Showing all 2 results

  • Sale! Duty of Care Course

    Duty of Care (NHS Health & Social Care) course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    Duty of Care covers looking after the needs of everyone, including patients and staff. This course educates those within the healthcare sector that they have a duty of care, not just toward their patients, but also toward their colleagues, members of the public, and themselves. It explains that the individual should be acting with everyone’s best interests at heart when at all possible, and never to do anything that will harm the wellbeing of themselves or others.

    Learning Outcomes:

    • Explain what ‘Duty of Care’ means
    • Explain how this becomes part of a safe workplace and practice
    • Have understanding of how dilemmas can and will occur when it comes to the wellbeing of people
    • Understand how service can be improved by the complaints of others, as well as comments and feedback of any kind
    • Have understanding of what the following means and how to deal with them; adverse events, incidents, errors and near misses
    • Have understanding of the legislation that applies to such adverse events, incidents, errors and near misses, and how they should be reported
    • Understand the areas that can cause confrontation, and have knowledge of the communication skills which can be used to solve such issues.

  • Sale! Online Duty of Care Course

    Duty Of Care course

    Original price was: £20.00.Current price is: £9.47. £11.36 Inc VAT

    This session aims to encourage health and social care staff to think about their responsibility to the people in their care and themselves, colleagues, employers and members of the public so that they are always acting in the best interests of others and not acting in ways that result in harm or failing to act which results in harm.

    The session will also give health and social care staff the opportunity to reflect on some examples of situations where staff should raise concerns and act in the best interest of others and this includes understanding where an individual’s rights conflict with the plans set out by health and social care staff.

    By the end of this session you will be able to:

    • Define ‘duty of care’
    • Describe how duty of care contributes to safe practice
    • Explain how dilemmas may arise between the duty of care and an individual’s rights
    • Describe how comments and complaints can improve the quality of service and the importance of learning from this feedback
    • Define the following terms: adverse events, incidents, errors and near misses
    • Describe how to deal with adverse events, incidents, errors and near misses
    • Briefly discuss the legislation relevant to reporting adverse events, incidents, errors and near misses
    • Briefly describe the factors that contribute to and cause confrontation
    • Briefly discuss how communication skills can be used to solve problems and reduce the likelihood or impact of confrontation
    • Briefly describe how to assess and reduce risks in confrontational situations