Showing 33–46 of 46 results
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Interview Skills helps those trying to fill job vacancies with the right people. This course provides users with good interpersonal and communication skills and shows them how to prepare before interviewing candidates, what the legal issues are surrounding interviews, effective questioning and listening techniques and how to decide on the right candidate for the job
Learning Outcomes:
- Writing job descriptions & person specifications
- Evaluating CVs, application forms & covering letters
- Behavioural & competency-based interviewing
- What to look for in a candidate
- Handling candidate questions
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Managing Across Cultures Course complete with certificate
Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.
- Define what culture is and how it shapes the workplace
- Identify how stereotypes shape our perception
- Develop useful cross-cultural attitudes
- Communicate effectively across cultures
- Effectively manage employees from different cultures
- Help teams overcome cross-cultural and virtual barriers
- Promote acceptance and awareness in your organization to help create a multicultural environment
- Leverage the global talent pool
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Managing Difficult Conversations Training Course complete with Certificate
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
- Define frame of reference
- Establish a positive intent and a desired outcome
- Use good communication skills during a conversation
- Draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- Access additional resources as required
- Maintain safety in a conversation
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The course will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively. The module will also introduce how to approach those more difficult conversations that are sometimes needed.
Learning Outcomes:
- What does a manager do?
- Responsibilities of the role
- Challenges of the role
- What skills are required?
- Communication skills
- People management skills
- Motivational skills
- Problem-solving skills
- How to manage issues
- Getting the best from staff
- Setting objectives
- Managing tasks
- Self-appraisal and feedback
- Difficult conversations
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Money Laundering Awareness shows users how to assess the risk of money laundering in their business, report suspicious transactions or activities, what the everyday responsibilities under the money laundering regulations are and the measures that can be taken to protect businesses against the risk of money laundering.
Learning Outcomes:
- Money Laundering Regulations
- Risk assessment
- Nominated officers & staff training
- Recognising & reporting suspicious actions or activities
- The Proceeds of Crime Act 2002
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Find out about what the law states regarding payslips, and what is authorised or unauthorised deductions from pay. The course will also look at the types of reward and benefits that can be offered to staff, these may not always be financial, and the impact they can have.
Learning Outcomes:
- Factors that can influence pay
- The law
- Payslips
- Overpayments
- Deductions
- The National Minimum Wage
- Pay systems
- Rewards and benefits
- Types of reward
- Non-financial rewards
- Salary sacrifice
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The performance management course will explore why it’s important to have good objectives and competencies and how they contribute to an effective appraisal system.
Learning Outcomes:
- What is performance management?
- Why it is important
- Employee engagement
- Objectives and competencies
- Personal development plans
- Appraisal systems
- Communication between managers and employees
- Keeping in touch meetings
- Mid-year reviews
- Annual appraisals
- Following the appraisal process
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The aim of this E-Learning course is to enable the learner to provide appraisals through effective communication and reviews.
Learning Outcomes:
- Recognise the benefits of effective appraisals.
- Understand how to tailor the appraisal process to suit your organisation and management style.
- Demonstrate how to manage performance.
- Establish appraisal style.
- Identify different approaches to appraisals.
- Give and receive feedback
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This module will explain how to be prepared for the first day in your new job, it will look at your basic employment rights, and you will be able to see what is expected of you at work.
Learning Outcomes:
- Your first day at work
- Are you prepared for your first day?
- What should you wear?
- What are your expectations of work?
- What are your rights?
- Pay and deductions from your pay.
- Working hours – holidays and breaks.
- Contracts of employment
- What are your responsibilities?
- Timing keeping
- Maintaining a professional attitude
- What other things will you need to know?
- Health and safety
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Tough Topics – Talking to Employees about Personal Hygiene complete with certificate
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of. This course has two major themes. First, we’ll give you a framework for having those tough conversations. We’ll also give you some guidelines for customising that framework for your organisation. Then, we’ll look at some common tough conversations that come up, including body odour, flatulence, poor clothing and hair decisions, and bad breath. You’ll walk away well prepared for any kind of challenging conversation.
Learning Outcomes
- Identify the advantages to having tough conversations
- Describe the components to an effective behaviour modification conversation
- Use your organisation’s resources to help you deal with hygiene issues
- Overcome barriers that employees put up when discussing hygiene problems
- Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odour, excessive gas, and incontinence
- Nip poor hygiene habits in the bud
- Identify ways to encourage good hygiene at your workplace
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This module will examine the key issues in the important areas of Working Time and holidays. This includes how many hours employees are expected to work each week, entitlements to lunch, rest breaks and holidays. The course will look at situations such as:- when time off may be paid or unpaid, including time off for sickness how many days holiday employees are entitled to, and when they can be taken how leave should be booked, what happens if you are new or too many people request leave for the same time how holiday pay should be calculated and what happens to holiday pay on termination of employment.
Learning Outcomes:
- Working time
- The law
- Working hours
- Different groups of workers
- Time off
- Paid or unpaid
- Time off for sickness
- Holiday entitlement
- Bank holidays
- Accrued leave
- Booking annual leave
- Requesting leave
- Restrictions
- Leave on termination
- Extended leave
- Calculating holiday pay
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Workplace Harassment Training – What It is and What to Do About It complete with certificate
How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this course.
Learning Outcomes
- Explain what is acceptable behaviour in the workplace and what is not, and why
- Apply the benefits of harassment training
- Define the various types of harassment, including sexual harassment
- Assist in creating a harassment policy
- State some ways to prevent harassment and understand what role they can play
- Demonstrate some ways to protect themselves from harassment
- Know what to do if they are harassed or accused of harassment
- Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
- Identify situations where mediation is appropriate, and understand how mediation works in those situations
- Describe appropriate solutions for a harassment incident
- Know what to do if a complaint is false
- Help their workplace return to normal after a harassment incident
