Showing 145–155 of 155 results
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Trade Shows – Getting the Most Out Of Your Trade Show Experience complete with certificate
Most companies spend huge amounts of time and money designing, construction, outfitting, transporting, and setting up their trade show booth. This course aims to have you understand some of the basic skills that would allow you to get the most out of your trade show experience. The course will start by looking at who attends trade shows and why they are there. It will explore a number of things that should be done before the show even starts, including setting trade show goals, understanding your company, and developing good trade show introductions. It will then look at trade show etiquette and skills emphasising active listening, body language and questioning. A special emphasis will be placed on conducting prospecting. The course will end with an exploration of the follow-up necessary after the show. This course will highlight basic skills that should allow you to generate more leads, prospects and especially qualified prospects at your next trade show.
Learning Outcomes
- Understand the types of people that attend trade shows
- Develop trade show goals, which are S.M.A.R.T. – Specific, Measurable, Achievable, Relevant and Time-bound.
- Know what your company does (products, marketing strategy, your customers) in order to work successfully in the trade show booth
- Realise the importance of good conversation from the opening lines of introduction to the closing of the conversation, hopefully with a potential sale.
- Develop a variety of introductions that could be used to engage potential customers at a trade show.
- Understand the importance of Pre-Promotion to the success of the trade show.
- Realise the importance of targeted promotional giveaways.
- Understand the importance of good booth behaviour including Active Listening, Body Language, and Questioning.
- Conduct prospecting activities at a trade show, including First Contact, Qualification, Determining Needs, and Closing the Deal
- Develop and conduct follow-up activities with leads, prospects, and qualified prospects after the trade show.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Training with Visual Storytelling complete with certificate
Training is constantly evolving, just as the needs and desires of learners are constantly changing. This course is for trainers who are ready to make their training stronger, more memorable, and more engaging for learners by using visual storytelling and graphical techniques to create better learning experiences that lead to better retention.
Learning Outcomes
- Describe how storyboarding leads to better training results
- Apply storyboarding techniques to create a strong foundation for training
- Design training that uses storytelling to make it memorable, compelling, and relevant to the audience
- Evaluate technology tools to determine what will create the best learning experiences needed for adequate training
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Using Activities to Make Training Fun Course complete with certificate
Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, we’ve all been somewhere where the class clown is able to lighten the mood and help people have fun. The good news is that humour can help you make your training sessions just as engaging as those fun social occasions. Even better, you don’t need to be the class clown or an award-winning comedian to do it. This course will help you identify what kind of humour you can bring to the classroom, and how games can help you engage your participants.
Learning Outcomes
- Understand how training can include the use of humour and games
- Use different types of games
- Identify methods to elicit participant buy-in
- Use humour principles in adult learning
- Troubleshoot when games go badly
- Develop their own games
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Working Smarter – Using Technology to your Advantage complete with certificate
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This course will show participants how to leverage technology to work smarter, not harder.
Learning Outcomes
- Make your workplace a technology-friendly place
- Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
- Communicate better with the IT department
- Make the best software and training choices
- Set an IT budget
- Set expectations and responsibilities for security and privacy
- Keep employees safe and healthy
- Develop and implement a system usage policy
- Implement policies for dealing with company property
- Decide whether or not employees should telecommute
- Make telecommuting work
- Deal with workplace rage
- Address technological issues
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This module will examine the key issues in the important areas of Working Time and holidays. This includes how many hours employees are expected to work each week, entitlements to lunch, rest breaks and holidays. The course will look at situations such as:- when time off may be paid or unpaid, including time off for sickness how many days holiday employees are entitled to, and when they can be taken how leave should be booked, what happens if you are new or too many people request leave for the same time how holiday pay should be calculated and what happens to holiday pay on termination of employment.
Learning Outcomes:
- Working time
- The law
- Working hours
- Different groups of workers
- Time off
- Paid or unpaid
- Time off for sickness
- Holiday entitlement
- Bank holidays
- Accrued leave
- Booking annual leave
- Requesting leave
- Restrictions
- Leave on termination
- Extended leave
- Calculating holiday pay
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Workplace Harassment Training – What It is and What to Do About It complete with certificate
How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this course.
Learning Outcomes
- Explain what is acceptable behaviour in the workplace and what is not, and why
- Apply the benefits of harassment training
- Define the various types of harassment, including sexual harassment
- Assist in creating a harassment policy
- State some ways to prevent harassment and understand what role they can play
- Demonstrate some ways to protect themselves from harassment
- Know what to do if they are harassed or accused of harassment
- Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
- Identify situations where mediation is appropriate, and understand how mediation works in those situations
- Describe appropriate solutions for a harassment incident
- Know what to do if a complaint is false
- Help their workplace return to normal after a harassment incident
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Workplace Success – Seven Key Skills you’ll Need complete with certificate
There have been a number of studies that identify the key skills that workers need to be successful. Various studies call them different things – critical employability skills, soft skills, or transferrable skills. Regardless of the name these skills are critical for workplace success. Seven of the most commonly identified skills are: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and Emotional Intelligence. Many of us possess one or more of these attributes already and perhaps all of them. Luckily these skills can be improved upon through training.
Learning Outcomes
- Know your own team member roles and responsibilities.
- Understand ways to be an effective team member.
- Know how it feels to experience change and know your level of change tolerance.
- Understand ways to be flexible in times of change.
- Know what a problem is and ways to approach problem solving.
- Recognise the self-fulfilling prophecy and its relevance to their work.
- Appreciate the variety of behaviours that characterise resourcefulness in the workplace.
- Identify tips to giving and receiving feedback.
- Realise the uses of feedback to increase their strengths as leaders in the workplace.
- Recognise self-confident behaviours in the workplace.
- Utilise a three-step process to building your own self-confidence.
- Apply a number of group methods for creative thinking.
- Recount the history of social and emotional intelligence theory.
- Define Daniel Goleman’s five sets of social and emotional competencies and correlate them to workplace experiences.
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£30.00 Original price was: £30.00.£0.00Current price is: £0.00. + VAT
Workplace Violence Course – How to Manage Anger and Violence in the Workplace complete with certificate
Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.
Learning Outcomes
- Describe what workplace violence is
- Identify some warning signs of violence
- Apply the cycle of anger
- Understand Albert Bandura’s behaviour wheel and how it applies to anger
- Develop a seven-step process for managing your anger and others’ anger
- Apply better communication and problem solving skills, which will reduce frustration and anger
- Develop some other ways of managing anger, including coping thoughts and relaxation techniques
- Use the nine components of an organisational approach to managing anger, including risk assessment processes
- Respond if a violent incident occurs in the workplace, on both an individual and organisational level
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Writing a Business Plan Course complete with certificate
This course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. Students will come away from the course energized and prepared to write their business plan.
Learning Outcomes
- Research and analyse the individual components needed for a business plan
- Apply skills to create a business plan for different audiences, including investors, banks, and other stakeholders
- Explain the purpose and future of their business in easy to understand terms
- Use accounting terms to describe the future for their business
- Describe their marketing, sales, and planning strategies
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
To be able to do your job well, it is important to understand the main duties and responsibilities of your role.
Learning Objectives:
- Safeguarding
- Support decision making
- Partnership working
- Respect diversity
- Promote independence
- Promote dignity and respect
- Challenge discrimination
- Support equality and inclusion
