Showing 241–256 of 280 results
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Slips and trips are the biggest cause of serious injuries to people who work in catering and hospitality. Many result in broken bones or worse. Slips and trips can happen anywhere but most accidents happen in and around the kitchen. If you are a catering assistant, chef, cook, waiter or bar worker, you are most at risk. You have a legal duty to look after yourself and your colleagues at work.
Learning Outcomes:
- Why slips and trips are a problem
- Why they happen
- How you can help to stop them
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Social Selling for Small Businesses Course complete with certificate
Social selling isn’t just a fad or the latest approach to selling that businesses need to adopt. It’s a result of the massive integration of social media in how we conduct our lives. Sales professionals understand they can connect to and leverage these habits. This course is designed for entrepreneurs and sales professionals to learn how to function in that space. In this course, we’re going to explore how social selling is an essential requirement for sales teams, and how the relationships that are created and nurtured within social media will help you grow and sustain your business. We’ll also learn how to apply specific techniques to connect with your audience and potential fans in the social space.
Learning Outcomes
- Describe the attributes of social selling
- Explore how social selling can generate results for their small business
- Apply social selling strategies to create relevance in social media
- Understand the power of leveraging different social media platforms in social selling
- Measure their social selling results
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The aim of this E-Learning course is to enable the learner to provide appraisals through effective communication and reviews.
Learning Outcomes:
- Recognise the benefits of effective appraisals.
- Understand how to tailor the appraisal process to suit your organisation and management style.
- Demonstrate how to manage performance.
- Establish appraisal style.
- Identify different approaches to appraisals.
- Give and receive feedback
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This module will explain how to be prepared for the first day in your new job, it will look at your basic employment rights, and you will be able to see what is expected of you at work.
Learning Outcomes:
- Your first day at work
- Are you prepared for your first day?
- What should you wear?
- What are your expectations of work?
- What are your rights?
- Pay and deductions from your pay.
- Working hours – holidays and breaks.
- Contracts of employment
- What are your responsibilities?
- Timing keeping
- Maintaining a professional attitude
- What other things will you need to know?
- Health and safety
-
Sale!
£30.00 Original price was: £30.00.£0.00Current price is: £0.00. + VAT
Strategic Planning Course complete with certificate
If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organisation’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This course will help you describe what you want to do and get people where you want to go.
Learning Outcomes
- Identify the values that support their company
- Define the vision for their company
- Write a mission statement that explains what the company’s purpose is
- Complete meaningful SWOT analyses
- Apply tools and techniques to create a strategic plan that directs the organisation from the executive to the front line
- Implement, evaluate, and review a strategic plan
- Identify how related tools, such as the strategy map and balanced scorecard, can help them develop a strategic plan
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course is designed to give you an overview of stress awareness at work. The module explains what stress is and how it is expressed physically and psychologically.
We identify potential causes of stress to yourself and to colleagues, explain how to minimise feelings of stress before it becomes a serious problem and offer some short-term coping strategies for dealing with stress as well as longer-term solutions.
Introduction and Overview: In section one, you will learn what stress is, how it can work for or against you and your potential responses to stress.
Stress in the Workplace:
In section two, we introduce you to work-related stress, demonstrating how to spot problems and showing how stress can be both good or bad.
Risk Factors for Work-Related Stress:
In section three, we look at different risk factors relating to Work-Related Stress and how to minimise them.
Dealing with Stress:
In section four, you will go through some scenarios aimed to help you understand how best to cope with stress.
Email stress:
In section five, we will look at email as a source of stress and we offer some tips on good practice when writing emails.
Resources:
In section six we offer some links to further information on dealing with work-related stress.
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The stroke awareness training course is aimed at anyone currently or seeking to work within the healthcare sector. Candidates will benefit from having knowledge of symptoms, treatments and side effects.
Learning Outcomes:
- Understand the symptoms of strokes
- Who is at risk
- Treatment for strokes
- Rehabilitation methods
-
Sale!
£30.00 Original price was: £30.00.£14.90Current price is: £14.90. + VAT
This course maps to national DANOS standards.
DANOS are the Drug and Alcohol industry National Occupational Standards.
Learning Outcomes:
- Understand possible causes of substance and drugs abuse
- Have knowledge of the different treatments available
- Be aware of the help that is available for drug users and their families
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Survival Skills for the New Trainer Course complete with certificate
Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and about helping people. Others become trainers because their employer asks them to get involved in mentoring, training, or coaching new or existing employees. Trainers also get started when they want to make some changes to their daily activities, but wish to continue contributing to a particular organisation or industry. If you are thinking about becoming a trainer, or have started doing some training already and want to know more about what will help you to become an excellent trainer, this workshop will help. This course is designed as an exploration of the essential skills that trainers need to develop, and to get you started in the learning process in an interactive and fun environment.
Learning Outcomes
- The essential background for trainers to have
- How being genuine enhances training
- The elements of good questions
- How to apply listening skills
- Rapport building strategies
- The key skills in a trainer’s toolbox
- How to identify skill areas for development
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Team Building – Developing High Performance Teams complete with certificate
Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together? This workshop is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members.
Learning Outcomes
- Identify different types of teams.
- Build teamwork by recognising and tapping into the twelve characteristics of an effective team.
- Promote trust and rapport by exploring your team player style and how it impacts group dynamics.
- Recognise the key elements that move a team from involvement to empowerment and how to give these elements to your team.
- Develop strategies for dealing with team conflict and common problems.
- Understand how action planning and analysis tools can help your team perform better.
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Telemarketing – Using the Telephone as a Sales Tool complete with certificate
Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalise each sales call.
Learning Outcomes
- Build trust and respect with customers and colleagues.
- Warm up your sales approach to improve success with cold calling.
- Identify ways to make a positive impression.
- Identify negotiation strategies that will make you a stronger seller.
- Create a script to maximise your efficiency on the phone.
- Learn what to say and what to ask to create interest, handle objections, and close the sale.
-
Sale!
£30.00 Original price was: £30.00.£0.00Current price is: £0.00. + VAT
The ABCs of Supervising Others complete with certificate
This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Learning Outcomes
- Adjust to the supervisor’s role with confidence.
- Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
- Identify key attitudes that they can develop to enhance their supervisory skills.
- Use time management and planning techniques to maximise their success.
- Develop a technique for giving instructions that are clear and understood.
- Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The Minute Taker’s Workshop complete with certificate
No matter who you are or what you do, whether at work or in the community, you are likely involved in meetings. Meetings are costly, whether they are held in a company boardroom or at the local coffee shop. To ensure that meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if accurate minutes have not been recorded, then the meeting may just as well not have taken place. If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this course you will understand your role as a minute-taker and the best techniques for producing minutes that include all the essential information needed.
Learning Outcomes
- Recognise the importance of minute-taking.
- Develop key minute-taking skills, including listening skills, critical thinking, and organisation.
- Be able to resolve many of the complaints that affect minute-takers.
- Be able to write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes.
- Be an efficient minute-taker in any type of meeting.
- Be able to prepare and maintain a minute book.
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The Practical Trainer complete with certificate
Most people who call themselves trainers today probably didn’t start out to be trainers. They often work in a field where they develop extensive knowledge and then are asked to share what they know. Many trainers have some experience with teaching, writing, or leadership, although they come from nearly every field. As such, people who work as trainers are often put into difficult situations without much understanding of what training is or how to do it well. We know that being a good trainer is the result of developing skills to bring information to an audience. This information will then engage, empower, and encourage continued learning and development. This course will give you the skills that you need so that your students not only learn, but also enjoy the process, retain information shared, and use their new skills back in the workplace.
Learning Outcomes
- Recognise the importance of considering the participants and their training needs, including the different learning styles and adult learning principles.
- Know how to write objectives and evaluate whether these objectives have been met at the end of a training session.
- Develop an effective training style, using appropriate training aids and techniques.
- Conduct a short group training session that incorporates these training concepts.
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The Professional Supervisor complete with certificate
With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This course can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!
Learning Outcomes
- Clarify the scope and nature of a supervisory position.
- Learn some ways to deal with the challenges of the role.
- Recognise the responsibilities you have as a supervisor, to yourself, your team, and your organisation.
- Learn key techniques to help you plan and prioritise effectively.
- Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
- Develop strategies for motivating your team, giving feedback, and resolving conflict.
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Time Management – Get Organised for Peak Performance complete with certificate
Time is money, the saying goes, and lots of it gets lost in disorganisation and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganisation. Many people find that they flit from one task to another, trying to get everything done. In this course, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.
Learning Outcomes
- Better organise yourself and your workspace for peak efficiency.
- Understand the importance of, and the most useful techniques for, setting and achieving goals.
- Identify the right things to be doing and develop plans for doing them.
- Learn what to delegate and how to delegate well.
- Take control of things that can derail your workplace productivity.
