Showing 17–32 of 155 results
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Building Relationships for Success in Sales complete with certificate
No one questions that making friends is a good thing. In this workshop, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.
Learning Outcomes
- The benefits of developing a support network of connections.
- How building relationships can help you develop your business base.
- How to apply communication techniques to build your network.
- The key elements in strong working relationships, and how they might put more of these elements in your working relationships.
- Key interpersonal skills.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
In this Bullying and Harassment course you will find out what the Equality Act 2010 protected characteristics are, and the legal issues surrounding harassment and bullying.
Learning Outcomes:
- What is bullying and harassment?
- What’s the difference?
- Examples of behaviours
- Why it is important?
- The law
- Protected characteristics
- Who is liable?
- Who is responsible?
- Importance of perception
- Processes and procedures
- Case studies
The certificate is immediately available upon completion online.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Bullying in the Workplace complete with certificate
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent.
This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers?
All of these questions (and more!) will be answered.
Learning Outcomes
- Define what bullying is and is not
- Understand the costs of bullying to people and organisations
- Identify bullying behaviours and the reasons behind them
- Know some ways to prevent bullying and understand what role you can play
- Know some ways to protect yourself from bullying
- Know what to do if you are bullied
- Identify appropriate solutions for a bullying incident (within and outside the organisation)
- Assist in creating an anti-bullying policy
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Business Ethics for the Office complete with certificate
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment
Learning Outcomes
- Understand the difference between ethics and morals
- Understand the value of ethics
- Identify some of your values and moral principles
- Be familiar with some philosophical approaches to ethical decisions
- Identify some ways to improve ethics in your office
- Know what is required to start developing an office code of ethics
- Know some ways to avoid ethical dilemmas
- Have some tools to help you make better decisions
- Be familiar with some common ethical dilemmas
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Business Leadership – Becoming Management Material complete with certificate
This course is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organisation. What makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it? The answer is all of the above. By accepting the challenge to lead, you come to realise that the only limits are those you place on yourself.
Learning Outcomes
- Define your role as a manager and identify how that role differs from other roles you have had.
- Understand the management challenge and the new functions of management.
- Discover how you can prepare for and embrace the forces of change.
- Identify ways to get you and your workspace organised and get a jump on the next crisis.
- Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
- Enhance your ability to communicate with others in meetings and through presentations.
- Create an action plan for managing your career success.
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Sale!
£85.23 Original price was: £85.23.£29.00Current price is: £29.00. + VAT
The Business Management Online Training Bundle is ideal to increase your knowledge in this sector.
This package comes complete with 9 courses all of which are CPD Accredited and Certificated following the Qualifications and Credit Framework (QCF).
Courses Include:
- Giving & Receiving Feedback
- Communication
- Conflict Resolution
- Managing Conflict
- Managing People
- Performance Management
- Staff Appraisal Skills
- Time Management
- Understand Your Role
The certificate is immediately available upon completion online.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Business Process Management complete with certificate
Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.
Learning Outcomes
- Define business process management and related concepts
- Recognise the vital role processes play in a business
- Appreciate the role of technology in process management
- Develop a vision to guide process improvement
- Understand how to design or enhance an existing process using the business process life cycle
- Construct a process map
- Perform what-if analysis
- Implement and monitor process changes
- Identify how Lean and Six Sigma methods can assist in managing and improving processes
- Use a variety of tools and techniques to eliminate waste and redundancies
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Business Succession Planning – Developing and Maintaining a Succession Plan complete with certificate
Change is a hallmark of today’s business world. Our workforce is constantly changing – people come and go and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This course will help you teach the basics about creating and maintaining a succession plan.
Learning Outcomes
- Demonstrate an understanding of the value of succession planning for successful businesses.
- Demonstrate expertise with the key elements of a succession plan.
- Create and discuss aspects of a succession plan.
- Discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Business Writing That Works complete with certificate
We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t. In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This course will give participants the tools to become better writers.
Learning Outcomes
- The value of good written communication.
- How to write and proofread your work so it is clear, concise, complete, and correct.
- How to apply these skills in real world situations.
- Understanding the proper format for memos, letters, and e-mails.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Call Centre Training – Sales and Customer Service Training for Call Centre Agents complete with certificate
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical course.
Note that we will use two acronyms interchangeably throughout the course:
- CSR: Customer Service Representative
- CCA: Call Center Agent
Learning Outcomes
- The nuances of body language and verbal skills
- Aspects of verbal communication such as tone, cadence, and pitch
- Questioning and listening skills
- How to deliver bad news and say “no”
- Effective ways to negotiate
- The importance of creating and delivering meaningful messages
- Tools to facilitate their communication
- The value of personalising their interactions and developing relationships
- Vocal techniques that will enhance their speech and communication ability
- Personalised techniques for managing stress
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Change Management – Change and How to Deal With It complete with certificate
Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.
In this course, you will learn how to manage and cope with change and how to help those around you too.
Learning Outcomes
- Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
- See change not as something to be feared and resisted but as an essential element of the world to be accepted.
- Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
- Recognise that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.
- See change as an opportunity for self-motivation and innovation.
- Identify strategies for helping change be accepted and implemented in the workplace.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Coaching and Mentoring complete with certificate
Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organisation.
Learning Outcomes
- How coaching can be used to develop a team
- The coaching and mentoring skills that help improve individual performance
- The behaviours and practices of an effective coach
- How to recognise employees’ strengths and give them the feedback they need to succeed
- How to identify employee problems and ways that they can help correct them
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Communication Strategies complete with certificate
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this course is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Communications for Small Business Owners complete with certificate
Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course is to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.
Learning Outcomes
- Define the essential pieces of communication
- Customise these essential pieces for their company
- Identify the processes and plans needed for clear communications
- Develop, maintain, and evolve effective content for their communications
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
