Showing 97–112 of 155 results
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Knowledge Management complete with certificate
Understanding how to manage the knowledge within your organisation is the key to business success. Mismanagement of organisational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organisational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This course will introduce participants to knowledge management tips, techniques, and proven processes.
Learning Outcomes
- Define knowledge and knowledge management.
- Explain the difference between explicit and tacit knowledge.
- Identify various knowledge management theoretical models.
- Explain how a properly implemented knowledge management program can improve efficiency.
- Describe the steps for employing a new knowledge management program in an organisation.
- Identify the required components for implementing a knowledge management framework within an organisation.
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Leadership Skills for Supervisors – Communication, Coaching, and Conflict complete with certificate
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organisation. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.
Learning Outcomes
- Learn ways to prioritise, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
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£30.00 Original price was: £30.00.£0.00Current price is: £0.00. + VAT
Logistics and Supply Chain Management Course complete with certificate
The supply chain is a crucial part of any business’ success. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge.
This course will introduce you to the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics, benchmarking techniques, and ideas for taking your supply chain to the next level.
- Define supply chain management and logistics
- Explain the vertical integration and virtual integration models
- Understand the stages in the basic supply chain flow
- Identify participants in the supply chain
- Recognize supply chain drivers and ways to optimize them
- Align supply chain strategy with business strategy
- Determine what metrics to track and how to benchmark the related data
- Troubleshoot basic supply chain problems
- Identify ways to develop your supply chain, such as using third-party logistics providers (3PL’s), insourcing processes, developing sustainable and eco-friendly strategies, leveraging process improvement strategies, and adopting new techniques
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Making Training Stick Course complete with certificate
We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day?
The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session.
- Strategies that can help learning to stick with the audience in an effective and meaningful way.
- How to keep learners focused and motivated to absorb material.
- To develop an effective training style, using appropriate training aids and techniques.
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Managing Across Cultures Course complete with certificate
Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.
- Define what culture is and how it shapes the workplace
- Identify how stereotypes shape our perception
- Develop useful cross-cultural attitudes
- Communicate effectively across cultures
- Effectively manage employees from different cultures
- Help teams overcome cross-cultural and virtual barriers
- Promote acceptance and awareness in your organization to help create a multicultural environment
- Leverage the global talent pool
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This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Managing Difficult Conversations Training Course complete with Certificate
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
- Define frame of reference
- Establish a positive intent and a desired outcome
- Use good communication skills during a conversation
- Draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- Access additional resources as required
- Maintain safety in a conversation
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
The course will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively. The module will also introduce how to approach those more difficult conversations that are sometimes needed.
Learning Outcomes:
- What does a manager do?
- Responsibilities of the role
- Challenges of the role
- What skills are required?
- Communication skills
- People management skills
- Motivational skills
- Problem-solving skills
- How to manage issues
- Getting the best from staff
- Setting objectives
- Managing tasks
- Self-appraisal and feedback
- Difficult conversations
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£20.00 + VAT
Managing Pressure and Maintaining Balance complete with certificate
When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.
- Apply a direct understanding of pressure points and their costs and payoffs
- Speak in terms related to emotional intelligence, optimism, and resilience
- Create a personalized toolkit for managing stressors and anger
- Work on priorities and achieve defined goals
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Managing Work Pressure & Maintaining Balance Course complete with certificate
When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.
- Apply a direct understanding of pressure points and their costs and payoffs
- Speak in terms related to emotional intelligence, optimism, and resilience
- Create a personalized toolkit for managing stressors and anger
- Work on priorities and achieve defined goals
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Sale!
£30.00 Original price was: £30.00.£0.00Current price is: £0.00. + VAT
Measuring Training Results complete with certificate
There are lots of good reasons to offer training and even more reasons to participate and take training. But there is also an accountability element, where we ask ourselves:
- What was the value of that training?
- Did we meet the objectives that were set out?
- Did the training bring about some kind of lasting change in behaviour?
In this course, we’ll explore the essential elements in evaluating training and measuring results, while creating a process that is simple for trainers and human resource practitioners to implement.
- Identify the most effective methods of training evaluation
- Describe the steps required in the essential elements of measuring training results
- Tie training measurements back to the original training objectives
- Explore the most effective methods to report training results, including a return on investment
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£30.00 Original price was: £30.00.£0.00Current price is: £0.00. + VAT
Meeting Management Course complete with certificate
Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
Members of such a group want to get some kind of result out of their time together: solving problems, brainstorming, or simply sharing information. At its best, such a group knows what it is about, and knows and utilizes the strengths of individual members.
- Understand the value of meetings as a management tool
- Recognize the critical planning step that makes meeting time more effective
- Identify process tools that can help create an open and safe forum for discussion
- Develop and practice techniques for handling counterproductive behaviours
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
This course helps people to clarify their own thoughts on the process and develop a model of mentoring that suits their specific context. The course also provides opportunities to tune up the necessary interpersonal skills that are essential for successful mentoring.
Learning Outcomes:
- Define the concept on mentoring
- Differentiate mentoring from other forms of staff support
- Explain the importance of contracting
- List the essential skills needed to be a mentor
- Give effective feedback
- Discuss the pros and cons of offering advice and guidance
- Demonstrate common methods of problem-solving
- Understand what makes mentoring relationships work well
- List the common errors of helping
- State the value of being non-judgemental
- Explore the value & danger of self-disclosure
- Challenge in a respectful way
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£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Money Laundering Awareness shows users how to assess the risk of money laundering in their business, report suspicious transactions or activities, what the everyday responsibilities under the money laundering regulations are and the measures that can be taken to protect businesses against the risk of money laundering.
Learning Outcomes:
- Money Laundering Regulations
- Risk assessment
- Nominated officers & staff training
- Recognising & reporting suspicious actions or activities
- The Proceeds of Crime Act 2002
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
Negotiation Skills Training Course complete With Certificate
Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.
Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
- How often we all negotiate and the benefits of good negotiation skills.
- The importance of preparing for the negotiation process, regardless of the circumstances.
- The various negotiation styles and their advantages and disadvantages.
- Strategies for dealing with tough or unfair tactics.
- Skills in developing alternatives and recognizing options.
- Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.
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Sale!
£20.00 Original price was: £20.00.£9.47Current price is: £9.47. + VAT
NLP Training Course complete with certificate
Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world.
Once you have a grasp on NLP’s basic principles, you might be interested in learning about some tools that can help you do more with NLP. This workshop will give you some hands-on experience with important NLP techniques, including anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and even some self-hypnosis techniques.
To get the most out of this workshop, you should first complete An Introduction to Neuro Linguistic Programming.
- Develop a deeper rapport with others
- Use anchoring to create a desired state of mind
- Become congruent with your inner self
- Understand and apply basic self-hypnosis techniques
- Create goals with momentum using NLP’s outcome framework
- Present, interpret, and analyse information using the 7±2 rule and the chunking technique
