Showing 145–160 of 280 results
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Influence and Persuasion complete with certificate
When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This course will help participants learn how to influence and persuade in a variety of areas.
Learning Outcomes
- Make decisions about using persuasion versus manipulation
- Apply the concepts of pushing and pulling when influencing others
- Use different techniques for getting persuasive conversations and presentations underway
- Make a persuasive presentation by using the 5 S’s
- Apply storytelling techniques to extend influence
- Leverage concepts of neuro linguistic programming in everyday influence and persuasion
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Healthcare and social care staff will gain an introduction to information governance, which will include confidentiality, data protection, subject access requests and freedom of information requests.
Learning Outcomes:
- Know the difference between data protection, confidentiality, freedom of information and subject access requests
- Know what good information governance is, as well as bad information governance
- Know how to conduct themselves at work in accordance to such data protection and confidentiality rules
- Understand the importance of keeping professional records, and know what the record keeping protocol is
- Have knowledge and understanding of the consequences of not adhering to the guidelines, and poor record keeping
- Have knowledge and understanding of the Caldicott principles, the Data Protection Act, the Freedom of Information Act and subject access requests, in relation to their own place and field of work
- Know where further information can be found when it comes to information governance
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The Information Governance e-Learning module provides an introduction to information governance; covering, a source of information, uses of information, legal and professional obligations, key information governance principles, and the Freedom of Information Act.
Learning Outcomes:
- Information in Healthcare
- Principles
- Freedom of Information
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£30.00 Original price was: £30.00.£0.00Current price is: £0.00. + VAT
Intermediate Project Management Course complete with certificate
Project management is not just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments that are not a usual part of our job, and to get the job done well, within our budget, and on time. This workshop is intended for those who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. Today will take you through the remaining three stages: planning, execution, and termination.
- Identify your project’s tasks and resources
- Order tasks using the Work Breakdown Structure
- Schedule tasks effectively
- Use basic planning tools such as a Gantt chart, PERT diagram, and network diagram
- Prepare a project budget
- Modify the project budget and schedule to meet targets
- Identify and manage risks
- Prepare a final project plan
- Execute and terminate a project
- Develop and manage a change control process
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Interview Skills helps those trying to fill job vacancies with the right people. This course provides users with good interpersonal and communication skills and shows them how to prepare before interviewing candidates, what the legal issues are surrounding interviews, effective questioning and listening techniques and how to decide on the right candidate for the job
Learning Outcomes:
- Writing job descriptions & person specifications
- Evaluating CVs, application forms & covering letters
- Behavioural & competency-based interviewing
- What to look for in a candidate
- Handling candidate questions
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Intrapreneurship complete with certificate
Intrapreneurship has been described as a great way to make beneficial changes to organisations. People can choose to continue with the status quo, or they can work to make a difference in the lives of themselves and others within the company. Who wants to feel empowered and recognised for their innovative and creative ideas? Who wants to make a difference? If participants answer yes to these questions, then this course will help them become energised and ready to push their ideas forward. After participants complete this course, they will have ways to get started and implement their plans.
Learning Outcomes
- Understand the importance of intrapreneurship in today’s economy
- Identify the characteristics of an intrapreneur and assess their own strengths
- Create an intrapreneurial team within their organisation
- Understand the process of intrapreneurship
- Develop a new product or process idea
- Understand the importance of a sales strategy
- Create a start-up financial statement
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Introduction to E-Mail Marketing complete with certificate
E-mail marketing is here to stay, and knowing how to do it well is essential for marketers as well as small business owners, coaches, and consultants. In this two-day workshop you’ll learn the essentials of planning, creating, and delivering exceptional e-mail marketing campaigns that support your overall marketing strategy. After this course, you will be able to reach more clients and potential clients through your efforts at being an e-mail influencer.
Learning Outcomes
- Apply the concepts of e-mail marketing to grow the influence and reach of a business
- Analyse the different applications of e-mail marketing
- Select a campaign strategy that will help them increase their reach
- Apply a defined strategy to get the best out of every e-mail campaign
- Track and analyse the results of an e-mail campaign
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Introduction to Neuro Linguistic Programming complete with certificate
Your brain, thoughts, and behaviour are at the core of everything that you do every day, even if you aren’t aware of it. In order to truly achieve the results that you want to achieve, you must master the art of bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world. Neuro linguistic programming can give you the tools to do just that. In this introductory course, you will learn the basics of neuro linguistic programming. We will give you the tools to manage your thoughts, and thereby manage yourself.
Learning Outcomes
- Define neuro linguistic programming (NLP) and its key terms
- Describe the key presuppositions of NLP
- Describe the five senses as seen by NLP
- Identify states of mind and modes of thinking using predicates and visual cues
- Develop and refine response strategies for any situation
- Use enriched language to engage your audience
- Interpret body language based on NLP principles
- Ask clean, precise questions to get the information you need
- Use hypnotic language and positive commands to get results
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Introduction to Oral Care Course
Mouth care is an essential part of health care. Look after our mouths is as important as looking after any other part of our body. This course will show you the reason why it is so important to look after our mouths and someone else’s mouth that we are caring for.
- Why taking care of the mouth is important
- Basic mouth care
- Recognise the need to take care of someone else’s mouth
- Causes of dental disease
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£30.00 Original price was: £30.00.£0.00Current price is: £0.00. + VAT
Inventory Management – The Nuts and Bolts complete with certificate
No business can survive very long without an effective programme of controls over the parts and materials that are used in producing or distributing goods and services of the firm. Like many other things that depend on human interpretation, “control” means different things to different individuals. This is an introductory course for you, the warehouse or stockroom manager, the person in charge of what comes in and goes out of your company. You want a smooth and cost-effective operation, with enough products on hand to satisfy needs without stockpiling too much. This course will discuss all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends are.
Learning Outcomes
- Understand terms that are frequently used in warehouse management
- Identify the goals and objectives of inventory management and measure your process against these goals
- Calculate safety stock, reorder points, and order quantities
- Evaluate inventory management systems
- Identify the parts of the inventory cycle
- Better maintain inventory accuracy
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Kickstarting Your Business with Crowdsourcing complete with certificate
Today’s fast-paced marketplace demands that businesses think fast. Crowdsourcing can help all types of businesses keep on top of trends and stay competitive. This course will show you how to leverage all types of crowdsourcing (including microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding) to kickstart your business’ growth.
Learning Outcomes
- Define what crowdsourcing is and its value to businesses
- Determine when crowdsourcing makes sense for a project
- Describe the crowdsourcing process
- Identify platforms and social media tools that can support your crowdsourcing campaigns
- Describe the major types of crowdsourcing, including microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding
- Attract and engage your crowd
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Knowledge Management complete with certificate
Understanding how to manage the knowledge within your organisation is the key to business success. Mismanagement of organisational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organisational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This course will introduce participants to knowledge management tips, techniques, and proven processes.
Learning Outcomes
- Define knowledge and knowledge management.
- Explain the difference between explicit and tacit knowledge.
- Identify various knowledge management theoretical models.
- Explain how a properly implemented knowledge management program can improve efficiency.
- Describe the steps for employing a new knowledge management program in an organisation.
- Identify the required components for implementing a knowledge management framework within an organisation.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Leadership Skills for Supervisors – Communication, Coaching, and Conflict complete with certificate
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organisation. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.
Learning Outcomes
- Learn ways to prioritise, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course will enable participants to gain a better understanding of learning disabilities. Candidates will have the opportunity to familiarise themselves with what a learning disability is, understanding the different types of learning disabilities and the best approach to dealing with challenging behaviours and learning disabilities.
Learning Outcomes:
- What is a learning disability?
- What causes a learning disability?
- Diagnosis and learning disability
- Learning disabilities and other conditions
- Understanding challenging behaviours
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course has been carefully designed so that the learner can gain a greater understanding of learning disabilities, and the issues that surround those who have them and live with those who have them. It also looks at the relationship between autism spectrum disorder (ASD) and attention deficit hyperactivity disorder (ADHD).
Learning Outcomes:
- Understand the difference between learning ‘disability’ and ‘difficulty’
- Know how certain learning disabilities relate to each other, such as attention deficit hyperactivity and autism spectrum disorder (ASD)
- Understand the things that those with learning disabilities face in life, and why
- Understand how those with learning disabilities can be supported, as well as what can go wrong with such care and support
- Understand that people should be involved in their own care, and how this can help them, and other’s attitude toward them
- Understand the term ‘reasonable adjustment’, and how it can be applied in adjusting the way care is provided for the person
- Understand how diagnosing learning disabilities early can help improve the quality of care and support that is delivered
- Have knowledge and understanding of the policies, legislation and information regarding human rights and other areas of consent
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On completion, learners will have an increased understanding of Legionnaires’ disease, including the potential consequences of an outbreak and the symptoms associated with the disease. The module also provides information on the relevant legislation and requirements for compliance.
Learning Outcomes:
- Recognise the implications of a Legionnaires’ disease outbreak
- Summarise how Legionnaires outbreaks can occur in water handling systems
- Identify relevant legislation and the requirements for compliance
- Recognise the role of water handling system owners
- Recognise the role of water handling systems safety providers
- Identify higher risk water handling system
