This session provides an introduction to the Conflict Resolution course. In this session, you will see why it is so important to be able to diffuse conflict that sometimes occurs in healthcare settings.
By the end of this session you will be able to:
- Explain why it is important for people who work in primary care to have training in conflict resolution
- Differentiate between physical and non-physical assault
- Determine whether you are at risk of experiencing conflict in your role in primary care
What is Primary & Secondary Care?
Primary care is the first point of contact for someone when they contract an illness, suffer an injury or experience symptoms that are new to them. It is generally regarded as the ‘gateway’ to receiving more specialist care. This contact will be with a GP, Dentist or Optician.
Secondary care – A patient who has been provided with primary care may be referred to a secondary care professional – a specialist with expertise on the patient’s issue. These are consultant-led services which include psychology, psychiatry and orthopaedics.