Active Listening
Original price was: £20.00.£9.47Current price is: £9.47. + VAT
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Active Listening
Active listening complete with certificate
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.
Learning Outcomes
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
Original price was: £20.00.£9.47Current price is: £9.47. + VAT
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Who we are
We are an accredited and trusted leading provider across the UK. We have extensive experience in various private and public sectors environments.
Our statutory, mandatory and specialist training courses are delivered in line with the relevant UK legislation and recommended practice including the Continuing Professional Development (CPD)
The online nature of the courses means that they are affordable, but do not compromise the quality.
We offer over 100 online training courses, developed specifically to meet the needs of individuals to meet both their responsibilities and job roles and are ideal for induction, awareness, knowledge and refresher training.
Why participate in our active listening course
Assessment
Once you have completed the learning you will participate in a multiple-choice assessment, a pass mark of 75% is required. The online test is marked automatically, receiving an instant grade. Don’t worry if you don’t pass or want to improve your grade, you can retake the test unlimited times at no extra cost.
Accreditation
HL Online Training Provides continuing professional development (CPD) interactive accredited training courses online for both individuals and businesses allowing you to obtain certified CPD hours.
Certificate
All our courses are accredited by the Continuing Professional Development (CPD) and are nationally recognised. Once you have completed your assessment you will be awarded a free accredited certificate in PDF format which is immediately available. Hard copies of the certificate are available at an additional fee of £3.99. All evidence of learning and certification will remain on our system for your future reference.
Course Format
The course is delivered online via our bespoke e-learning portal, complete with both online “classroom” style and interactive user-friendly training and downloadable documentation to aid your learning. You can resume or stop your course at any time, remembering the exact point you were at.
Course Duration
This does depend on the level and experience of the individual, as a guide a level 1 takes 1 hour, level 2 takes 2 hours and level 3 takes 3 hours as an average to complete each course. You have 12 months to take the course, however, there is no time limit in which you need to complete the course.
Tutor Support
It’s good to know help is at hand.
We take pride in our customer service, offering dedicated tutor support offering you unlimited online email support whilst studying to help answer any questions you may have.
Course Compatibility
Our courses utilise a responsive design making it available on your desktop, laptop, tablet or mobile Device. We recommend using the Google Chrome Browser.
CPD Accredited
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Free Certificate
Unlimited Exam Retakes
Why Choose HL Online Training?
Accreditation: Nationally Recognised CPD Accredited Courses
Duration: 1 Hour (Counts Towards 5 CPD Credits)
Access: 24/7 Unlimited Accesses For 12 Months
Evidence: Learning & Certification Remain On The System Indefinitely
Support: Unlimited Dedicated Online Tutor Support
Certificate Cost: Free To Download Online As A PDF. Hard copies Sent To Your Address For £3.99 (Optional
Exam Type: Online Multiple Choice Assesment
Exam Included: Exam Is Included In The Price
Exam Retakes: Unlimited Retakes At No Extra Cost
Why participate in our course?
Assessment
Once you have completed the learning you will participate in a multiple-choice assessment, a pass mark of 75% is required. The online test is marked automatically, receiving an instant grade. Don’t worry if you don’t pass or want to improve your grade, you can retake the test unlimited times at no extra cost.
Accreditation
HL Online Training Provides continuing professional development (CPD) interactive accredited training courses online for both individuals and businesses in a health and social care environment, allowing you to obtain certified CPD hours.
Certificate
All our courses are accredited by the Continuing Professional Development (CPD) and are nationally recognised. Once you have completed your assessment you will be awarded a free accredited certificate in PDF format which is immediately available. Hard copies of the certificate are available at an additional fee of £5. All evidence of learning and certification will remain on our system for your future reference.
Course Format
The course is delivered online via our bespoke e-learning portal, complete with both online “classroom” style and interactive user-friendly training and downloadable documentation to aid your learning. You can resume or stop your course at any time, remembering the exact point you were at.
Course Duration
This does depend on the level and experience of the individual, as a guide a level 1 takes 1 hour, level 2 takes 2 hours and level 3 takes 3 hours as an average to complete each course. You have 12 months to take the course, however, there is no time limit in which you need to complete the course.
Tutor Support
It’s good to know help is at hand. We take pride in our customer service, offering dedicated tutor support offering you unlimited online email support whilst studying to help answer any questions you may have.
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How our courses work
We offer over 300 online training courses, developed specifically to meet the needs of individuals, health and social care workers to meet both their responsibilities and job roles and are ideal for induction, awareness, knowledge and refresher training.
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Frequently Asked Questions
How do I access my training after I've paid?
Once your purchase is complete, you'll instantly receive a confirmation email containing a link to set up your personal learning account. After a quick setup, you can log in to your student dashboard where your course will be ready and waiting for you. You can access it 24/7 from any computer, tablet, or smartphone with an internet connection.
How long do I have to complete my course?
We understand that everyone learns at a different pace. That's why we provide 12 months of unlimited access to your course materials from the date of purchase. This gives you the flexibility to study whenever it suits you, revisit tricky topics as often as you like, and complete your training without any pressure.
What if I get stuck or need help during my course?
You're never alone on your learning journey. We offer dedicated tutor support via email for any questions you have about the course content. Our expert tutors are industry professionals and aim to respond to all queries within 24 business hours. For technical issues, our friendly support team is also on hand to help.
How am I assessed? Is there a final exam?
Our courses are assessed through a series of short quizzes after each module to check your understanding, followed by a final online multiple-choice exam. You can take the exam whenever you feel ready, right from your student dashboard. Don't worry if you don't pass the first time—free retakes are included to ensure you have every opportunity to succeed.