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    Customer Service Training – Managing Customer Service

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Customer Service Training – Managing Customer Service Complete with certificate

    The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

    Learning Outcomes

    • Identify ways to establish links between excellence in customer service and your business practices and policies.
    • Develop the skills and practices that are essential elements of a customer service-focused manager.
    • Recognise what employees are looking for to be truly engaged.
    • Recognise who the customers are and what they are looking for.
    • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.