Showing 97–112 of 280 results
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Duty of Care covers looking after the needs of everyone, including patients and staff. This course educates those within the healthcare sector that they have a duty of care, not just toward their patients, but also toward their colleagues, members of the public, and themselves. It explains that the individual should be acting with everyone’s best interests at heart when at all possible, and never to do anything that will harm the wellbeing of themselves or others.
Learning Outcomes:
• Explain what ‘Duty of Care’ means
• Explain how this becomes part of a safe workplace and practice
• Have understanding of how dilemmas can and will occur when it comes to the wellbeing of people
• Understand how service can be improved by the complaints of others, as well as comments and feedback of any kind
• Have understanding of what the following means and how to deal with them; adverse events, incidents, errors and near misses
• Have understanding of the legislation that applies to such adverse events, incidents, errors and near misses, and how they should be reported
• Understand the areas that can cause confrontation, and have knowledge of the communication skills which can be used to solve such issues.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This session aims to encourage health and social care staff to think about their responsibility to the people in their care and themselves, colleagues, employers and members of the public so that they are always acting in the best interests of others and not acting in ways that result in harm or failing to act which results in harm.
The session will also give health and social care staff the opportunity to reflect on some examples of situations where staff should raise concerns and act in the best interest of others and this includes understanding where an individual’s rights conflict with the plans set out by health and social care staff.
By the end of this session you will be able to:
- Define ‘duty of care’
- Describe how duty of care contributes to safe practice
- Explain how dilemmas may arise between the duty of care and an individual’s rights
- Describe how comments and complaints can improve the quality of service and the importance of learning from this feedback
- Define the following terms: adverse events, incidents, errors and near misses
- Describe how to deal with adverse events, incidents, errors and near misses
- Briefly discuss the legislation relevant to reporting adverse events, incidents, errors and near misses
- Briefly describe the factors that contribute to and cause confrontation
- Briefly discuss how communication skills can be used to solve problems and reduce the likelihood or impact of confrontation
- Briefly describe how to assess and reduce risks in confrontational situations
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Dynamite Sales Presentations complete with certificate
A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need. This course will help you teach participants how to create a winning proposal and how to turn it into a dynamite sales presentation.
Learning Outcomes
- Identify the key elements of a quality proposal
- Perfect your first impression, including your dress and your handshake
- Feel more comfortable and professional in face-to-face presentations
- Write a winning proposal
- Feel more comfortable and professional in face-to-face presentations
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Effective Planning and Scheduling Complete with certificate
As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This workshop will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.
Learning Outcomes
- Define and create a Work Breakdown Structure
- Identify and understand task relationships
- Estimate task durations and determine project duration
- Construct a network diagram
- Calculate the critical path of a project
- Use the Program Evaluation and Review Technique (PERT) to create estimates
- Plan for risks
- Create a communication plan
- Effectively allocate project resources
- Update and monitor the project schedule
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Emotional Intelligence (One Day) Complete with certificate
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realise. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.
Learning Outcomes
- Understand what emotional intelligence means
- Recognise how our emotional health and physical health are related
- Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
- Understand the different emotions and how to manage them
- Create a personal vision statement
- Understand the difference between optimism and pessimism
- Validate emotions in others
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Employee Accountability Complete with certificate
An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.” Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions. Who can we blame for the world economic crisis, or issues with religion, or the outcomes of our governments, or the state of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone (usually anyone but ourselves)? With this in mind, it’s no wonder that organisations who promote accountability are more successful and more productive. In this one-day workshop, you will learn about what accountability is, how to promote it in your organisation, and how to become more accountable to yourself and others.
Learning Outcomes
- Understand what accountability is and what events in history have shaped our view of it
- Identify the requirements for personal and corporate accountability
- Apply the cycle of accountability and the fundamental elements required to build an accountable organisation
- Describe what individuals must do to become accountable
- Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation
- Pinpoint ways to build ownership in your organisation
- Isolate areas for further self-improvement
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Employee Dispute Resolution – Mediation through Peer Review Complete with certificate
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalised procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.
Learning Outcomes
- What the peer review process is
- A process for employees to file grievances and for management to respond
- How to choose a facilitator and panel
- What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- What responsibilities and powers a panel should have
- How to apply professional questioning and probing techniques
- Why peer review panels fail and how to avoid those pitfalls
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Encouraging Sustainability and Social Responsibility in Business Complete with certificate
The ideas behind encouraging sustainability and social responsibility in business seem noble, as organisations commit to creating optimal circumstances for people to live and work. The reality is that every company, whether it is a micro-business or a large multinational corporation, can take steps to create sustainable, socially responsible environments that contribute to positive workplaces, communities, and futures.
Learning Outcomes
- Define sustainability and social responsibility
- Discuss the principles of social responsibility in business
- Apply the principles of sustainability and social responsibility in the context of ISO 26000
- Develop a programme for sustainability and social responsibility in business
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course will provide an introduction to advance care planning within the context of End of life care.
Learning Outcomes:
- Define advance care planning.
- Describe the process of advance care planning.
- Discuss the reasons why advance care planning has been introduced.
- Identify principles of good practice within the process of advance care planning.
- Examine frequently asked questions patients may pose concerning advance care planning.
- Identify where you can find out more about advance care planning.
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Sale!
£30.00 Original price was: £30.00.£14.90Current price is: £14.90. + VAT
The End of Life Care Level 3 course is for candidates working within a caring role for those who have a life-limiting illness. This course will enable candidates to undertake the carer’s role with confidence applying understanding and providing dignity, comfort and empathy.
You will learn the following:
- The Dimensions Of Care
- Care Of The Person Facing Death
- Supporting Families and Carers
- Self-Care
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Entrepreneurship 101 Complete with certificate
Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re passionate about? Millions of people around the world are living that dream and running their own business. This course will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic steps of creating your own business. At the end of the course, you’ll have a solid foundation to start your entrepreneurial journey.
Learning Outcomes
- Identify the traits of an entrepreneur and assess their entrepreneurial capabilities
- Outline and evaluate a business idea
- Develop a product idea
- Identify their target market and customers
- Develop a value proposition
- Understand different types of business ownership and structures
- Evaluate franchising and business purchasing opportunities
- Create a pitch deck, executive summary, company presentation, technical white paper, and business plan
- Create financial projections for their business
- Identify where to find business funding
- Create a product development plan, marketing plan, and sales strategy
- Identify ways to protect their intellectual property
- Describe effective ways to brand their product
- Choose the right location for their business
- Launch and grow their business
- Demonstrate the behaviours of an entrepreneurial leader
- Find appropriate resources to help them on their journey
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Environmental Sustainability – A Practical Approach to Greening Your Organisation complete with certificate
Environmental Management Systems (EMS) involve a set of processes and practices that enable an organisation to reduce its environmental impacts and increase its operating efficiency. A well-designed EMS can help an organisation address its regulatory demands in a systematic manner thereby reducing the risk of noncompliance. An EMS can also help address non-regulated issues such as pollution prevention, odour management, water usage and energy conservation. In this course participants will learn about EMS and how it can benefit their organisation. Through the use of a Case Study and information they bring about their own company participants will leave with a draft EMS for their organisation. It will include organisational Environmental Aspect and Impacts and Objectives and Targets for their organisation’s significant environmental impacts.
Learning Outcomes
- Define what an Environmental Management System (EMS) is and the benefits of establishing one in your organisation
- Understand ‘greenwashing’ and ways that there organisation can avoid ‘greenwashing’
- Know the six KPI areas as defined by the Eco-Management and Audit Scheme (EMAS)
- Know the steps necessary to develop an EMS
- Be able to determine the Environmental Impacts and Aspects within an organisation
- Understand and apply an Environmental Significance standard to organisational Environmental Impacts
- Set Objectives and Targets for significant organisational environmental impacts
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course is aimed at care workers who are involved with clients who suffer from epilepsy. Candidates will gain knowledge on the main effects of epilepsy and the importance of supporting services users to take medication as directed by their doctor. This course will also explore the different types of seizures and behaviour changes an individual may suffer from as a result of epilepsy.
Learning Outcomes:
- What Epilepsy is and how it is caused
- How to recognise at least three types of seizure and how they present
- Know how to safely care for someone having a seizure
- What documentation is required following a seizure
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course aims to raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the workplace. Equality and Diversity can be compromised by candidates own values, opinions, and prejudices, this course explores how prejudices develop and how they may influence people. Candidates will gain an awareness of the discriminatory practice and gain knowledge on how to promote equal opportunities for all and recognise the value of diversity.
Learning Outcomes:
- Equality and Diversity what does it mean?
- Understanding Individual Needs
- Respecting Individual needs
- Equality & Diversity and the Law
- Factors essential to promoting Equality & Diversity
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This is a course for general awareness that looks into aspects of equality and diversity, within the workplace.
Learning Outcomes:
- Have knowledge and understanding of both ‘equality’ and ‘diversity’ in terms of their meaning and interpretation
- Be aware of discrimination, and how and where it can take place, specifically within the workplace
- Have knowledge and understanding of how words and statements can affect others
- Carry out their role within the workplace, responsibly in terms of others
- Have knowledge of the related UK legislation and policies, and understand their reasoning
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course looks at the key issues surrounding Equality and Diversity and is a general awareness course. The specific aspects of equality and diversity are also covered in more detail in the promoting equality and diversity modules.
Learning Outcomes:
- Have knowledge and understanding of both ‘equality’ and ‘diversity’ in terms of their meaning and interpretation
- Be aware of discrimination, and how and where it can take place, specifically within the workplace
- Have knowledge and understanding of how words and statements can affect others
- Carry out their role within the workplace, responsibly in terms of others
- Have knowledge of the related UK legislation and policies, and understand their reasoning.
