Showing 49–64 of 155 results
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Critical Thinking Complete with certificate
In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?
The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This course will give you some practical tools and hands-on experience with critical thinking and problem solving.
Learning Outcomes
- Define critical and non-critical thinking
- Identify your critical thinking style(s), including areas of strength and improvement
- Describe other thinking styles, including left/right brain thinking and whole-brain thinking
- Work through the critical thinking process to build or analyse arguments
- Develop and evaluate explanations
- Improve key critical thinking skills, including active listening and questioning
- Use analytical thought systems and creative thinking techniques
- Prepare and present powerful arguments
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
CRM – An Introduction to Customer Relationship Management Complete with certificate
This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
-
Sale!
£56.82 Original price was: £56.82.£29.00Current price is: £29.00. + VAT
The Customer Service training bundle is ideal within a business and retail environment.
This package comes complete with 6 courses all of which are CPD Accredited and Certificated following the Qualifications and Credit Framework (QCF).
Courses include:
- Communication
- Complaints Handling
- Conflict Resolution
- Customer Service
- Giving & Receiving Feedback
- Managing Conflict
The certificate is immediately available upon completion online.
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service
Learning Outcomes:
- The benefits of excellent customer service
- Deliver excellent customer service
- Handle complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Customer Service Training – Critical Elements of Customer Service Complete with certificate
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Customer Service Training – Managing Customer Service Complete with certificate
The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
Learning Outcomes
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognise what employees are looking for to be truly engaged.
- Recognise who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This Data Protection course has been developed to provide you with an understanding of the issues surrounding data protection in the workplace. It covers the legal requirements of the Data Protection Act and suggestions for keeping your own data safe.
Learning Outcomes:
- Why protect data?
- Obtain data fairly and lawfully
- Process data for specified purpose
- Accurate and up-to-date data
- Adequate, relevant and not excessive
- Do not keep data for longer than necessary
- Process data as per data subject rights
- Keep data secure
- Do not transfer data outside EEA
- Keep your own data safe
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Dealing with the Media – Creating a positive working relationship complete with certificate
The media is more widespread and pervasive than it’s ever been and its reach is growing all the time. Depending on your line of work or hobbies, or just a plain twist of fate, you could end up being the answer part of a question and answer session with a member of the media.
It’s easy to become nervous or tongue-tied when being in this situation. Plenty of people get distracted when they consider that what they are saying could very soon be on some news organisation’s website or Twitter feed.
Being uneasy is perfectly understandable, but you can learn to deal with the media, on a one-off basis, or as a recurring situation. This course will give you the tools you need when dealing with the media and putting your best foot forward without putting your foot in your mouth.
Learning Outcomes
- Prepare for an interview
- Be interviewed successfully
- Craft a media statement
- Develop and issue a press release
- Understand libel and slander
- Develop a media package
- Understand various media outlets
- Build relationships with the media
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Delegation – The Art Of Delegating Effectively complete with certificate
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organisation.
Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This course will explore many of the facets of delegation, including when to delegate and whom to delegate to. We will also go through the delegation process step by step and learn about techniques to overcome problems.
Learning Outcomes
- Clearly identify how delegation fits into their job and how it can make them more successful
- Identify different ways of delegating tasks
- Use an eight-step process for effective delegation
- Give better instructions for better delegation results
- Recognise common delegation pitfalls and how to avoid them
- Monitor delegation results
- Give effective feedback
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Developing a Lunch and Learn Programme complete with certificate
If you look at any successful organisation they have the support of employee development as a core part of their culture. For these organisations it goes beyond professional or even personal development to offering learning opportunities that create increased energy, creativity and fun. Lunch and Learns are a venue to foster sharing and peer learning and are typically aimed at fostering cross-organisation collaboration and communication. They are a tool for sharing of information, approaches and talent. Further, they offer opportunities for networking in a safe, friendly and relaxed atmosphere.
Learning Outcomes
- Explain the benefits of implementing a Lunch and Learn Programme
- Outline the aims and expectations of a Lunch and Learn Programme for your organisation
- Utilise a number of success factors to create a Lunch and Learn Programme for your organisation
- Develop a promotion plan for your organisation’s Lunch and Learn Programme
- Develop a list of potential Lunch and Learn session topics
- Maintain an ongoing Lunch and Learn Programme for your organisation
- Develop and deliver a Lunch and Learn session
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Developing a Training Needs Analysis complete with certificate
The right training at the right time can make a huge difference in the productivity and profitability of your organisation. Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client asks you to come into their organisation and do an assessment, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon.
Learning Outcomes
- Understand the value of creating a training needs analysis
- Apply the ICE method to assess the situation and build a training needs analysis
- Create a simple yet thorough training needs analysis for their organisation or client
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Developing Your Executive Presence complete with certificate
Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This workshop will help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate effectively. You will also receive an introduction to core leadership skills.
Learning Outcomes
- Identify the elements of a strong executive presence
- Build trust and credibility with others
- Communicate effectively using verbal and non-verbal techniques
- Create a strong, positive first impression and maintain that impression as you build a relationship with others
- Develop key leadership skills, including techniques for coaching, motivating, and delivering feedback
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Developing Your Training Programme complete with certificate
Training is an essential element of development in any organisation. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation (or ‘onboarding’) for newly hired employees is a key factor in retention. This course is designed for a trainer who wants to develop training programs that are meaningful, practical, and will benefit both trainees and the organisations they work for.
Learning Outcomes
- Describe the essential elements of a training programme
- Apply different methodologies to programme design
- Demonstrate skills in preparation, research, and delivery of strong content
- Use an instructional model
- Create a training programme proposal
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This theory course presents Dignity, Privacy & Respect in a format that is both easy to digest and apply to the work environment. It will benefit all employees who work within a Health and Social Care environment. It will also benefit those who require this knowledge as part of their induction or as part of their company mandatory training programme. Successful completion of the training will give learners the under-pinning knowledge of Dignity, Privacy & Respect. It will enable learners to understand the above learning outcomes and be able to implement those outcomes within their working environment.
Learning Outcomes:
- Definitions of Dignity, Privacy & Respect
- Legislation Policy/Procedure of Organisation
- Poor Practice
- Discrimination
- Best Practice
- Specific Care Needs
- Implementing Change
- Person Centred Care using Dignity, Privacy & Respect
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
In this module, you will learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you are a manager or an individual who is directly affected by these issues this course will guide you through the process.
Learning Outcomes:
- Definitions of discipline and grievance
- The legal principles
- The disciplinary process
- Failing to meet standards
- Level of responses
- Disciplinary meetings
- Grievances
- Raising a grievance
- Dealing with a grievance
- Grievance meetings
- Support and appeals
-
Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Diversity Training – Celebrating Diversity in the Workplace Complete with certificate
More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team.
We all know what happens to organisations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal costs for corporations. This course will give you ways to celebrate diversity in the workplace while bringing individuals together.
Learning Outcomes
- Describe what diversity and its related terms mean
- Explain how changes in the world have affected you and your view
- Identify your stereotypes
- Use terms that are politically correct and avoid those which are not
- Apply the four cornerstones of diversity
- Avoid the pitfalls related to diversity
- Use a technique for dealing with inappropriate behaviour
- Develop a management style to encourage diversity
- Take action if you or one of your employees feels discriminated against
