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  • Sale! a-man-managing-difficult-conversations

    Managing Difficult Conversations Training Course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Managing Difficult Conversations Training Course complete with Certificate


    We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

    • Define frame of reference
    • Establish a positive intent and a desired outcome
    • Use good communication skills during a conversation
    • Draft a script for a difficult conversation
    • Use specific steps to carry out a difficult conversation
    • Access additional resources as required
    • Maintain safety in a conversation