
- Define various types of brand architecture and brand extension
- Identify your brand’s products, the features of those products, and their values
- Write a mission, vision, and style statement for a brand
- Describe the basics of positioning a brand
- Understand the basics of creating a visual identity, including a brand name, slogan, and logo
- Help your employees live the brand by empowering them to be ambassadors and creating strong brand touchpoints
- Effectively plan an internal and external brand launch
- Monitor and evaluate your brand, and understand how to respond to the results
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The UK Bribery Act 2010 came into force on the 1st of July 2011 making it a legal requirement for all business operating within the UK to ensure adequate training and protection is in place against corruption and bribery in an organisation.
This online bribery awareness training course will enable the user to gain a full understanding required to recognise and prevent bribery from happening within the workplace. In addition, this Bribery Act Awareness training course will assist with procedures and how to create and put into practice an anti-bribery policy/risk assessment.
This e-learning bribery act awareness course is designed for businesses across all market sectors and will help them demonstrate their due diligence under the new legislation.
Learning Outcomes:
- The nature of bribery
- Anti-bribery corruption legislation
- The implications of a bribery compliance program
- Consequences of failing to implement a bribery program
The certificate is immediately available upon completion online.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Budgets and Managing Money complete with certificate
For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organisation’s financial health, whether we realise it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table.
Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This two-day workshop will help you prepare budgets and make decisions with confidence.
Learning Outcomes
- Define basic financial terminology
- Prepare a budget of any type or size
- Get your budget approved
- Perform basic ratio analysis
- Make better financial decisions
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Building a Brand on Social Media complete with certificate
This course has been designed to support you with the right knowledge to build a new brand and to further strengthen an existing one on social media. Some of the main key points you will be learning are building a social media strategy, choosing the right platforms for your brand, tailoring messages that have an impact on your audiences and how to evaluate the success of your strategies.
Learning Outcomes
- Define terms related to social media branding;
- Understand how social media branding works;
- Learn how to create a social media branding strategy in line with your goals;
- Learn about the various types of social media platforms and identify the ones that are most suitable for your brand;
- Learn how to craft the right messages for your audiences;
- How to deal with negative criticism on social media;
- How to create a social media playbook for your brand ambassadors;
- Learn how to enhance your strategy and evaluate the success metrics;
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Building a Consulting Business complete with certificate
A business consultancy can help clients in various ways, from identifying new markets with potential customers, optimal strategies, to identifying better target audiences. The overall purpose is to guide business with its processes and strategies in order to better capture the target audience and increase their customers.
This course has been designed to offer users an understanding of how business consultancies are constructed, how to estimate personal expenses and how to manage business projects and income targets.
Learning outcome:
- Understand the term “consultants” and its role in today’s business market
- How to identify consulting opportunities
- How to create a business strategy that includes a business plan, budget, marketing plan, structure and resources.
- How to stay ahead of competitions and trends
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Building an Online Business complete with certificate
This course will allow you to develop a deep understanding of how a successful business can be created in an online digital world. By using modern technologies, techniques and strategies, you are going to learn how to survive in the face of your competitors with a strong online business.
Learning Outcomes
- Learn how to define what an e-business is
- Learn how to seize opportunities for you re-business
- Find ways to gather the resources needed to run your business
- Tailor an effective business strategy that includes a business plan, budget, and marketing plan
- Begin setting up a website, mobile presence, and storefront with e-commerce support
- Decide whether or not your online business can benefit from joining an online marketplace
- Market your online business using social media and the Internet
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Building Relationships for Success in Sales complete with certificate
No one questions that making friends is a good thing. In this workshop, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.
Learning Outcomes
- The benefits of developing a support network of connections.
- How building relationships can help you develop your business base.
- How to apply communication techniques to build your network.
- The key elements in strong working relationships, and how they might put more of these elements in your working relationships.
- Key interpersonal skills.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
In this Bullying and Harassment course you will find out what the Equality Act 2010 protected characteristics are, and the legal issues surrounding harassment and bullying.
Learning Outcomes:
- What is bullying and harassment?
- What’s the difference?
- Examples of behaviours
- Why it is important?
- The law
- Protected characteristics
- Who is liable?
- Who is responsible?
- Importance of perception
- Processes and procedures
- Case studies
The certificate is immediately available upon completion online.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Bullying in the Workplace complete with certificate
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent.
This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers?
All of these questions (and more!) will be answered.
Learning Outcomes
- Define what bullying is and is not
- Understand the costs of bullying to people and organisations
- Identify bullying behaviours and the reasons behind them
- Know some ways to prevent bullying and understand what role you can play
- Know some ways to protect yourself from bullying
- Know what to do if you are bullied
- Identify appropriate solutions for a bullying incident (within and outside the organisation)
- Assist in creating an anti-bullying policy
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Business Ethics for the Office complete with certificate
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment
Learning Outcomes
- Understand the difference between ethics and morals
- Understand the value of ethics
- Identify some of your values and moral principles
- Be familiar with some philosophical approaches to ethical decisions
- Identify some ways to improve ethics in your office
- Know what is required to start developing an office code of ethics
- Know some ways to avoid ethical dilemmas
- Have some tools to help you make better decisions
- Be familiar with some common ethical dilemmas
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Business Leadership – Becoming Management Material complete with certificate
This course is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organisation. What makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it? The answer is all of the above. By accepting the challenge to lead, you come to realise that the only limits are those you place on yourself.
Learning Outcomes
- Define your role as a manager and identify how that role differs from other roles you have had.
- Understand the management challenge and the new functions of management.
- Discover how you can prepare for and embrace the forces of change.
- Identify ways to get you and your workspace organised and get a jump on the next crisis.
- Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
- Enhance your ability to communicate with others in meetings and through presentations.
- Create an action plan for managing your career success.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Business Process Management complete with certificate
Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.
Learning Outcomes
- Define business process management and related concepts
- Recognise the vital role processes play in a business
- Appreciate the role of technology in process management
- Develop a vision to guide process improvement
- Understand how to design or enhance an existing process using the business process life cycle
- Construct a process map
- Perform what-if analysis
- Implement and monitor process changes
- Identify how Lean and Six Sigma methods can assist in managing and improving processes
- Use a variety of tools and techniques to eliminate waste and redundancies
